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Digital Sales Manager

Job Description

The Digital Sales Manager will be responsible for driving business growth target across the Retail Digital Solutions propositions through identifying growth opportunities and coming up with relevant customer acquisition strategies and plans to achieve set targets. The role holder will respond to market changes with appropriate strategies, influence solutions and product development to respond to market needs.The role holder willGrow number of customers through digital acquisition to increase the unit’s product revenue, volume and market share in target markets.

(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here)

Principle Accountabilities

  1. Accountable for meeting and exceeding digital sales revenue goals for the market and for controlling sales expenses.
  2. Directs sales processes to generate revenues
  3. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  4. Present sales, expenses reports and realistic forecasts to the management team.
  5. Identify emerging markets and market shifts while being fully aware of the new services and competition status.
  6. Deep understanding of markets, customers, and competitors in order to target needs and drive sales.
  7. Liaise with other company functions to ensure achievement of sales objectives.
  8. Investigate lost sales and customer accounts.
  9. Forecast annual, quarterly and monthly sales revenue.
  10. Generate timely sales reports.
  11. Conduct market research, trends, competitors and customer analysis.
  12. Develop and implement new sales initiatives and strategies.
  13. Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
  14. Analyze data to identify sales opportunities.
  15. Develop promotional ideas and material.
  16. Continually track digital media metrics and KPIs to ensure growth.
  17. Conduct continuous research on the latest industry trends and consumer behavior analysis to develop new ideas for the market to generate further revenue.
  18. Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns and budgeting.
  19. Must have knowledge in media advertising, competitive strategies, product marketing and product management.

Minimum Qualifications, Knowledge and Experience

  1. Experience 3-4 years in the same position.
  2. Proven ability to drive the sales process from plan to close
  3. Good IT and CRM Knowledge
  4. Ability to identify and solve client issues successfully.

Key Competencies and Skills

  1. Excellent communication skills both orally and in writing
  2. Ability to prioritize, multitask, lead and delegate
  3. Strong attention to detail and meeting deadlines
  4. Presentation skills
  5. Negotiation skills
  6. Market Knowledge, monitoring, and result tracking
  7. Building Relationships

Digital Business Analyst

Job Description

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The Digital Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online client experience The role holder will focus on creating Business Value, great User Experience and exceptional Product Quality.   

Principle Accountabilities

  1. Work within an Agile team, delivering Digital Products
  2. Analyze, discuss and document new functionalities
  3. Assist the product owner with creating and maintaining a healthy and ordered product backlog
  4. Collaborate with designers and software developers to create the optimal User Experience
  5. Create and document testing scenarios, use cases and support manuals
  6. Run user and regression tests to ensure high product quality
  7. Assist the Product Owner with Stakeholder communication and management
  8. Analyze and monitor the market and the competition
  9. Participate in ideation sessions for new Products or Functionalities
  10. Communicate with other teams and stakeholders to identify, monitor and resolve dependencies
  11. Contribute to the Product community, by sharing knowledge and energy

Minimum Qualifications, Knowledge and Experience

  1. Bachelor’s Degree in Management, Finance, Computer Science, Technology or Engineering
  2. 2 – 5 years of experience as a Business Analyst, Product Owner or Product Manager
  3. Digitally savvy, with a passion for innovative and quality digital products
  4. Experience in Digital Product or Services Development (Mobile or Web)
  5. Experience with Banking or Financial products will be considered a plus
  6. Experience in working as part of Agile teams
  7. Experience and Discipline with Testing/QA

Key Competencies and Skills

  1. Natural team-player
  2. Strong communicator

Team Leader – Telesales

Job Description

The Team Leader – Telesales will be responsible for growing the Telesales portfolio, balance sheet, and effective management of Telesales Agents to manage cost and maximize profitability.

Principle Accountabilities

  1. Drive achievement of the set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
  2. Deposit mobilization
  3. Develop and refine telesales toolkits, client materials and training to reflect the various target proposition
  4. Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the team is constantly engaged and ahead of targets
  5. Cost management and Revenue Generation
  6. Drive cheap deposits to reduce on the cost of funds.
  7. People management
  8. Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
  9. Motivate, Coach and Energize the Telesales staff positively to deliver the best results
  10. Engage the team in constant training to address training needs, implement training road maps to ensure an engaged Team
  11. Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
  12. Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
  13. Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
  14. Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met
  15. Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
  16. Continuous review & appraisal of sales staff performance and immediate corrective action.
  17. Ensure sales staff are motivated for maximum productivity
  18. Cultivate a team culture that enhances support for each other to ensure overall productivity.
  19. Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
  20. Ensure discipline and adherence to staff code of ethics by sales staff.
  21. Ensure planned leave schedule & execution for branch sales staff.
  22. Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
  23. Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
  24. Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
  25. Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

Minimum Qualifications, Knowledge and Experience

  1. Minimum of 3 years’ experience in sales management within the Banking Industry
  2. Demonstrate knowledge of banking operations
  3. Problem solving and analytical skills
  4. Demonstrate integrity and ethical standards
  5. Attentive to details

Key Competencies and Skills

  1. Excellent written and oral communication skills.
  2. Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  3. Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  4. Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
  5. Basic analytical ability with active listening skills.
  6. Good working knowledge of the MS Suite.
  7. Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  8. Ability to maintain confidentiality of sensitive information.
  9. Willingness to adapt to changing business needs and deadlines.

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