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Software Delivery and Operations Lead

Job Description

This role is within the application development and support section of the ICT organisation but specifically focusing on software applications design, development, build, release, deployment, configuration and operations support activities to digital platforms in production.

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1. JOB SUMMARY

This role is within the application development and support section of the ICT organisation but specifically focusing on software applications design, development, build, release, deployment, configuration and operations support activities to digital platforms in production.

2. KEY TASKS AND RESPONSIBILITIES

Deployment and Release management

  • Leads deployment and release planning for solutions in the delivery pipeline.
  • Builds automated deployments using configuration management technology
  • Deploys new modules, upgrades and fixes to the production environment.
  • verifies the functionality of components and services and ensures deployment meets customer and business expectations.
  • Testing and quality assurance of release candidate software
  • Manages entire software release process, updating documentation and assembling release notes
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Digital Applications Support

  • Managing support ecosystem of digital applications, including close engagement with business and vendors to guarantee post-release application stability.
  • Plans and performs ongoing routine application maintenance tasks.
  • Assists in establishing requirements, methods and procedures for routine maintenance.
  • Monitors digital applications for platform security and health using automated toolsets.

Design, Development and Testing

  • Design and development of solutions to fix bugs and new feature requests for digital applications.
  • Perform automated and manual testing of applications

Digital Infrastructure administration

  • Design, setup, and maintain core infrastructures that run the business’s online platforms.
  • Design and build automation frameworks for testing, deployment, management, and monitoring of digital business services and platform
  • Maintain the business’s configuration and deployment tools on Microsoft Azure and AWS
  • Producing documentation for digital infrastructure and automated processes.

DevOps Engineering Thought Leadership

  • Leverage your DevOps skills and knowledge combined with research to bring to the fore innovative DevOps practices
  • Scale DevOps practice to the rest of IT delivery practices using automated tools, processes and people.
  • Demonstrate practical improvements in software delivery in terms of developer productivity, speed and quality through the use of DevOps

3. SKILLS AND COMPETENCIES

Qualifications

  • Bachelor’s degree in software engineering, computer science or equivalent.
  • 5+ years of strong and demonstrated experience in development of web and mobile solutions is desired. Desired languages – PHP, Python,Java, CSS, HTML 5, JavaScript (JS), JQuery and JS frameworks such as Node.js, React.js or Vue.js.
  • Experience working with relational databases (MS SQL Server, MySQL, PostgreSQL) and non-relation databases
  • 1+ years of strong and demonstrated experience in design and implementation of continuous integration and continuous delivery pipelines
  • Knowledge and demonstrated experience with either Azure cloud or AWS
  • Experience in microservice architecture patterns and deployment of such solutions to cloud.
  • Proficiency in version control, specifically in Git and Git workflows
  • Experience with software test automation tools such as selenium will be an added advantage.
  • 2+ years of strong and demonstrated experience in solution architecture design for web and mobile based solutions.

Skills and Competences

  • Team results. Sets clear and challenging objectives, inspiring and encouraging high performance in their teams and individuals. Reviews progress achieved regularly, publicly and privately recognizing achievement by others Able to strike balance between all stakeholders: e.g. ICT, technology vendors and business needs
  • Innovation. Thinks of and/or encourages new ideas, and is keen to experiment and see ideas implemented. Demonstrate intellectual curiosity and a willingness to contribute to the organization’s knowledge base and team development. Familiarity with technology innovation cycle
  • Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams and resources; set direction and approach; resolve conflict; execute with limited information and ambiguity
  • Tech savvy – Keen interest in technology trends and development and ability to integrate these technologies to business needs and objectives. In addition, must have the ability to tap knowledge from various potential service providers for the benefit of the business.
  • Analytical business understanding – Excellent business analysis and communication & presentation skills, both written and verbal
  • Problem Solving – Anticipates, identifies and defines problems. Seeks root causes and implements practical and timely solutions.
  • Programming – Competence and specific interest in key programming languages for mobile and internet applications. This includes solid understanding of API development and management, software versioning and automated testing.
  • Design tool Knowledge – ability to use multiple tools for design
  • Documentation – experience in writing technical and user documentation.

Skills

EducationBachelor of Computer Science (BCoSc) (Required), Bachelor of Software Engineering (BSE) (Required)

Closing Date18 November 2021

Business Development Officer

Job DescriptionTo oversee all business development activities, achievement of set business targets, promote growth while ensuring amicable mutually beneficial business relationship with our clients/ intermediaries.

KEY TASKS AND RESPONSIBILITIES

  • Implement the business development plan 
  • Prepare quotations, and authorize within specified limits
  • Follow up on quotations to close business and to get feedback
  • Facilitate product presentations
  • Prepare BD activity reports
  • Assist in development and implementation of new products
  • Daily servicing of clients to nurture the relationship between the company and our customers
  • Ensure premium collections for business closed
  • Solicit for quotation requests, facilitate the quotation process to increase the conversion rate
  • Establish and cultivate relationships with intermediaries and clients.
  • Use and update CRM and Pipeline tool on a daily basis with activities undertaken by self or as advised by the Sales manager
  • Represent UAP in business development meetings with prospective clients.
  • Attend to arising customer service issues in Health business
  • Assist in selection and recruitment of agents
  • Collect market intelligence

SKILLS AND COMPETENCIES

  • Presentation skills.
  • strong analytical skills
  • Working knowledge of Ms office.
  • Strong verbal and written communication skills
  • Passionate and results driven.
  • Able to work with minimum supervision.

QUALIFICATIONS, KNOWLWEDGE & EXPERIENCE

  • Bachelor’s degree.
  • Progress towards ACII or equivalent
  • Minimum of 1 year in Business Development preferably in the Insurance Industry

Skills

Education

Closing Date17 November 2021

Underwriter

Job DescriptionThe incumbent will assess, review/price and determine risk acceptance for risks presented within the set standards of service in a manner to ensure quality retention of risks and timely service.

KEY TASKS AND RESPONSIBILITIES

  • Preparation and dispatch of renewal terms/notices to ensure maximum retention
  • Renewal follow up with weekly update reports on performance and progress
  • Updating of the renewal tracker daily
  • Sharing SMS renewal reminders prelist with call center for action.
  • Preparation of monthly renewal reports.
  • Ensuring compliance with company credit policy and payment plan.
  • Ensure premium collection with weekly reports on outstanding premium.
  • Follow up with Credit control to issue cancellation notices and cancel policies with outstanding premiums.
  • Maintain effective business relationships/engagements/entertainment to ensure effective delivery of service and maximum business retention.
  • Assessment, management, and rating of risks to ensure acceptance and retention of quality business.
  • Responding to customer queries and complaints in a timely manner
  • Training and mentoring underwriting assistants to ensure motivation
  • Issuance of policy documents within 14 days from receipt of full documentation
  • Issuance of policy endorsements within 14 days from receipt of documentation
  • Dispatch of renewal notices 6 weeks prior to the policy renewal date.
  • Ensuring adherence to underwriting processes and guidelines
  • Evaluation of accounts performance to maintain a loss ratio of portfolio at 50%
  • Follow up with Credit control to issue cancellation notices and cancel policies with outstanding premiums.

SKILLS AND COMPETENCIES

  • Analytical, Negotiation, Risk Assessment
  • Marketing and customer relations
  • Teamwork, Presentation, Good communication
  • Business etiquette and professionalism
  • Reporting

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

  • Business Degree with preference in Insurance/Actuarial science
  • Progress towards AIIK/ACII qualifications
  • 3 years’ experience preferably in the Insurance Industry

Skills

Education

Closing Date17 November 2021

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