Career Opportunities at Equity Bank Kenya

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Group Head -SME Credit Origination support


  • Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

Overall, Job Purpose 

  • The Credit Origination Lead is responsible for supporting Group MSME banking Business segment in promptly structuring credit deals by evaluating the creditworthiness of a borrower and ensure the proposed credit risk is profitable, beneficial to the client and is within the relevant policies and regulations. The job holder will have overall responsibility for the quality of all credit requests prepared by the team, they will also be expected to prepare sound, prudent and judicious credit request proposals in line with the Bank’s credit policy and approved product offering. The job holder will also provide advice and techniques to mitigate risks for credits that are considered bankable.

Roles and Responsibilities;

Relationship Management

  • Provide the interface between Subsidiaries SME teams and Group Credit EXCO.
  • Give quality feedback to the Subsidiaries teams on the quality of applications and the areas of improvement.
  • Support the Subsidiaries SME teams in serving their customers in a timely manner customer by giving prompt feedback.
  • Give Subsidiaries SME teams reports on loans processed and decline to help in decision-making.
  • Supporting Subsidiaries SME teams in packaging credit proposals to ensure clarity for faster approval and adoption.

Credit Proposal Reviews

  • To ensure appraisal of quality profitable loans and identified risks properly mitigated by recommending for further review to Credit Risk Proposals through:
  • Confirming borrower’s credit worthiness as presented by Subsidiary SME RMs
  • Confirm thorough analysis of financial statements and assessment of credit requests.
  • Confirming suitability of collateral offered.
  • Ensuring credit risks and breaches are identified & mitigation measures proposed.
  • Reviewing if proposed facility pricing in credit is in line with the set pricing policies.
  • Recommending the credit proposals for further review or returning the proposal to Subsidiary SME RMs to highlight critical missing information and documents.
  • Review prevailing economic trends, and risk ratings, and applying the same in the appraisal process.
  • Bring out policy exceptions and breaches, recommend adequate Mitigants, and seek necessary approvals.
  • To ensure approved loans are progressed whilst the risks are still well mitigated for approved loans requiring minor amendments to underwriting standards by recommending for further review.
  • Following up on various action points as per credit committee meeting deliberations.
  • Presenting summaries of Credit Analysis unit decisions for further deliberations.
  • Monitoring Credit Analysis turnaround time and number of files returned to Subsidiary SME RMs for rework/ review.
  • Ensure compliance with regulations and loan approval covenants.
  • Review status of borrower’s compliance with matters that may lead to Environment & Social Risks.
  • Reviewing independently progress of borrower’s project financed by the Bank.
  • Ensure approval covenants are documented and met by performing other reviews and engaging the Relevant stakeholders.
  • Team Management: To Guide, Motivate, and provide leadership to the team members to enable them to achieve individual results and ultimately organizational objectives.


  • Ensure compliance with all credit policy guidelines.
  • Follow through with transactions to the end.
  • Training teams one on one to reduce on back and forth.
  • Work with Subsidiary SME leads to ensure parity in skills possessed by all stakeholders in the credit process though identification of credit skills gap among credit analysts and branches and recommending appropriate training by:
  • Periodic reviews of credit skill gaps of stakeholders in the credit process.
  • Organizing and training various stakeholders to sharpen their credit skills.
  • Recommending appropriate external training where necessary.
  • Develop various templates to guide the credit process.
  • Handle audit queries emanating from the credit process.
  • Monitor turnaround time on requests. 


Minimum Qualifications, Knowledge and Experience

  • University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education. Masters’ degree will be an added advantage.
  • Credit Management, Accounting or Banking Qualification (AKIB).
  • CPA / ACCA qualification.
  • Minimum of 7 years’ experience in banking and financial analysis, 2 of which must be credit department or credit related area.
  • Good track record of credit analysis and understanding of financial policies, procedures, and external regulations. Has demonstrated over the span of the career credit and financial analysis skills required to effectively perform credit analysis and portfolio maintenance activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
  • Demonstrated expertise and in-depth knowledge of the local banking industry, banking services, credit process and banking products.
  • Evidenced knowledge and understanding of the current banking and financial services operating environment, trends, and practice, related regulatory and governance guidelines and requirement, and applicable laws.
  • Sound working knowledge and understanding of general commercial regulations and practices.

Key Competencies and Skills

  • Corporate Competence: Working knowledge of the Bank’s products, the Bank’s Credit policy and CBK prudential guidelines.
  • Financial analysis Skills: Ability to analyze and/or interpret financial statements, and advice accordingly.
  • Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
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Group Head of -SME Banking


  • Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

Roles and Responsibilities 

Strategy Development

  • Develop and lead the implementation of the SME Segment strategy in line with the Group Strategy; to ensure achievement of the Group Business and African Recovery and Resilience Plan (ARRP)objectives.
  • Set the strategic agenda for SME Department and develop a detailed strategy and execution road map that would facilitate growth and maintain a customer portfolio that will ensure over all achievement of balance sheet growth, profitability growth, and other expected deliverables in line with African Recovery and Resilience Plan (ARRP) and increase SME market share across all the markets. 
  • Ensure that the SME strategy is cascaded to all the departments / subsidiaries across EGHL and ensure it is well understood and the execution strategy is well aligned to the overall group expectations.

Business Development

  • Ensure effective execution of all Business development and growth strategies in accordance with the long, medium and short-term plans of ARRP.
  • Design, launch and manage end to end customer value proposition for the SME segment to ensure the Group builds a pipeline of value adding customer solutions to ensure achievement of the overall segment P&L and Balances sheet growth objectives.
  • Drive the Ecosystem Banking strategy and work in collaboration with corporate Banking. Retail Banking, commercial division to drive the Ecosystem Banking Strategy through Banking of their Entire anchor /sub-anchor value chains. Ensure retention and cross sell to maximize revenue for the entire Ecosystem.
  • Drive sustainable growth and acquisition of new customers for SME Banking through the creation, development, and maintenance of high-quality Relationship management.
  • Drive and own Strategic SME partnerships and collaborations as part of the overall go to market plan and develop and manage an effective SME customer training program and networking forums in collaboration with Equity Group Foundation (EGF). 
  • Work closely with Product House to ensure that customers offering across all the products are tailor made to meet customers’ needs and are accessible across all the channels. This entails reviewing existing financial products, designing new financial products and introducing new financial products to increase access to financing for SMEs.
  • Champion a differentiated delivery of great customer experience including seamless processes, convenient customer journeys across all the channels to ensure customer retention and loyalty.
  • Strengthen the capacity of SME departments/units. Develop training programs to enhance product knowledge to the SME Relationship managers, Credit Managers, and all Branch staff on SME Banking Products.
  • Build and maintain productive and strategic relations with customers and all stakeholders to drive the development and delivery of business solutions and revenue growth for the SME Segment.
  • In collaboration with the subsidiaries Head of SME design and execute End to End strategic road map including Marketing activities and communication for the SME segment. Also responsible for the segment events Calendar in partnership with country segment Heads
  • Drive and own Strategic SME partnerships and collaborations as part of the overall go to market plan and represent the segment in forums and external stakeholder’s meetings that enhances the overall Value Proposition of the SME segment.
  • Develop and enhance SME knowledge base in the group through research, analysis of performance data, updates on the published literature on financing and developing SMEs sector and also through participation in think tanks Forums and workshops.
  • Monitoring, supervising, and reporting on ongoing SME operations; measuring and analyzing results, outcomes, and impacts of the SME operations in all EGHL entities.
  • Research on new approaches and developments in the SME sector and ability to convene stakeholder’s forums to brainstorm on new solutions for accelerating development of innovative solutions for SME segments.
  • Analyze the competitive landscape and understand both Internal and external customer environment to draw insights into the segment offerings and propositions to optimize revenue and profitability.
  • Drive strategic partnerships and collaborations with key departments that manage market research, customer intelligence, Data warehousing and financial analysis to align to the segment/business market unit goals.

Credit Management

  • A key accountability of the overall SME loan portfolio is to build a high-quality client portfolio by effectively managing clients across the entire lending cycle. Ensure appropriate relationship management is maintained through the entire lending cycle from origination to recovery and collections.
  • Ensure timely submission of quality credit proposals in conformity with the credit policy guidelines and requirements whilst maintaining the quality of the SME portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters. ·
  • Working with credit risk management and data analytics teams to develop scorecards and support the development of risk management methodologies. Support the introduction of scorecards for different SME segments and different products.
  • Strengthen SME lending operations and loan processing by establishing common SME lending practices across the group.
  • Closely monitor and analyze the SME loan portfolios performance across the Group in liaison with other stakeholders to ensure quality portfolio by effective identification of risks and their mitigations.
  • Ensure compliance with the Bank’s policies, procedures and regulatory requirements. 

Performance management

  • Facilitate setting of the appropriate SME targets at the group and subsidiary level. And drive achievement of the targets through efficient execution to meet the overall SME strategy for the group.
  • In collaboration with the subsidiary set KPI for all SME staff and work with the team towards achieving these targets to meet the overall SME strategy of the Bank.
  • In collaboration with HR enforce a culture of performance review and take immediate corrective action to deal with non-performance.
  • Track and monitor the progress on all activities to ensure business goals are met and share results and experiences with team members and colleagues.


Minimum Qualifications, Knowledge and Experience

  • Master’s degree in Business administration from an accredited university preferably with a major in Finance, Marketing and/or Economics.
  • Minimum 10years’ experience in banking, with proven experience of at least 5 years in a similar position or at least 5 years banking experience and sales/marketing background, where he/she managed a portfolio of SME or Commercial/Corporate Banking clients.                       

Key Competencies and Skills

  • A Strategic thinker with proven ability to manage people, processes, and projects to achieve Group objectives.
  • Good experience in Strategy formulation and Demonstrated leadership capability.
  • Strong people and performance management skills.
  •  Excellent planning and organizational skills as well as an excellent communicator with ability to set and meet   stretching targets and strict deadlines.
  • Result driven with a track record of demonstrable networking selling and influencing skills as well as ability to identify new opportunities.
  • Demonstrate solid awareness in operational risk and quality in driving service excellence.
  • Independent, pro-active and able to work well under pressure & within teams.
  • Good knowledge of bank credit risk management policies, procedures, and best practices in lending to MSMEs.
  •  Experience managing borrowing customers and analyzing financing proposals, especially for SME clients.
  • Willingness to adapt to changing business needs and deadlines.
  •  Excellent communications skills, both verbal and written.
  •  Ability to execute across a broad array of stakeholders.
  •  Ability to communicate ideas clearly and confidently, articulate issues and recommend solutions.
  • Ability to build long term, high quality, and trusted relationships with both internal and external stakeholders.

Channels Support Specialist – IT


  • To support and maintain an efficient Mobile Channels system and deliver quality service to both internal and external customers by ensuring availability of systems at all times
  • To provide IT expertise to partners e.g. Business/PMO, Audit etc. as and when required


  • System administration for a healthy platform to service customer requests
  • Provide second level support for issues raised by system users
  • Support improvement and delivery of new mobile products/services
  • System administration tasks
  • Perform system upgrades and apply system patches promptly as received from system vendors as per the governance framework
  • Ensure reports are delivered to users promptly
  • Review project status, action pending tasks and provide update to stakeholders
  • Resolution of user issues
  • Ensure 24/7 availability of Mobile Banking systems and any other systems as required by users
  • Root Cause Analysis of incidents
  • Support improvement and delivery of new Mobile products/services
  • BCP for Mobile Banking Systems
  • Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
  • Management of system resources, application tuning/optimization and performance monitoring
  • Knowledge of Operational risk management i.e. AML and KYC principles.
  • Vendor negotiation and contract management
  • Project management
  • Strict Adherence to Change management and governance frameworks
  • Support improvement and delivery of new products/services


Academic & Professional


  • Bachelor’s Degree IT/Computer Science

Professional / Qualification

  • Professional Certificate in related field e.g. Linux/Oracle
  • ITIL, Microsoft Certified: Azure Fundamentals


  • Systems administration with at least 3 years’ experience in a Busy IT environment, preferably a Bank, Knowledge and experience supporting mobile channels (Internet Banking/SWIFT/Treasury and OMNI systems)
  • OMNI Channel experience


  • Planning, Problem-solving, Communication skills, Organization, Programming, IT Security and Banking

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