Branch Customer Service Assistant at PACIS Insurance

Ongoing Recruitment UN Jobs 2023
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Insurance jobs,Business related jobs,Customer Service jobs,

Branch Customer Service Assistant

Key responsibilities

  • Check compliance of agents with IRA regulations
  • Confirm compliance of the necessary regulatory business licenses.
  • Provide input for the branch reports.
  • Coordinate day-to-day branch administrative issues. Office cleanliness, equipment functions for efficiency in the branch.
  • Receive, stamp, scan, index and distribute mail within and outside the branch.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Introduce various PACIS products to both new and existing clients.
  • Handle customer service issues in underwriting and claims.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.
  • Generate quotations in consultation with the Branch Underwriter and Branch Manager.
  • Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents.
  • Support all PACIS events in the branch territory both for internal events and those involving PACIS Stakeholders and /or the public. and
  • Participate in premium collection and renewal follow up for the branch.


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  • Bachelor’s degree in a related field
  • Minimum COP. Insurance/Business Diploma as an added advantage
  • 0 to 3 years’ 3 experience Knowledge
  • Understanding of insurance industry


  • Excellent communication and presentation skills
  • Problem solving skills
  • Excellent interpersonal skills
  • Excellent customer care skills
  • Good negotiation skills
  • Computer literate in MS Office and other office applications
  • Understanding of the working environment /competitors

Applications with a detailed CV, indicating your telephone contacts with names and addresses of three referees should be emailed to not later than Tuesday 21st March 2023.

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