Business Development Operations Associate at One Acre Fund

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Business Development Operations Associate

Responsibilities

Donor database management (50%)

  • Donation processing: entering incoming donations into One Acre Fund’s customized Salesforce CRM system, issuing acknowledgement letters, reconciliation of donations with Finance systems.
  • Systems administration: Building reports from Salesforce, auditing newly-awarded grants, ensuring team compliance with processes, training new staff on Salesforce.
  • Manage and write regular communications for donors including credit card donors

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Team support

  • Support the Executive Director and other senior leaders to manage top donor relationships and secure renewed gifts
  • Spearhead the CRM analytics projects

Salesforce system and process improvements (25%)

  • Map out the Systems processes and implement continuous improvements
  • Manage the back end of Salesforce to ensure that the system is effective for the team
  • Design and implement projects to strengthen Salesforce for fundraising
  • Strengthen team fluency and compliance of Salesforce
  • Support of the Salesforce integration with other systems such as SAP.

Grant Compliance Support (10%)

  • Grant compliance support by making sure all grant conditions, clauses, restrictions and milestones are tracked
  • Review any grant support gaps and create efficient solutions for the team

Digital Fundraising Support (15%)

  • Liaise with vendors and service providers who support digital fundraising.
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Manage our Give page (on the website) and ensure that:

  • Give Page errors are quickly fixed
  • Retail donors receive timely communications

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • A passion for numbers and data accuracy.
  • Excellent command of Excel (can maintain complex spreadsheets) and Google Sheets.
  • Knowledge of Salesforce or other CRM/donor database required.
  • A demonstrated interest in or understanding of fundraising is required.
  • Customer service-oriented personality.
  • Project management skills.
  • Humility. We are looking for passionate professionals who combine good humor, patience, and learning.
  • A willingness to commit to this position for the long term (minimum 2 years).
  • Language: English required.

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