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SME Relationship Consultant – Nairobi, Mombasa, Nakuru, Kisumu and Eldoret
Job Scope:
Reporting to the Business Development Manager, Individuals will be responsible for developing and maintaining strong relationships with our clients. He/she will be trusted advisor, helping them navigate financial challenges, access our products, and capitalize on sales growth.
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with clients.
- Identify and pursue opportunities to expand client base and contribute to overall growth of sales portfolio.
- Attend and respond to client’s queries, statement requests, settlement quotes and refund requests.
- Enhancing organisation reputation by maintaining professional and high standards of internal and external customer service.
Qualifications:
- Diploma in Business related field
- Proven successful 2+ years’ experience in microfinance, or financial institutions in a similar role.
- Strong financial analysis skills and the ability to assess credit risk.
- Excellent interpersonal and communication skills.
- Client-focused
- Communicating and reinforcing the company’s lending policies.
Company Benefits
Competitive pay package & Medical Cover
Sales Unit Manager – Embu, Isiolo and Nakuru
LOCATION: EMBU, ISIOLO AND NAKURU
Job Scope:
Reporting to the Head of Payroll business, the job holder will ensure growth of customer numbers, retention, and maximum returns to the company by ensuring good customer service is rendered to the customers through timely loan processing and payments. Growth of Asset and quality Retail loan book in the branch through effective management of the Sales Agents. Ensure seamless procedures in Recruitment, Training and Performance management by ensuring optimal productivity of Sales Teams. Ensure optimal performance of the assigned Rural branches on loan sales, recruitment of new agents, retention, and retention of customers.
Key Responsibilities:
- Growth of productive sales agents in line with the institution’s Strategy
- Growth of the Loan book through quality disbursements.
- Coordinating recruitment and training for Team leaders while ensuring optimal numbers for the branch. Ensure retention of the sales agents.
- Support in managing Sales Team productivity and performance monitoring in line with the company objective.
- Support Retail credit processes for TAT assurance for enhanced Customer experience and compliance to the institution’s lending policies.
- Sign up new private and government sector MOUs for loan processing within the assigned area of operations.
- Ensure growth of new customers, retention, and penetration within the existing MOUs.
- Communicating and reinforcing the company’s lending policies.
Qualifications:
- Degree or Diploma in Business related field
- Proven successful 2+ years’ experience in microfinance, or financial institutions in a similar role.
- Good analytical skills especially using the business analysis tools
- A person of high integrity and professional decorum. Keen on timely achievement targets and
- Excellent interpersonal and communication skills.
- Client-focused
Company Benefits
Competitive pay package & Medical Cover
Business Development Manager – Kisumu
Job Scope:
Reporting to the Head of SME, The Business Development Manager will play a pivotal role in driving growth and success in the branch. He / She will be responsible for identifying new business opportunities, building a successful sales team, building, and nurturing relationships with clients, and developing strategies to expand our market presence.
Key Responsibilities:
- Identify and research potential business opportunities and market trends.
- Develop and implement effective business development strategies for the branch.
- Build and maintain strong relationships with clients, partners, and stakeholders.
- Conduct market analysis and competitor research
- Negotiate and close deals to meet and exceed sales targets.
- Collaborate with cross-functional teams to ensure successful delivery
- Provide regular reports and updates to senior management
Qualifications
- Bachelor’s degree in business-related field
- Proven history of success in a similar role, with 3+ years of working experience in a financial institution.
- Strong understanding of the microfinance industry and market dynamics.
- Excellent communication and presentation skills.
- Strong negotiation and problem-solving abilities
- Ability to work independently and as part of a team.
- Initiative-taking and results-driven.
- Willingness to travel as needed.
Company Benefits:
- Competitive pay package & Medical Cover
Method of Application
Interested applicants should send their application letters, attach their CV, education & professional certificates to: hrk@izwekenya.com using the position as subject of email (indicate preferred location).
Due to the urgent need to fill the positions, applications will be reviewed on a rolling basis.
IZWE is an equal opportunity employer and does not solicit any fees for employment or internship opportunities.