ICT, System Administration Job,
Supplier Quality Service Manager
Key Duties & Responsibilities
- Manage the service desk process, oversee incident management and provide support to the NOC
- Liaise with internal departments to monitor and report on key supplier service metrics and drive provements
- Manage suppliers SLAs and network improvement plans providing feedback to Client Service Managers
- Assist in identifying problem areas within suppliers and supplier networks that will drive future purchase plans
- Identify service concerns, issues, challenges and escalate to management
- Coordinate with QA Manager in process documentation, KPI management, auditing and follow up within Networks
- Coordinate escalations to suppliers when necessary to ensure services are restored within the shortest time to minimise client downtime
- Coordinate problem management with suppliers and provide feedback to Client Service Managers
- Hold monthly service reviews, measuring and improving supplier performance, chair meetings, maintain minutes, track, and ensure actions are completed
- Assist with creation of ad hoc reports as needed
Qualifications & Experience
- Bachelor’s degree in Telecommunications, Engineering, IT or related field
- ITIL qualifications for Service Management or equivalent
- Minimum 5 years’ experience in telecom industry including experience in service desk or equivalent
- Knowledge of telecommunication systems including OTN, SDH and Data (Ethernet, IP/MPLS)
- Expert knowledge of at least one trouble ticket system, NetSuite desirable
- Good network diagnostic skills
- Excellent communications skills, including ability to listen to and summarise and concisely
- Ability to share key information with teams, produce reports, SLA processing and improvement plans
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Effective written and verbal communications skills evidenced by work history and accomplishments
- Strong analytical skills and able to collate and interpret data from various sources
- Willing to work on a 24/7 including nights, weekends and public holidays / on-call as required
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Excellent communication and negotiation skills
- Problem-solving aptitude with an ability to make sound judgement calls
- Excellent organisation and time management skills
Senior IT & Systems Developer
Key Duties & Responsibilities:
- Writing complex applications, deep understanding of application lifecycles, databases and services
- Collaborate with stakeholders to identify, capture, and analyze user requirements, specifications and translate them into business requirements
- Design system architecture and develop algorithms and flowcharts
- Develop innovative, creative, high quality and intuitive software solutions that meets and exceeds the needs of the company
- Manage software development lifecycle
- Continually improve the codebase with clean and efficient codes that adhere to the internal coding standards, development processes and design best practices
- Collaborate with team members to improve the performance, efficiency, and scalability of existing systems
- Integrate existing software components with third-party programs
- Troubleshoot and debug issues quickly and efficiently to ensure a productive workplace
- Implementing software application security controls
- Analysing and testing software applications and programs before formal launch
- Creation of clear technical specification documentation for purposes of reference and reporting
- Identifying opportunities and championing for business process improvements and automations
- Compiling and assessing user feedback to recommend software products and improve system performance
- Collaborate with team members to schedule, plan, control and implement the software release process, windows, and cycles
- Report in weekly scrums on progress towards tasks, milestones status and barriers needing attention
- Aid and support the coaching and training of end users to ensure they are confident in the use of software applications
Minimum Qualifications:
- Degree in Computer Science (or related fields like Electronic Engineering, Physics or Mathematics)
- Knowledge of data structures and algorithms and algorithm optimisations
- 4+ years of software design and development experience with backend services
- 4+ years of hands-on experience in any object-oriented programming language such as C++, C#, Java or Python
Experience & Skills:
UN Jobs Salary Scale | United Nations Salary Range
- In-depth knowledge of Javascript/Typescript (ReactJS, NodeJS – SuiteScript is a plus)
- Highly proficient in Flask and FastAPI Python frameworks
- Experience with Microsoft Azure or similar Cloud infrastructure platforms (Google Cloud, AWS)
- Experience with Apache Kafka or similar message queuing and streaming technologies (RabbitMQ)
- Good knowledge of No/SQL Databases (PostgreSQL, MongoDB, Redis)
- Solid experience in API technologies (REST, gRPC, GraphQL, SOAP)
- Solid Understanding of CI/CD and code versioning tools (Azure DevOps, Github Actions)
- Experience with containerization and orchestration technologies (Docker, Docker-Compose & Kubernetes is a plus)
- Experience in Java is a plus (Maven, Java 8+)
- Experience in Mobile application development is a plus (React Native, Flutter)
- Experience with UI/UX design is a plus
- Brilliant logical, analytical, and creative approach to problem-solving
- Fast learner with an eagerness and interest to learn new technologies
- Ability to work under pressure, multi-task and manage multiple priorities in a fast-paced agile environment
- Efficient time management and task prioritisation
- Divergent and critical thinker
- Great attention to detail
- Excellent oral and written communication skills
Attributes
- Client focused, confident, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships