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Job Opening at Ericsson

Job Opening at Ericsson

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Charging Support Engineer Jobs, Kenya Engineering Graduates Opportunity,

Charging Support Engineer

Job Description

Posting Date: Sep 17, 2020

Our Exciting Opportunity:

We are now looking for a Charging Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

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The Support Specialist typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a Support Specialist will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and work independently.

You will do:

  • Customer Service Request handling
  • Provide a preemptive solution to stabilize and optimize customer network
  • Perform remote and on-site troubleshooting in the customer network
  • Handling of dedicated support
  • Provide regular progress updates in the support system for each assigned support issue.
  • Software Update Management (SUM) handling

To be successful in the role you are:

  • Education: Min. Bachelor’s Degree in Engineering (telecom, IT) or Equivalent
  • Min years of experience: 6-9 years
  • Domain experience: Ericsson Charging System, SDP, CCN, OCC, Experience on Virtualized Environment is a plus
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people
  • Applying expertise & technology

(NOTE:Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2020 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID.Get the details here)

Next Steps:

  • What happens next once you apply? Read about the next steps here  
  • For your interview preparation, here are a few “Tips & Tricks” from our recruiters
  • For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Kenya (KE) || || Nairobi || Consulting&SysInt; IT; ServEng

Req ID: 403236

Kenya Engineering Graduates

Job Description

Date: Sep 17, 2020

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Ericsson Kenya Graduate Program will start on 01 November 2020 and focuses on technology leadership. Our aim is to attract and guide the most talented, innovative and creative technology minds.

We are looking for Engineering Graduates who have completed their studies in 2019 or early 2020 with one of the following Bachelor Degrees – Electronics Engineering, Computer Science / Software/Computer Engineering / IT or Information Systems / Networks Engineering/Coommunication Engineering degrees with a focus on Telecommunications.

Knowledge, Skills and Competencies in Related Area:

  • Basic Network level competence
  • Database Understanding
  • Basic understanding of programming and scripting language
  • Broad Technical Acumen
  • Problem Solving Ability
  • Creative Thinking
  • Good planning organizing skills
  • Teamwork & collaboration skills
  • Presentation skills (oral and written)
  • Proficiency in Microsoft office

What we are offering you:

  • 12 months (plus) graduate program – we offer you a great training program before you move into an experienced job
  • Explore your passion for innovation and your desire to join a leader. You’ll enjoy an open, inspiring culture that encourages idea generation and thought exploration
  • Working in an international environment with colleagues from all over the world.
  • Continuous on the job training, in classrooms and via e-learning.
  • A mentor and buddy program.
  • An opportunity to work for the Global leader in the Telecommunications industry.
  • Mentorship programs provided by senior specialists in the industry.

We believe in growing our graduates and giving them a chance to have the best possible start in their career. Graduates at Ericsson gain valuable work experience, skills and knowledge that will assist them in furthering their career. We therefore not only let you work with the teams on live projects, but you will be receiving training courses throughout the program and will also be assigned a dedicated mentor who will be providing formal as well as informal mentorship

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Kenya (KE) || || Nairobi || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 433863

Apply Now

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