Job Opening at Safaricom Kenya

Job Opening at Safaricom Kenya

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Engineering Jobs, Managerial Jobs,

Manager, Service Operations(20000174)


We are pleased to announce the vacancy for Service Operations Manager within Mobile Payment Solutions in M-PESA Africa. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Senior Manager Service Operations, the role of the Operations Manager is to govern the service deployed across a subset of Vodafone Markets. will be expected to report to The Senior Service Operations Manager on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.

Related: Admin, Finance, Accounts job opportunities. Click here

Job Responsibilities

  • During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
  • Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
  • Managing the local market operational relationships
  • 3rd Party supplier Operational Management
  • Understand the process and procedures of all parties to ensure that they align with the overall goals and operational aims of the MPS team.
  • Internal Operations Liaison within Vodafone Group Technology
  • Continuous Service Improvement (CSI) opportunities
  • Developing improvement plans and training the local market in best operational practices
  • Overseeing Capacity planning
  • Assisting with Budget forecasting
  • Supporting Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence
  • Influencing product development with real-world Operational experience and local market knowledge


Job Requirements

  • Experience Managing OLTP Environments
  • At least 5 years’ experience in Operations Management within Technology
  • Global / cultural management and awareness
  • Experience in banking or finance will be an added advantage
  • OLTP architecture knowledge is advantageous
  • Project planning and delivery skills and budget management
  • ITIL qualification is also an added advantage

Closing Date: 7th August 2020

Senior Full Stack DevOps Engineer(20000173)


We are pleased to announce the following vacancy in the Digifarm Kenya Limited. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the DigiFarm Technical Lead, the position holder will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning.

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Key Responsibilities

  • Building software to help operations and support teams. This entails proactively building and implementing services, including end to ed monitoring, scripting and automation, modern tooling and maintenance software
  • Providing software-related operations support, including managing level two and level three incident and problem management
  • Creating prototypes, designing and building modules and solutions in an iterative agile cycle, develop, maintain, and optimize the business outcome
  • Estimating user and technical stories, designing and developing code, writing and executing unit and integration tests, and supporting testing of deliverables against user and technical story acceptance tests
  • Performing peer reviews, collaborating with architects and other developers to produce “just enough” design, and ensuring that enough technical documentation and training is provided for reference and operational support
  • Documenting “tribal” knowledge and constant upkeep of the playbooks and runbooks to ensure teams get the information they need right when they need it.
  • Managing technical debt as part of daily activities
  • Developing and executing automation scripts and maintenance jobs
  • Conducting peer reviews and maintaining coding standards
  • Managing incidents as level two and level three support
  • Managing problems as level two and level three support
  • Estimating user and technical stories to help inform and prioritize backlog
  • Designing modules according to user stories, UX/UI designs, and technical stories
  • Developing solutions according to module designs and deploy using delivery pipeline
  • Developing and execute unit and integration tests, support testing against user and technical story acceptance tests


  • Bachelor’s degree in Engineering, Computer Science, Information Systems or other related field
  • Minimum of 3 years work experience in programming and /or systems analysis applying agile frameworks
  • Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD
  • Experience working with multiple programming and markup languages, such as Android, IoS, HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-, even-driven-, procedural-, functional-, and declarative programming
  • Strong knowledge of software architecture principles
  • Experience working in cloud-native environments
  • Professional experience and knowledge of the Telecommunications industry preferred
  • Competency in UX/UI principles and practices preferred

Closing Date: 6th August

DigiFarm Tech Lead(20000171)


We are pleased to announce the following vacancy in the Digifarm Kenya Limited. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager Business Engagement, the position holder will oversee planning, development, and delivery the DigiFarm Tech Roadmap. Furthermore, the holder of the position is expected to collaborate with leadership teams in the value streams to ensure the timely delivery.

Roles & Responsibilities

  • Managing the delivery of multiple complex simultaneous development projects from design to delivery
  • Coach and guide the development team on implementation and adoption of new technologies in the market (fit for future technologies) to improve the efficiency of delivery
  • Define strategy and best practices for Digifarm to give an edge in the market.
  • Accountable for managing CAPEX and OPEX budgets for DKL Tech.
  • Work closely with internal teams to achieve seamless delivery
  • Define the enterprise architecture for Digifarm tech
  • Project Pipeline Management End to End
  • Coming up with the Technical Strategy for Digifarm Solution
  • Liaison between Digifarm & 3rd party vendors
  • Leading delivery of solutions and products while working with external partners
  • Managing multi-stakeholder relationships and delivering multi-stakeholder projects 
  • Promote proper release planning, guaranteeing adherence to business needs and priorities and as a consequence, contribute to the reduction of development costs in future.


  • Bachelor’s in Engineering, Computer Science, Information Technology related subject;
  • Minimum 5 years + experience in software development in a busy IT environment.
  • Minimum 2 Years in a leadership role, leading a team of developers, architects, business analysts & Engineers.
  • Experience in Software Engineering methodologies including Agile, Micro-services architecture.
  • Experience in building enterprise grade micro-services-based solutions, automated scaling in and out of services and session management and caching servers
  • Experience in End to End Solutions Delivery
  • Project Management Experience in Solution Delivery
  • Skilled in product development, innovation, solutions architecture, technical and business analysis, project management, product lifecycle, product conceptualization, team management and capacity building
  • Excellent Stakeholder & BRM Skills.
  • Certifications in TOGAF, Scrum Agile, Cisco, AWS are desirable.

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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