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Head of Partnerships & Digital Operations  (2200003B)

Key responsibilities

  • Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings such as claims TAT and reconciliations. 
  • Codify the practices for managing partners – including on boarding, retention, remuneration, incentives and performance monitoring.
  • Ensure operational efficiency in Claims and Underwriting for partnership and digital customer segment in accordance with established SLAs.
  • Manage and collaborate with key internal stakeholders for business and operational efficiency 
  • Leading and executing the operational strategy of the P&D segment by establishing and enforcing organizational goals, policies and operating procedures.
  • Defines annual operating budget for P&D Operations and ensures unit operates at or below budget
  • Manage key relationships with clients and intermediaries in the market by ensuring that service to customers and producers meets their expectations.
  • Provide effective leadership and direction to the team of claims and underwriting specialists with P&D operations to achieve departmental set KPI’s
  • Carry out market intelligence to ensure the company is in tandem with industry trends to ensure profitability across all products.
  • Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks  
  • Design and implement operational efficiency processes to drive seamless partner processes
  • Delegated Authority:  As per the approved Delegated Authority Matrix
  • Perform any other duties as may be assigned from time to time.

Key Performance Measures

  • Drive increase in CSAT and NPS for P&D customer segment and intermediaries
  • Drive customer retention rate 
  • Drive improvement in loss and expense ratio for P&D customer segment
  • Drive compliance with various regulatory and contractual and internal policy requirements within operations
  • Automation of critical processes in underwriting and claims
  • SLA Adherence.

Knowledge, experience and qualifications required

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Knowledge, experience and qualifications required

  • Bachelor’s degree in a business related field. Masters’ Degree is an added advantage
  • Professional qualification in Insurance (ACII, FLMI or AIIK)
  • 7- 10 years’ experience in a Financial Institution, 3-4 of which should have been in managerial operations role
  • Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).  
  • Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved. 
  • Knowledge of insurance regulatory requirements
  • Knowledge of insurance products
  • A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes. 
  • A demonstrated track record in optimising operations to enhance the overall partner experience.

Procurement Buyer – Maternity Reliever Contract  (2200003D)

Key Responsibilities

Sourcing and Tendering

  • Category management: Provide assistance to user departments in the preparation of Request for Proposals and Quotation based on specifications/ brief/ scope provided. 
  • Sourcing of goods and services and preparation of analysis
  • Participate in tendering and supplier prequalification
  • Receive applications from interested suppliers and perform due diligence checks
  • Ensure costs savings without impacting the quality of goods and services procured
  • Presentation at tender committee
  • Approval through Delegated Authority as per the approved Scheme of Delegated Authority Matrix
  • Develop list of supplier categories and requirements as per identified procurement needs of the business
  • Perform any other duties as may be assigned from time to time.

Purchase Order Processing

  • Timely processing of Purchase Orders
  • Transmit purchase orders to external vendors, track and expedite to ensure timely delivery as per specifications 
  • Record and maintain the filing systems of all documents both in soft and hard copies i.e. contracts, copies of LPOs and quotations files in an orderly and efficient manner
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Contracts Management

  • Monitoring of supplier performance
  • Monitor and inform the Head of Procurement on status of ongoing contracts and expired contracts


  • Generation and preparation of monthly reports
  • Closing of Purchasing periods on a monthly basis
  • Preparation of KPIs report on TAT achievement
  • Ensuring compliance with the Procurement rules and procedures by enforcing and training the users.

Knowledge, experience and qualifications required

Knowledge, Experience and Qualifications

  • Bachelor’s degree in Procurement, Logistics or Business administration/Management or related Field.
  • Hold a Diploma in Procurement and Supply from the Chartered Institute of Purchasing and Supply (CIPS), or its equivalent.
  • 2 years’ experience in procurement in a busy organization
  • Knowledge in Procurement Operational Procedure.

Emerging Consumer Markets – Regional Sales Executive Contract  (2200000J)

Key responsibilities

  • Sourcing of business opportunities for EMC business
  • Manage relationships with clients, intermediaries and partners
  • Participate in conducting market intelligence and initiate proactive and reactive business growth and retention initiatives 
  • Assist to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in Micro insurance space 
  • Participate in product development lifecycle
  • Follow up on incentives for the channels to ensure they are correctly processed and paid on time
  • Adhere to sales tools uptake and usage for channel growth, reporting and management
  • Diversify emerging consumers’ product portfolio to meet risk protection & investment needs of target consumer segments.
  • Create and manage and retain winning partnerships with key product delivery stakeholders
  • Manages relationships with the channel clients and intermediaries 
  • Manage sales costs to ensure profitability
  • Ensure the credit policy for the company is adhered to
  • Ensure retention of clients, intermediaries and partners as per segment targets
  • Perform any other duties as may be assigned from time to time.

Key Performance Measures

  • Drive increase in number of customers 
  • Drive increase in number of EMC Fas producing from the region
  • Drive increase in number of regional sales and growth
  • Manage retention of clients in books for business sustainability
  • Drive increase in EMC top-line sales in a profitable manner as per set targets

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

  • Degree/Diploma in a business related field
  • Professional qualification in Insurance (ACII, AIIK) an added advantage
  • COP Compliant
  • At least one year experience in the financial sector and an added advantage in the insurance industry and in  sales position


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