Careers at West Indian Ocean Cable Company

ICT, System Administration Job,

Supplier Quality Service Manager

Key Duties & Responsibilities

  • Manage the service desk process, oversee incident management and provide support to the NOC
  • Liaise with internal departments to monitor and report on key supplier service metrics and drive provements
  • Manage suppliers SLAs and network improvement plans providing feedback to Client Service Managers
  • Assist in identifying problem areas within suppliers and supplier networks that will drive future purchase plans
  • Identify service concerns, issues, challenges and escalate to management
  • Coordinate with QA Manager in process documentation, KPI management, auditing and follow up within Networks
  • Coordinate escalations to suppliers when necessary to ensure services are restored within the shortest time to minimise client downtime
  • Coordinate problem management with suppliers and provide feedback to Client Service Managers
  • Hold monthly service reviews, measuring and improving supplier performance, chair meetings, maintain minutes, track, and ensure actions are completed
  • Assist with creation of ad hoc reports as needed

Qualifications & Experience

  • Bachelor’s degree in Telecommunications, Engineering, IT or related field
  • ITIL qualifications for Service Management or equivalent
  • Minimum 5 years’ experience in telecom industry including experience in service desk or equivalent
  • Knowledge of telecommunication systems including OTN, SDH and Data (Ethernet, IP/MPLS)
  • Expert knowledge of at least one trouble ticket system, NetSuite desirable
  • Good network diagnostic skills
  • Excellent communications skills, including ability to listen to and summarise and concisely
  • Ability to share key information with teams, produce reports, SLA processing and improvement plans
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  • Effective written and verbal communications skills evidenced by work history and accomplishments
  • Strong analytical skills and able to collate and interpret data from various sources
  • Willing to work on a 24/7 including nights, weekends and public holidays / on-call as required


  • Client focused, relationship builder
  •  Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  •  Personal excellence, accuracy, and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Excellent communication and negotiation skills
  • Problem-solving aptitude with an ability to make sound judgement calls
  • Excellent organisation and time management skills

Senior IT & Systems Developer

Key Duties & Responsibilities:

  • Writing complex applications, deep understanding of application lifecycles, databases and services
  • Collaborate with stakeholders to identify, capture, and analyze user requirements, specifications and translate them into business requirements
  • Design system architecture and develop algorithms and flowcharts
  • Develop innovative, creative, high quality and intuitive software solutions that meets and exceeds the needs of the company
  • Manage software development lifecycle
  • Continually improve the codebase with clean and efficient codes that adhere to the internal coding standards, development processes and design best practices
  • Collaborate with team members to improve the performance, efficiency, and scalability of existing systems
  • Integrate existing software components with third-party programs
  • Troubleshoot and debug issues quickly and efficiently to ensure a productive workplace
  • Implementing software application security controls
  • Analysing and testing software applications and programs before formal launch
  • Creation of clear technical specification documentation for purposes of reference and reporting
  • Identifying opportunities and championing for business process improvements and automations
  • Compiling and assessing user feedback to recommend software products and improve system performance
  • Collaborate with team members to schedule, plan, control and implement the software release process, windows, and cycles
  • Report in weekly scrums on progress towards tasks, milestones status and barriers needing attention
  • Aid and support the coaching and training of end users to ensure they are confident in the use of software applications

Minimum Qualifications:

  • Degree in Computer Science (or related fields like Electronic Engineering, Physics or Mathematics)
  •  Knowledge of data structures and algorithms and algorithm optimisations
  • 4+ years of software design and development experience with backend services
  • 4+ years of hands-on experience in any object-oriented programming language such as C++, C#, Java or Python

Experience & Skills:

UN Jobs Salary Scale | United Nations Salary Range

  • In-depth knowledge of Javascript/Typescript (ReactJS, NodeJS – SuiteScript is a plus)
  • Highly proficient in Flask and FastAPI Python frameworks
  • Experience with Microsoft Azure or similar Cloud infrastructure platforms (Google Cloud, AWS)
  • Experience with Apache Kafka or similar message queuing and streaming technologies (RabbitMQ)
  • Good knowledge of No/SQL Databases (PostgreSQL, MongoDB, Redis)
  •  Solid experience in API technologies (REST, gRPC, GraphQL, SOAP)
  • Solid Understanding of CI/CD and code versioning tools (Azure DevOps, Github Actions)
  • Experience with containerization and orchestration technologies (Docker, Docker-Compose & Kubernetes is a plus)
  • Experience in Java is a plus (Maven, Java 8+)
  • Experience in Mobile application development is a plus (React Native, Flutter)
  • Experience with UI/UX design is a plus
  • Brilliant logical, analytical, and creative approach to problem-solving
  • Fast learner with an eagerness and interest to learn new technologies
  • Ability to work under pressure, multi-task and manage multiple priorities in a fast-paced agile environment
  • Efficient time management and task prioritisation
  • Divergent and critical thinker
  • Great attention to detail
  • Excellent oral and written communication skills


  • Client focused, confident, relationship builder
  • Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personal excellence, accuracy, and attention to detail
  • Collaborative, achieve results through teamwork and partnerships

Method of Application

Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Deadline for the application is 09th June 2023. Applications should be sent to indicating the job position in the subject line.

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