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NGO Vacancy in Kenya at SHOFCO

NGO Vacancy in Kenya at SHOFCO

Work with NGOs Starting Salary- Ksh 200k
Details here

Networks Assistant

Key Responsibilities.

  • Configure hardware and software, set up peripherals such as printers or routers, repair equipment, and provide daily support for computer users.
  • Respond to calls and e-mails regarding computer networks or systems.
  • Manage inventory of software licenses, software application, hardware components and IT supplies.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in equipment set-up and software installation and updates.
  • Aid in development of business continuity and disaster recovery plans, maintain current
  • Produce high quality IT process documentation
  • Assist in implementing firewalls and security devices to ensure network security.
  • Contributing to IT team initiatives
  • Occasional management of tasks performed by third parties

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

  • A degree or an Advanced Diploma in Information Technology/ Systems or any other related field.

Professional Qualifications

  • CCNA Certification is a must.
  • Any Certification in Networking, User Support or Hardware is desired
  • ITIL Desired

Other requirements (unique/job specific)

  • At least 3 years experience in User Support, Networking and general IT operations.
  • Proven track record of troubleshooting and problem-solving capabilities.
  • Experience in user support is key.
  • Excellent communication skills
  • Should be team player

Functional Skills:

  • Issue diagnosis
  • Documentation
  • End-user computing package knowledge
  • Organisational skills

Behavioural Competencies/Attributes:

  • Following procedures
  • Establishing rapport
  • Inviting feedback
  • Producing output

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