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Customer Business Manager – East Africa at Honeywell

Customer Business Manager – East Africa at Honeywell

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Customer Business Manager

Job Summary

Drive revenue growth with key customers in East Africa. Support development of Auxiliary Power Units (APU) repair capability at Ethiopian Airlines including Sales & Marketing support to drive business from underserved airline customers within Africa. Work with other functions (C&PS, ASM, FSE) to coordinate requests and priorities of Ethiopian. Work with Africa HGR leadership to coordinate reporting and inter-Africa strategy.

Specific Responsibilities:

  • Support Aerospace Regional President, Africa HGR President and Airlines business in identifying and executing on key growth opportunities.
    • Support capability development of Ethiopian Airlines for Honeywell products
    • Assist in identifying customers and value propositions for Ethiopian to capture Airlines business within Africa on Honeywell products
    • Understand customer trends and needs via VOC
    • Develop process for demand planning between Ethiopian Airlines and Honeywell
    • Work with Market Research team to develop and maintain regional industry indicators/forecasts and relevant market trends
  • Point person for APU technical and market insights for Africa.
  • Provide regional customer needs and industry feedback to Gold Business Enterprises (GBEs) for APU portfolio and go to market recommendations
  • Support Annual Strategic plan and annual Operating Plan development through coordination with customer Business teams and Finance
  • Plan and execution of bubble assignments to understand market parameters for Africa on an as needed basis.

Key Selection Criteria

  • Minimum of 5 years of experience in Airlines business (preferably APU aftermarket)
  • Proven success leading growth initiatives and/or operational enhancement engagements in diverse technology, innovation and/or manufacturing driven industries
  • Program management experience (preferably on manufacturing or repair capability development)
  • Extensive experience in coordinating cross-functional teams towards designing/executing strategies and achieving business goals
  • Strong financial, quantitative and analytical acumen/skills – transform data into usable insights
  • International Business experience
  • Excellent English (spoken and written) required

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Leadership Characteristics

  • Ethics: Highest level of professional integrity and honesty as well as personal credibility.
  • Results Oriented with Speed: High energy driver who possesses the ability to take action and implement in a timely manner. Ability to mobilize the organization around the key “must wins”.
  • Innovator: Accurately anticipates changes in priorities and technology. Is keenly attuned to the marketplace and continually pushes the status quo.
  • Team Player: Receptive to ideas from others. Shares information. Collaborative.
  • Zealot for Growth: Solves problems and sees the world through the customer’s eyes. Aggressively focuses on new opportunities and obsesses over growth. Understands what creates value for customers.
  • Thinks Big…Then Makes It Happen: Dreams of the possibilities instead of the limitations. Creative and innovates with agility, iterating, testing, trying, taking risks. Translates the best ideas into realistic, pragmatic, executable plans.

Education:

An undergraduate degree (preferably in an engineering or technical field) and a graduate degree preferably MBA, are required.

How to Apply

Interested candidates should apply through the following link

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