Regional Team Leader Operations Excellence and Service Delivery – Faulu at UAP Old Mutual Group

Regional Team Leader Operations Excellence and Service Delivery – Faulu at UAP Old Mutual Group

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Regional Team Leader Operations Excellence and Service Delivery

Duties and Responsibilities

Operational Risk Management:-

  • Resolution of Audit and Quality Assurance issues – track resolution of audit and quality assurance findings with the portfolio branches once the branches /units are reviewed and provide feedback as appropriate to the Manager, Branch Operations and Controls.
  • Ensure compliance at all times by all portfolio branches to existing regulator and internal policy and procedure guidelines.
  • Support portfolio branches with the necessary MIS Reports to assist in operational risk management e.g. high value transactions, among others.
  • Process flows/Procedure manuals -ensure availability of updated/end-to-end departmental operating instructions/procedure manuals within the portfolio branches and embed the relevant control standards in the branches/units. Develop and periodically review processes and Operating procedures for all departments with relevant stakeholders. 
  • Process reengineering – Analyze various processes and products, existing or new, by addressing required processes under the Compliance program framework (risk assessment, to documenting controls, and to implementing testing)
  • Provides input in design of business management information (MIS) reporting to incorporate compliance risk metrics, monitoring metrics and escalates matters as appropriate 
  • Acts as compliance and controls representative in projects involving new or changes to existing regulatory impacted materials/process/procedures/policies/circulars.
  • Monitors major and critical compliance risks issues and provides advice on design of business line compliance quality control/assurance programs, reviews results and advises on program enhancements. 
  • Contribute to the overall risk management strategy of maintaining/ reducing the level of risk as business expands. Develop and implement a Banking Operations Manual that governs all processes and procedure for effective management of Banking Operations. Introduce the relevant journals, registers and controls for dual control

Anti-Money laundering responsibilities:-

  • Ensure compliance by branches with Faulu Microfinance Bank Limited standards and regulatory requirements pertaining to Money Laundering and Know-Your-Customer (KYC)
  • Ensure complete, accurate and timely issuance of SARs (suspicious activity reports) both for consumer and corporate customers to the local regulator.
  • Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to the branches
  • Oversee and enhance the AML Analytics function (i.e. AML MIS, trend analysis and monitoring) in order to better develop comprehensive AML monitoring structure for the business.

Fraud control and operational loss management responsibilities:-

  • Ensure that process weaknesses that present potential opportunities for operational losses or frauds are sealed to avoid further fraud/operational loss incidents in portfolio branches.
  • Have a close cooperation with Legal, Security, Risk & Compliance, and Internal Audit teams to protect the business reputation.
  • Contact point for Internal & External Auditors and Regulators for AML/Compliance related matters as well Coordinating with branches during the audit exercise. 
  • Keep abreast with latest developments in the banking fraud/security fields with a view to enhancing the department.
  • Ensure compliance to key fraud and related fraud/security policies.

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Cash Management:-

  • Monitor portfolio branches Vault Cash amounts and advise on replenishing or repatriating the amounts as directed by the Treasury Manager.
  • Carry out online system surveillance during the working hours and give assurance of compliance to Banking Operations Manual and procedures for the Vault & Teller Cash Management.
  • Identify gaps in cash movement and assist the Treasury & Financial Planning Manager to propose alternative sources for management decision making
  • Assist in Analyzing costs incurred in the process of cash management at the branch for efficiency and implement cash saving solutions. 
  • Independently verify Cash in Transit Invoices from the Service provider before payments are made.

Cost Management responsibilities:-

  • As guided by the Manager, Manager, Operation Excellence & Service Delivery, facilitate in enforcing cost management measures in the portfolio branches.
  • Assess and make recommendations as regards idle capacity to ensure maximum utilization of resources and returns on investment. 

Business Growth responsibilities:-

  • Support and where appropriate champion implementation of special projects in portfolio branches to deliver superior performance and banking business growth plans as measured by the agreed business cases.
  • Continuously review all processes within the department, identification of potential risks; review of controls to adequately and effectively address all risks and ensure that the processes are efficient and effective with an aim of improving on TAT. 
  • Identify opportunities to produce innovative ideas to keep risk management at the forefront of Business. Taking account of international practices where applicable such as Basel 2.

Branch Support:- 

  • First escalation contact for portfolio branches emergencies e.g. offline, blackout, IT issues, branch security, etc. follow up with the responsible Business Support Centre departments and 3rd party vendors to provide speedy solutions – High severity issues should be escalated promptly to the relevant senior management 
  • Ensure overall operational readiness and efficiency of the branch infrastructure including premises, ATMs, systems and physical security requirements. 
  • Promptly handle daily routine and all queries originating from the portfolio branches.
  • Help develop Business Unit compliance training programs and may deliver specialized training as required.
  • Embed process for Suspicious Activity/Transaction Reporting or escalation in the portfolio branches/units and ensure copies of the same are kept.
  • Carry out branch reviews in order to ensure that AML&KYC policy is being followed, highlight exceptions and track corrective actions
  • Raise the visibility of compliance issues, internally across all stake holders within the organization
  • Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, monitor and mitigate the risks. 
  • Enforce adherence with compliance and control procedures.
  • Ensure development and analysis of relevant management reports on various key aspects of the department’s responsibilities e.g. Dormancy Management etc.
  • Provide day-to-day management for a high caliber team of Banking Operations Professionals, providing guidance, support, coaching and motivation. This includes performance management, career development and general line management duties.

Branch Expansions:-

  • Preparations of documentation for CBK approval for new branch opening.
  • Coordinating with all stakeholders to ensure new branch preparedness for opening i.e. staff, ICT, Admin issues.
  • Coordinate and work with CBK Inspectors on new branch inspection before licensing. 
  • Participate in talent identification to interview and onboard operations staff as well as training them on operational preparedness prior to opening new branches.
  • Information Technology System:- 
  • Designing and writing test cases and test Scenarios for New systems and deployments.
  • Evaluate and report on IT service delivery and support to the Branches & Business.
  • Offer Advisory Services to management concerning information systems emerging risks and best practices. 
  • Participate in System Service validation and testing.
  • From time to time, offer IT Operational Support during System release and deployment management.
  • Review systems development, change management and system acquisition projects for quality assurance and adherence to relevant policies

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Incident reporting:-

  • Embed a process for loss/risk incident reporting by portfolio branches/banking units (to ensure no surprises)

Minimum Requirements…

  • 5 years Banking/Financial Services experience at a managerial level – gained through working in the core areas of Micro Finance or Banking.
  • A seasoned banker with about 5 years branch banking experience gained through working in the core areas of micro finance or banking.
  • Exposure to CBK compliance requirements will be a definite advantage.
  • Proficiency in the computer applications and T24 core banking systems.
  • Experience in managing a diverse range of people and activities are essential.
  • Institute of Bankers  or related qualification would be an advantage.
  • Minimum Education Degree from a recognized University or ACIB or AKIB.

How to apply

Interested candidates should apply through this link

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