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ICT OFFICER- REF.NO: HEA ICTO-01/2021 (1) POST

Job Summary

The position provides technical support on the day-to-day running of the organization’s ICT systems and networks including routine maintenance and upgrades.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

SUMMARY ICT OFFICER JOB DESCRIPTION AND SPECIFICATIONS. REF.NO: HEA ICTO-01/2021 (1) POST

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The position provides technical support on the day-to-day running of the organization’s ICT systems and networks including routine maintenance and upgrades.

Duties and Responsibilities
•    Manage the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications, backups and hardware infrastructure that support operations, liaising as relevant with technology service providers.
•    Propose design improvements to the Organization’s ICT architecture and work with the systems developer to integrate requirements into the ICT strategic framework.
•    Support and contribute to IT-related tasks or projects through the implementation of appropriate technologies and solutions.
•    Act as the principal administrator and ensure the maintenance of the Organization’s systems, including: general computer support; software installations; license management; server set up and management; database administration; network, printers, audio/video conferencing and mobile phone support; deployment of equipment; management of inventories; disaster recovery; and periodic security vulnerability assessments.
•     Manage support services for the Organization’s IT systems, platforms, and products; including management of outsourced services.
•    Support the procurement process for IT equipment and services.
•    Provide user training on common business applications and use of systems.
•    Develop and update IT processes and procedures, and ensure they are properly documented.
•    Undertake such other duties as may be requested by the Head of ICT to support delivery of the ICT strategy and the Organization’s strategic plan.
•    Perform any other duties as may be assigned by the Supervisor from time to time.

Job Specifications
•    Bachelor’s degree in Computer Science or any other equivalent discipline.
•    2 years’ relevant work experience in a similar position in a busy organization.
•    Certification in Implementation of application development environments like PHP, NET framework, Java; SQL, SharePoint will be an added advantage.
•    Expertise in Power BI and Dynamics 365 Reporting.
•    Strong computer skills including knowledge in management of hardware, software, networks, applications, compliance etc.
•    Knowledge in Microsoft Business Central 365, office 365 including SharePoint and MS SQL
•    A detailed understanding of enterprise business processes that support workflow and business intelligence – support to finance, experience in standard or customized financial reports in Navision, understanding the general ledger and the chart of accounts set up as per financial transaction guidelines, human resources (HR) management processes, procurement and inventory management etc.
•    Innovative and dedication to details with very strong analytical, troubleshooting, and problem solving skills.
•    Strong communication skills, fluent in oral and written English and Kiswahili, with good report writing skills.
●    Detail oriented and conscientious with ability to adhere to established timelines.
●    Flexible, resilient, and self-controlled and able to multi-task.
●    Good interpersonal, negotiation, mediation, and networking skills with strong intercultural orientation.
●    Demonstrates self-drive, high degree of commitment, enthusiasm, good team skills and ability to work with minimal supervision.
●    Good planning and organizational skills and ability to work under minimal supervision.

Application process
Qualified and interested candidates should forward a cover letter and CV, citing the Position and Reference Number to HiHEA via Brighter Monday on or before close of business by 14th November,2021.

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