Career Opportunities at Britam

ICT, Computer, Cloud Services, Technology Related Jobs,

Azure Cloud Services Support Engineer

Job Purpose:

  • The Azure Cloud Services Support Engineer will be responsible for delivering enterprise-level IT support with a focus on technical set-up, support and maintenance of public and private cloud-based IT services into the organization. 
  • Core responsibilities for this role include leveraging engineering tools and processes for effective provisioning, installation, configuration, operation, maintenance, and support of cloud infrastructure.
  • The successful Support Engineer will possess very strong troubleshooting skills with the ability to work independently to research and resolve issues.

Key responsibilities:

  • Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies.
  • Designing and building technical solutions on Cloud.
  • Designing and building technical solutions – including Azure Network components.
  • Planning, designing, and developing cloud-based applications.
  • Design and Deploy Infrastructure as Code.
  • Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on Azure.
  • Collaborating with solutions architects.
  • Design and work with Azure DevOps for automated deployments.
  • Working with Azure APPS and API Integration.
  • Managing cloud environments in accordance with best practice security guidelines.
  • Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle.
  • Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible.
  • Installing configuring, maintaining, and supporting applications and servers in public cloud environments.
  • Performing operating system and software application installation, patching, and upgrades.
  • Educating teams on the implementation of new cloud-based initiatives, providing associated training as required.
  • Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution.
  • Performing other tasks as defined, planned, and approved by leadership.
  • Expertise in Microsoft Azure Integration (Azure API Management, Azure Logic App, Web API, Azure Functions, Service Bus, Event Grid, Event Hub, Azure Kubernetes Service on Azure),
  • Experience with various architecture patterns and styles (microservices, event driven, service oriented & serverless),
  • Very good understanding of Enterprise Integration patterns and application of those design patterns based on application integration scenarios.
  • In-depth understanding of cloud computing, PaaS, and cloud application design pattern.
  • Collaborate with various cross functional teams to define and determine integration requirements.
  • Experience with API Layered architecture.

Key Performance Measures:

  • As described in your Personal Score Card.

Knowledge, experience and qualifications required

  • Bachelor’s degree in computer science or equivalent and 5 or more years of experience in the Server and Infrastructure and Cloud Platforms.
  • Azure and Oracle OCI Certification.
  • Azure Security certification.
  • Knowledge of Microsoft Intune. 
  • Azure Solutions Architect – VMware and Oracle (Advantage).
  • Azure DevOps Solutions VMware (Advantage).
  • Minimum of 5 years hands on experience of cloud integration solution.
  • Deep expertise on Cloud and API/ Services Oriented Architectures with a proven ability to provide consulting and solution roadmaps for large scale cloud transformation, migration, and cloud native development.
  • Experience with public and private Cloud technologies.
  • Experience in migrating in-house services to a public cloud provider.
  • Experience with virtual/cloud infrastructure.
  • Experience with software engineering, scripting, automation and orchestration tools (PowerShell, Ansible, GitHub, Terraform).
  • Experience provisioning, configuring and maintaining cloud computing services such as Azure.
  • Experience supporting Microsoft technology, including, but not limited to: Windows Server and Client OS, Active Directory, Remote Desktop Services, SQL, IIS, DNS, and DHCP.
  • Operational understanding of IP-based computer networking within LAN and WAN environments including implementations in a public cloud environment.

Technical/ Functional competencies:

  • Server Management and Monitoring Linux and Windows server Administration.
  • Storage systems (Netapp, IBM, OCEANSTORE).
  • Disaster Recovery and Business Continuity Planning.
  • Multi-cloud Knowledge.
  • System Patching. 

IT Vendor Liaison Support Officer

Job Purpose:

  • The IT Vendor Liaison Support officer is responsible for the end-to-end supplier management process, offering systems support as a level 2 officer, and partnering with different stakeholders in the end-to-end procurement process within the department. In addition, this position will also work in addressing end computing tasks as part of day-to-day operations.

Key Responsibilities:

  • Responsible for vendor management for IT through the conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits, and review of qualification audit outcomes.
  • Maintains the Vendor Management catalogue.
  • Manage Defender for cloud and endpoints.
  • Assist ICT security in monitoring and tracking vulnerabilities and remediations.
  • Works directly with proposed and existing vendors to obtain initial qualifications and ensure adherence to requirements.
  • Manage performance review of existing vendors based on existing SLA matrix.
  • Works with vendors and applicable cross-functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
  • Act as level 2 support and leave reliever for office automation and executive support.
  • Identifies and works with procurement and applicable cross-functional teams on vendor-related non-compliances, participating in Root Cause Analysis for the development of corrective and preventative actions.
  • Collaborates and serves as a Vendor Management Point of Contact for departmental and cross- functional teams to provide support to projects and initiatives.
  • Participates in ongoing audit and inspection readiness activities related to vendor management.
  • Review of all IT vendor contracts. 

Knowledge, experience and qualifications required:

  • Bachelor’s Degree in in ICT or a related field.
  • 3-4 years’ experience and Training in IT service management.
  • Excellent verbal and written communication skills and a high level of attention to detail.
  • Strong professional and interpersonal skills.
  • Knowledge of the IT vendor management best practices, and general procurement guidelines.
  • Ability to work independently.
  • Knowledge of Microsoft security products.
  • In-depth understanding of systems supports.

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UN Jobs Salary Scale | United Nations Salary Range

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