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Behavioral Insights Advisor
Lead behavioral design of new solutions across different projects
- Gather relevant inputs, synthesize, and develop new behaviorally-informed products and services to improve outcomes for people in crisis
- Lead behavioral prototyping, testing and iteratively improving behaviorally-informed solutions, using a wide range of conceptual, strategic, and technological trends.
- Coordinate and manage the operationalization of behaviorally-informed interventions working closely with IRC colleagues.
- Lead or support the design and implementation of behavioral science research including study designs, questionnaire development, and data analysis; lead high-frequency, small-scale RCTs to inform programming and decision-making.
- Openly share lessons and findings from the field with the broader humanitarian, behavioral science, and social innovation communities; present and publish behavioral science research findings in academic journals and practitioner-focused outlets.
- Identify, pursue and/or contribute to opportunities for fundraising and program development to advance IRC’s behavioral science portfolio.
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Identify the potential to apply behavioral science insights across IRC projects and enable teams to use behavioral insights in program design
- Identify behaviorally-informed research questions and areas of interest within the IRC’s organizational research and innovation priorities
- Promote, teach, and explain behavioral science concepts and techniques to IRC staff
- Contribute to the development of behavioral science evidence reviews; co-develop behavioral science evidence products and organizational theories of change
- Support the development of proposals to integrate behavioral insights into projects across our portfolio of projects.
Behavioral science partnership management and development
- Further IRC’s connections to behavioral science actors at a global, regional and national level – including academics, donors, other implementing organizations, behavioral science associations and foundations.
- Seek avenues for partnership, collaboration and coordination, such as supporting the launch of a behavioral insights’ community of practice.
- Bachelor’s or Master’s Degree in a subject area associated with behavioral science (economics, psychology, anthropology, ethnography, neuroscience, social sciences, public policy etc) or relevant work experience is required
- Minimum 2 – 3 years’ experience with research or innovation projects working with multiple collaborators.
- Demonstrated experience designing, implementing, and analyzing behavioral science research (both qualitative and quantitative)
- Experience working with human-centered design, prototyping and user testing, user story development, participatory action research, and other product development techniques in a wide range of projects
- Work experience in humanitarian setting or development contexts
- Ability to prioritize across a large portfolio of international projects
- Strong synthesis skills and confidence distilling complex data into practical insights
- Excellent interpersonal skills and ability to communicate with colleagues and collaborators at all levels in a distributed, multicultural professional environment to encourage the uptake of behaviorally-informed solutions
- Proficiency in French, Spanish, Arabic, Swahili and/or any other relevant languages spoken by the communities we work with.
- Project management or knowledge management experience
- Experience organizing externally facing learning events and/or building and maintaining new external partnerships.
- Experience/familiarity with NGO setting
- Experience designing and running rapid randomized controlled trials or other quasi experimental studies
- Understanding of educational interventions, climate resilience, and/or women’s health interventions, and experience working on such projects particularly in humanitarian settings.
Scope of work
- The Research Assistants will support in logistical and administrative planning and execution of the RCT in a manner consistent with the set research design and in strict compliance with research ethics.
Reporting and Key Work Relationships
- The Research Assistant will report to the Senior Research Officer and will require close working relationship with Business Training Officers, Caseworkers and other Re: BUILD RCT staff.
- Bachelor’s degree in Education, International Development, Anthropology, Sociology, Linguistics, Community Development, Economics, Entrepreneurship, or a related field.
- Post-graduate certification or experience in data collection, analysis, or research dissemination desirable.
- Minimum 1 year research experience.
- Experience working in refugee/development or humanitarian contexts and knowledge of laws and policies/regulations and issues affecting refugees in Kenya.
- Excellent communication skills.
- Strong communication and report writing skills.
- Strong verbal and written English/Swahili interpersonal skills.
- Empathic personality and patience to connect with clients and to address their unique needs.
- Flexible approach to the changing nature of work and ability to adapt to constantly evolving work demands and expectations.
- Ability to work effectively both independently and within a diverse team.
- Computer skills, especially Ms. Word, Excel, and PowerPoint.
Human Resources Partner
HR Management and Leadership Support (Minimum 50% of the Job, In person or remote)
- Devise and deliver a planned HR approach to attracting, developing, inspiring and retaining the right people with the right skills to achieve strategic, high-quality programmatic outcomes.
- Identify workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to facilitate staff development and retention.
- Actively participate in proposal design and grants opening and review meetings (GRMs, GOMs) specifically guiding on organizational structure, position scoping, demographic/staffing analysis and other inputs critical to ensure strong HR foundation to support program quality and timely implementation.
- Assess the critical metrics for the operational scorecard and lead on inputs to both, country and regional ones.
- Observe and analyze monthly HR data such as turnover rates, time to fill, workforce composition, etc., to diagnose and identify priorities and evaluate effectiveness of relevant HR programs.
- Set strategy for recruitment. Develop candidate rosters, actively network and employ innovative, creative recruiting methods to attract and hire the best talent.
- Review and approve country job positions, review job descriptions and make recommendations, ensuring accuracy and consistency.
- Lead on the selection and recruitment of all senior-level (band level 5 and above) positions and ensure their proper onboarding.
- Deliver international HR management, including policy, process and employee relations management.
- Lead the performance management process with guidance from Regional and HQ HR. Create a plan to implement the annual and mid-year reviews, conduct training on goal setting, use budgets to organize development activities and work one-on-one with managers and employees to create country wide development plans. Through various initiatives and actions, embed a culture of regular feedback.
- In coordination with Global Comp. and Benefits team, define and review salary structure; coordinate annual compensation review process and compensation adjustments.
- Devise staff care action plans that elevate morale and support the social, physical, and psychological well-being of staff; create emergency staff care interventions.
- Be responsible for HR-related administrative duties and support compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled in compliance with local jurisdictions.
- Lead all employee relations with professional grit with the aim of empowering employees and supervisors to have the tools and resources vital to resolve disagreements with mutual respect.
- Call out behavioral issues, lead or co-lead investigations and ensure issues are resolved and appropriate follow-up is carried out.
- Coach supervisors in resolving appropriate disciplinary plans of action in a judicious manner. Follow-up disciplinary measures and related employment law matters.
- Act as impartial mediator in disciplinary procedures and ensure it is administered in a fair manner and meets all legal and labor regulations and requirements.
- Handle any lay-offs or reductions in workforce in partnership with senior and regional management and to maintain compliance, due diligence, communications and staff well-being.
- Develop HR policies as per the need of the country program.
- Play a critical role in any change initiative, either by initiating and driving the change or by serving as a facilitator for changes that other leaders and departments initiated.
- Contribute to the development of the in-country Gender Action Plans. Support the work of Gender Champion team and Women@Work resource groups.
HR Operational Support
- Provide HR technical support and carry out any special projects.
- Undertake technical assessments or evaluations of HR structures, policies and/or activities in line with global CRRD HR priorities.
- Assist in the creation and launch of new CRRD HR policies, procedures, tools, training materials, data analysis, etc.
- Analyze data, note trends and flags, and provide recommendations to drive data-driven decision making in talent-related management processes.
- Participate in global and regional conferences and meetings, leading sessions as required.
- Minimum 8 years of relevant work experience as thoughtful HR Business Partner preferably in the non-for-profit sector, with experience in humanitarian organizations a distinct advantage.
- Successful implementation of HR activities at a country or regional level working with multiple collaborators and partners, across different regions and at a range of organizational level
- Strategic experience leading an HR function for large budget programs in the INGO sector is strongly preferred.
Demonstrated Skills and Competencies:
- A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct
- Excellent project management and organizational skills including creation of detailed work plans and superior time management
- Ability to deliver high quality work on schedule
- Solid written and verbal communication
- Ability to anticipate and assess situations accurately and recommend/implement effective courses of action required.
- Strong facility with analysis and practical use of HR data
- Highly collaborative, inclusive, consultative, and resourceful work style
- Outstanding interpersonal, presentation, verbal, and written communication skills
- Ability to work within a highly matrixed and sophisticated agency organizational structure and to adapt to shifting priorities
- Exceptional discretion and confidentiality in dealing with critical material
- Ability to handle stress and function effectively under challenges
- Excellent judgment, tact, initiative, creativity, critical thinking, problem solving, organizational skills, and self-motivation.
- Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to improve cooperation and productivity.
- Analytical ability in creating effective HR solutions while adhering to labor laws.
Contracts Readiness Director
Contracts Readiness (100%)
· Reviewing and updating the Contract Readiness Roadmap, as required with new actions and objectives as the organization evolves.
· Operationalizing the actions that have been identified in the roadmap, identifying timelines, departments / individuals responsible, resources required.
· Working with departments to ensure ownership of actions and appropriate dissemination of contracts readiness outputs.
· Working with SVP AMU and other senior leaders to prioritize between different activities where needed to ensure we facilitate our program teams’ ability to deliver impact for our clients.
· Leading Contracts Working Group meetings.
· Monitoring and reporting on progress against the Contract Readiness Roadmap to the Contracts Working Group, SVP Group and the Leadership Board.
· Convening decision-makers around critical challenges to ensure rapid resolution of open question and facilitate trade-offs between different perspectives where required.
· Working with other teams and departments to cost out changes that are needed, help build business case for further investment in contract readiness.
· Working with colleagues across the organization to ensure contract readiness outputs are embedded into existing processes, where possible.
· Acting as a focal point for contract-related inquiries from around the organization.
· To provide briefings to different organizational stakeholders to build awareness in the organization with regard to risks and challenges of contract implementation.
· Recruitment and line management of the Contract Readiness Project Manager.
Skills, Knowledge and Qualifications:
· Extensive knowledge with regard to commercial contracts in international development or humanitarian fields.
· Knowledge in the area of organisational change management.
· Excellent written and oral communication skills, including experience in speaking on relevant issues with internal and external audiences.
· Demonstrated ability to effectively maintain relationships (e.g., with internal actors, peers, donors).
· Demonstrated ability to lead complex tasks and manage competing priorities.
· Solid organizational and creative problem-solving skills: ability to be flexible and work well in a fast-paced multi-tasking team environment
· Understanding of project financial management
· Understanding of business development processes
· Effective people management skills: ability to lead staff and promote productivity in a pleasant work environment.
· Fluency in English, both spoken and written.
· Extensive experience managing commercial contracts in a relevant international development or humanitarian field.
· Experience working with either UK Foreign Commonwealth & Development Office (FCDO) or US Agency for International Development (USAID). Other large international donor experience would also be considered.
· Demonstrated project management experience of high value, complex contracts.
Contracts Readiness Project Manager
The Purpose of the Role
Working closely with the Contract Readiness Director, the Contract Readiness Project Manager, will have day-to-day responsibility for the smooth and effective running of the Contract Readiness workstream, to ensure the successful and effective management and coordination of related activities.
Contracts Readiness (100%)
· Build on the current project approach to implement project management best practice.
· Maintain the contracts readiness action tracker, provide analysis and maintain supporting documentation.
· Monitor and report on progress to the Contracts Readiness Director and CWG.
· Run the risk, action, issue and decision (RAID) log, defining and implementing risk and issue mitigation.
· Lead the communication plan and write content for communications and reports.
· Support the Contracts Readiness Director in the development of business cases for specific actions.
· Facilitate workshops and meetings.
· Lead on driving forward specific contract readiness actions as agreed with the Contracts Readiness Director.
· Work with the Contracts Readiness Director to identify challenges and develop solutions to efficiently implement contracts readiness in close collaboration with relevant partners, with a focus on the case for change and measurable benefits.
· Management of the CWG and Contract Readiness Senior Vice President Group.
· Support the Contract Director in building connections with other strategic projects and strengthening understanding of dependencies/areas of mutual support.
· Monitor and provide reports on the budget and expenditure.
· Embed learning in the contract readiness process, ensuring lessons are captured, tracked and acted upon.
· Act as thought partner for the Contracts Readiness Director and wider contract readiness collaborators.
Skills, Knowledge and Qualifications:
· Strong knowledge and understanding of project management.
· Excellent stakeholder management skills, including shown experience influencing at senior management level.
· Ability to prioritize and flexible work demeanor.
· Problem solver with a can-do approach.
· Able to work independently with minimal direction.
· Collaborative team player.
· Proficiency in English, both spoken and written.
· Solid understanding of Microsoft Office 365, including Excel, SharePoint and Teams.
· Experience working as a project manager.
· Experience working on contracts in a relevant international development or humanitarian field.
· Demonstrated experience of facilitation.
Program Officer, Strategy
Strategy Coordination: Support effective coordination of the delivery of IRC’s Strategy100 by:
• Providing project support for the Strategy Action Plan (SAP) Steering Committee including: preparation of meeting agendas and presentations; follow-up on keys actions; engagement with and communication to members as needed;
• Supporting CRRD leadership to track progress towards achievement of Strategy100 objectives, and provide timely analysis to inform departmental priorities;
• Support annual SAP-Informed Planning process ahead of the budget cycle to ensure departmental priorities are informed by country and regional priorities, as outlined in country SAPs;
• Supporting effective CRRD Program Delivery pillar representation in key coordination mechanisms with other departments.
Strategy Action Plans (SAPs): Support with the design and development of new processes/products, oversight and delivery for the full cycle of country Strategy Action Plans (SAPs), including:
• Support and manage the continuous improvement of ongoing SAP processes, including SAP progress reporting, updating strategic priorities and implementation planning;
• Support new countries to create a SAP, external SAP and SAP Implementation Plan, or to conduct a review of their SAP
• Develop and deliver onboarding sessions / trainings and other presentations as needed on SAP processes rolling out or requiring refreshers for country, regional and HQ staff
• Maintain SAP database (Excel workbook) and prepare summary presentations on related information for various internal audiences;
• Coordinate the development of budgetary investment requests to support country SAP delivery;
• Prepare CRRD Newsletter inputs and Senior Leadership Group (SLG) updates, and other regular and ad hoc internal communications as needed;
• Compile a draft of the bi-annual Global SAP Summary Report to keep the organization informed of countries’ progress towards strategic goals.
Planning, learning, & communications: Support CRRD Program Delivery leadership in effective strategic planning processes, sharing learning and communications:
• Support the sharing of insights and experiences from CRRD leaders and country staff across the department, the wider organization and to external audiences, including via developing and administering survey questionnaires and preparing lessons learned summaries that may be widely shared for continuous learning;
• As part of SAP-Informed Planning process, promote an organizational culture of data-driven decision-making by providing clear and relevant analyses of SAP data across the organization;
• Maintain a standard set of products to be used to orient new audiences (new hires, board members, donors, others) to the work of CRRD with a particular focus on strategy delivery & SAPs;
• Manage a communications plan for SAP processes, and support the maintenance of engaging and accurate strategy/CRRD-related content on RescueNet and Rescue.org;
• Supporting the management of regular and ad hoc department meetings (agenda development, presentation support, action follow-up);
• Supporting additional CRRD management tasks as required.
Support to other strategic projects: Provide limited project management or technical support to projects supporting key initiatives related to delivering our strategy. This could include:
• Support the advancement of IRC’s Project Cycle Meetings (PCM) approach
• Support the continuous improvement of data & performance routines at the country and regional levels
• Support other teams involved in developing tools to deliver specific aspects of Strategy100
• Bachelor’s degree in humanitarian, development or related field required;
• Demonstrated project management expertise and fluency in core project management concepts and tools, such as work planning, roles and responsibilities definition, project budgeting and budget management;
• At least five years’ experience working in a humanitarian or development context and carrying out responsibilities including coordination, strategic planning, administration, and communications within an international organization required.
• Strong organizational skills; ability to manage time efficiently, meet deadlines, and work independently;
• Critical thinking skills; proven ability to problem solve and follow up appropriately; calm, adaptable and resourceful, able to deliver under pressure;
• Excellent oral and written communication skills; able to quickly gather, synthesize and summarize information in a clear manner;
• Ability to multi-task and work in a fast paced, multi-cultural environment;
• Must exercise good judgment and ability to maintain confidential information
• Highly proficient with MS Office applications;
• Knowledge of Arabic, French or Spanish strongly preferred, other languages will be an advantage.