Absa Group Limited New Jobs

Bancassurance Officer, Digital Campaigns Manger, Assistant Business Manager, Business Support,

Bancassurance Officer (BSO)

Closing Date: 2021-11-17

Job Summary

To achieve agreed sales targets in line with the business objectives through pro-active selling of non-life (General) insurance products and provision of excellent customer service.

The role also involves end to End General(Non-Life) insurance processing from Prospecting to claims management.

Technical Skills/Competencies

• Excellent planning & organization skills
• Very strong communication & questioning skills
• Networking

• Good selling/influencing skills
• Presentation skills
• Listening skills

Knowledge and Expertise

Essential

• Knowledge of the Bank’s products, services and policies including standard tariffs.
• A thorough understanding of the Insurance sales process
• A working knowledge of non-life insurance products

Preferred

A sound working knowledge of the insurance market and competitor products.

Experience, qualifications and other requirements specific to the role

Essential

• First degree or diploma
•  Relevant experience in Non-Life Insurance  sales
• Or KCSE – Overall C Plain and C Plain, in English and Mathematics
• Certificate of Proficiency (COP) qualification as a minimum. Or progress towards COP.

Preferred

• Competitor product sales experience

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Digital Campaigns Manager

Closing Date: 2021-11-02

Job SummaryTo provide specialist advice & support in order to elicit, analyse, digital processes, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).

Job Description

Job Title: Digital Campaigns Manager

Job Brief

Champion the use of digital technology and strategies to grow the brand, enhance customer Centric experiences, drive product uptake and grow the customer base.

Key Responsibilities:

• Collaborate with the bank’s digital agency and other vendor partners in actualizing digital strategies and plans.
• Strategize, build, and maintain the bank’s social media usage, with a focus on customer service, brand growth and loyalty as well as monetization of fans/followers.
• Optimize the bank’s online presence
• Partner with product, CDO, innovation & technology teams to deliver customer-centric digital experiences that drive income growth.
• Data-led marketing by sending highly targeted and compelling marketing campaigns that are tightly focused on a group of individuals and their needs.
• Utilization of marketing automation tools to; Create cross sell and up-sell opportunities in a personalized and non-intrusive manner to increase share of wallet, celebrate anniversaries to build loyalty and onboard all NTB customers
• Ensure effective leads management both from offline (e.g., branch) and online (website and USSD) to drive the customer base and portfolio growth.
• Deliver 360 campaigns that are over and above Digital, through collaboration with business and relevant vendors
• Plan, execute, and measure digital experiments and conversion tests to help the Bank anticipate customer needs and adopt new digital marketing approaches.
• Evaluate emerging digital technologies. Provide thought leadership and perspective for adoption where appropriate.

Required Skills:

• Exceptional communication and organizational skills
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Proven ability to build consensus and work effectively within a cross-departmental team
• At least 4 years’ experience in online marketing and campaigns management
• A bachelor’s degree in any field will be an added advantage
• Professional education in Marketing or Journalism will be an added advantage
• Passion, Integrity and Energy.

Expectations from role holder:

• Speed
• Agility
• Diligence (follow through)

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Assistant Manager, Business Support and Recoveries

Closing date: 2021-11-02

Job Summary• The role holder will be a member of the Africa Absa Business Support and Corporate Recoveries Team with responsibility for the delivery of turnaround strategies to a portfolio of predominantly Mid Corporate customers experiencing financial stress as well as the delivery of recovery strategies to a portfolio of Corporate Customers experiencing financial distress

• He/she will take responsibility for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve long lasting turnaround solutions so that the customer can be returned to a Relationship Manager in the Corporate/Business Banking Department

• The successful candidate will also be responsible for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve managed exit/recovery solutions so that the bank realizes the maximum return in the shortest possible time.

• The successful candidate will also be responsible for a portfolio made up of the most involving and complicated corporate and business banking recovery accounts, a selection of which have the highest provisions raised on them, those with the highest exposures, and those which are politically sensitive.

Technical Skills/Competencies

• Good credit risk skills
• Good relationship management skills
• Strong analytical and numerical skills
• Strong communication and report writing skills
• Good knowledge of Microsoft Excel and other spreadsheet/database applications
• Strong planning, coordination and time management skills.

Knowledge and Expertise

Preferred

• Experience of both corporate relationship management and credit risk analysis
• Experience of dealing with senior management of corporate entities
• Strong negotiation skills
• Detailed understanding of policies for provisions / NAD / write offs.
• Good knowledge of the local legal system, insolvency law and security issues, and the options available to the Bank.

Essential

• Good understanding of the role of Business Support and Corporate Recoveries in Africa
• Previous experience of relationship management of corporate customers
• Previous experience of credit risk analysis and/or sanctioning
• Experience of working under pressure and with very little supervision

Experience and Qualifications

Essential

• Sound banking experience
• Good knowledge of corporate finance and insolvency laws

Preferred

• Graduate and/or Professional Banking qualifications (e.g. ACIB,ATIOB)

Key issues over the next 12 months

• Working to achieve releases of provisions to bring Absa Kenya provisions within budget
• Reducing average case life to be within set targets
• Increasing the rate of recoveries to achieve set targets
• Reach accredited status required for the role within 12 months
• Ensuring adherence to process and procedures to ensure a good report from impending GIA audit visit.

Additional details of exceptional aspects of the demands of the role

• The individual must be a self starter and be able to diagnose and solve problems.  The role will require working under very minimal supervision and the use of a great deal of initiative.  The role holder must be aware of the various options available to the bank in the process of recovering debts.  Previous knowledge of debt recovery will be a distinct advantage

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Lead Generator – Various Locations

Closing Date: 2021-11-17

Job SummaryTo achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service

Job Description

SALES TO RETAIL CUSOTMERS                             

• Deliver exceptional sales performance by identifying and meeting customer needs                     through selling & cross selling of all Absa Bank Retail products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up)         to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

CUSTOMER SERVICE                                               

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS                          

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigor excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigor requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM 

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.
• Deputize for the Line Manager whenever required.

PERSONAL DEVELOPMENT                               

• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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