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Life Servicing Associate

Key responsibilities

  • Reconcile member details with existing data whenever there are changes to scheme membership e.g. changes in salary, addition or exit of scheme members
  • Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
  • Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties
  • Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs
  • Prompt processing of medical requisition forms for members above the free cover limit
  • Support retention of business by adhering to the set SLAs and TATs
  • Promote relationship management with the clients
  • Ensure accuracy in costings and debit/credit notes
  • Follow up on timely premium payment from the clients
  • Follow up on timely Administration Fee payment by the related parties
  • Prompt handling of queries from the client and related parties
  • Prompt processing of supplementary costings
  • Prompt communication of costings (i.e. new entrants, revised salaries & exits)
  • Perform Other duties as may be assigned from time to time

Knowledge, experience and qualifications required

  • Bachelor’s Degree in a business related field. 
  • 2-4 years’ experience in a similar position
  • Professional studies in insurance – AIIK or ACII

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