Head, Customer Engagement, Communication and Servicing at NCBA Group

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Head ,Customer Engagement, Communication and Servicing

Job Purpose Statement

Customer Engagement, Communication and Contact Center Manager is a market-facing function responsible for driving customer success initiatives. The role holder will be charged with engaging the
organization in managing customer relationships. The role holder will create a persistent focus on the customer in the digital business’s actions impacting how customers experience the digital business
brands. The role holder will drive the organization to work together for optimum customer experience delivery. As cultural leaders they will support and ensure that digital business brand assets acquire and retain brand equity over the long term

(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here)

Ideal Job Specifications

Academic and Professional Certifications:

  • University Degree. MBA or a Master’s degree in a business field is desirable.
  • Marketing and Service oriented certifications desirable.

Experience

  • At least 15 years’ work experience, 7 of which should have been in a senior management capacity in a similar sized organisation having lead successful marketing, branding and client servicing functions

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