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Job Opening at Century Microfinance Bank Limited

Job Opening at Century Microfinance Bank Limited

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Head of Business Development

  • Title: Business development Manager
  • Reports to: Chief Executive Officer

JOB PURPOSE STATEMENT

  • Oversees the delivery of services to the clients or customers. He/She establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

KEY MEASURABLE GOALS

  • New Business Development; – Support new business development and change initiatives act as Subject Matter Expert for Banking Operation functions. (30%)
  • Cost and Efficiency; – ensure delivery processes are efficient and cost effective. (10%)
  • Customer Satisfaction;- constantly assess customer feedback and make necessary improvements.(20%)
  • Processes and Procedures; – to establish or refine service delivery processes for Century Microfinance Bank (20%)
  • Strategy and policy; help to come up with new strategy for Products, sales and Marketing. 10%
  • Risk & Compliance; – Ensure awareness operational risk and its mitigation. (10%)

KEY RESPONSIBILITIES

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Support new business development and change initiatives in;

  • Growing the customer numbers
  • Growth of Loan book
  • Growth of deposits
  • Maintaining a high quality portfolio
  • Establishing and maintaining relationships with corporate customers and SME’s
  • Marketing
  • Development of new products and services for the bank

Strategy & Policy

  • Analyze current market and industry trends and develop overall strategy for branches in liaison with the GMB
  • Formulate and Implement policies and practices that are competitive and aligned to the bank’s growth strategies in consultation with the GMB
  • Plan and direct the branch network activities to achieve short term and long term set financial performance standards.

Business Acquisition

  • Oversee the branch network growth in business
  • Implement strategies on penetration of business segments, markets and sectors.
  • Ensure growth of liabilities and assets (both in terms of volume and quality) business including transactional, alternate and direct banking business.
  • Offer advice on product development and ensure alignment of products to customer needs and expectations.
  • Support Business Standard implementation for Banking Operation functions.
  • Provide insights into Business reengineering initiatives and ensure that these are deployed across markets in close partnership with ICT and service delivery teams
  • Implement Business Service Delivery strategy in cost and efficiency manners.
  • Establish Business Service Delivery operating model for Customer Due Diligence ,engaging with Businesses and Functions to ensure consistent delivery of a cost effective Service Delivery Banking Operations proposition which meets customer needs
  • Support Banking Operations leadership to build a strong commercial and customer centric culture
  • Support developing strong business service competencies and capabilities.

Risk & Compliance

  • Maintain internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
  • Ensure awareness operational risk and its mitigation

PERSON SPECIFICATION

  • Education Bachelor’s degree in Business related field
  • Knowledge and Skills Should be aware of retail banking processes, regulatory policies & customer interaction exposure. Proven knowledge in operations and project management with good knowledge of customer account opening and maintenance
  • Experience At least 4 years’ experience in a bank or financial institution
Related: Admin, Finance, Accounts job opportunities. Click here

Personal Attributes

  • Must be able to work independently with good interpersonal and project management skills.
  • A matured self-starter, self-motivated, meticulous and committed individual.
  • Attention to detail
  • High level of accuracy with the ability to work with fixed deadlines

How To Apply

  • We are always looking for applicants who are hungry for success, who wish to join the Century family. If interested, send us a copy of your C.V, appropriate details and adjoining cover letter to jobs@century.co.ke.
  • Click Here to Apply
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