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Project Management Jobs, Release and Quality Management, Wipro Jobs,
Release and Quality Gate Manager
Adherence of Mobile Money projects to agreed project quality gate criteria and processes
Improvement of project quality gates based on lessons learnt
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Release management of patches for Mobile Money, associated services and infrastructure
Proactive managment of the testing and deployment of patches
Coordination with transition managers and the operational acceptance testing (OAT) team to maintain the forward schedule for OAT n tMaintain the business configuration management process
Maintain the Sharepoint repository of project and patch documentation
Support with management of ad hoc patching related activities
Strong Project Management, stakeholder and vendor management.
Project quality assurance.
Demand & release management Software test management.
Subject matter knowledge of mobile payments applications and infrastructure delivery.
Off-shore service delivery experience and use of remote working communication tools.
Application Operations Manager /Project Manager
As part of the MPesa Support Function, ensure the delivery of assigned MPesa services to end-customers and/or Local Market Business Teams. Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services. Work with all the internal and external partners in the support chain to ensure agreed service levels and adherence to the agreed support processes. Join the out-of-hours on-call rota of the support team.
Key performance indicators:·
Manage incident resolution time within SLA target·
Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery·
Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of service owner·
Responsible for managing incidents, including implementation of workarounds and changes, and for executing service requests, including on call duties.·
Identify and implement best practice and process improvements with 3rd parties delivering application operation services.·
Responible for the communication of major incident and ensure the delivery of report to senio stakeholders
- Profound knowledge in the area of IT delivery projects from application operations point of view
- 5 years of experience in managed operations of large scale IT applications and services in multi-national environment
- >5 years of experience in managing 3rd parties and solution vendors to ensure services are delivered according to agreed SLA
- Strong knowledge of operations management of high complex IT/financial services
- Deep understanding of operational procedures and process standards (e.g. ITIL) and the ability to apply and evaluate them for continuous improvements in the service operations area.