Contract Job opening at Unilever East & West Africa

Contract Job opening at Unilever East & West Africa

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Position: IT Analyst

Terms:Temporary Contract-1 year

Location: Kenya 

Main Job Purpose

The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams. 

Job Summary

  • Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
  • Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
  • Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
  • Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
  • Work with Global Innovation to provide necessary integration activities with L&H applications to support  Global innovation programs
  • Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
  • Effectively work with and manage vendors in delivery of application management of L&H Applications
  • Assist with communication and resolution of Incidents for L&H applications
  • Input to review of L&H services within area of responsibility and help develop action plans for these.
  • Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
  • Align with Unilever standard operating practise in delivery of IT Services
  • Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
  • Contribute to implementing key actions to address service improvement areas
  • Inputs to and helps define Geography demand for Services and communicates these to Service Lines
  • Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
  • Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
  • Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents  
  • Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
  • Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
  • Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
  • Adhere to governance & compliance framework
  • Support Execution of DRP plans as appropriate within area of responsibility
  • Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time

Other Key Responsibilities

  • Work with 3P in Geography as appropriate
  • Deliver activities to best leverage IT within area of responsibility

Key Requirements

  • Bachelor’s degree in IT or a related field.
  • 3 years minimum relevant working experience as an IT Analyst in an FMCG environment
  • Desirable experience in;-  Project Management,  ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP
  • Reports design with crystal reports or click view.
  • Microsoft Structured Query Language Database skills
  • Computer Networking
  • Client focused and support orientated
  • A logical and systematic approach to problem resolution across a broad spectrum of technologies
  • Communication and interpersonal skills, both written and verbal
  • Analytical decision-making skills
  • Of added advantage will be relevant experience with IT systems; SAP background, working with vendors; active agile usage and experience in African markets

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