Job Opportunities at Hotpoint Appliances LTD

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Customer Experience Associate

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Reports to: Assistant Branch Manager

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Job Purpose:

Responsible for optimizing the customers service delivery by providing customers with exceptional experiences.

 Job Responsibility and Accountability

  • Ensure personal presence on the floor and aid customers in locating merchandise.
  • Take customers through all products and provide maximum information.
  • Recommend on the merchandise to be delivered from warehouse when merchandise is not on the floor.
  • Close the sale at minimum set discount and peruse through the sales/delivery notes.
  • Provide customer feedback as stipulated in the SOP.
  • Ensure their respective department is fully stocked and arranged as per the SOP.
  • Ensure no stock out unless same has been raised with the manager.
  • Ensure dusting of the appliances is done twice a day.
  • Ensure all products are priced & have their requisite specifications.
  • Accountability of daily stock take with zero variances with no damage.
  • Maintain daily cash float as per the SOP, issue requisite receipts, customer refunds on authorization of the supervisor.                          
  • Accountability for cash, cheques, credit card and vouchers daily summary.            
  • Provide requisite Daily Cashier Summary to account for days transactions.
  • Ensure filling of daily documents produced.                 
  • Prepare daily banking slips for cheques collected during the day and separate deposit slips for those on account.

Qualification

  • A minimum of Certification in Sales, Marketing / Customer care / cash account or equivalent.
  • Sales, cashiering training or exposure in a similar role in retail environment will be an added advantage.
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Experience

  • At least 1 year experience in a sales / cashiering environment preferably in retail.
  • Must be friendly with a pleasant and engaging personality.
  • Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
  • Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
  • Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
  • Should be well-organized and detailed-oriented.
  • Should have basic knowledge of inventory management.
  • Should be of a smart appearance and articulate.
  • Should be able to work under pressure.

 Key Skills:

  • Good selling skills.
  • Good negotiation and influencing skills.
  • Good interpersonal skills.
  • Teamwork and Collaboration.

Retail Sales and Admin Supervisor

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Reports to: Assistant Branch Manager

Job Purpose

Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)

To offer administrative support in the showroom on areas of cash operations, billing etc receiving of goods, customer communication, preparation of quotation etc.

Job Responsibility and Accountability

  • Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
  • Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
  • Ensure Showroom is fully stocked with required stocks.
  • Ensure that all POP’s are in place and pricing completed.
  • Follow up that customers are promptly attended to on arrival in the showroom.
  • Assist Sales Persons in closing the sale.
  • Carry out product discounting in conjunction with Orion guidelines.
  • Handle all customer care calls and respond to queries on email.
  • To take charge of completed admin process.
  • Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
  • Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
  • Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
  • Any other duties assigned by the Manager as and when required.

Qualification

  1.  A Minimum qualification of a Diploma in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

  • At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground.
  • Excellent personal presentation and telephone etiquette.
  • Speaks and writes excellent English.
  • Proficient in relevant computer applications.

Key Skills:

  • Excellent people /customer service skills.
  • Excellent Report writing skills.
  • Excellent interpersonal skills.
  • Excellent communication skills both verbal and written.
  • Good problem analysis and solving skills.
  • Good listening skills.
  • Computer skills.
  • Good organizational skills.

Application Criteria:

Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before

13th September 2022. Only shortlisted candidates will be contacted. Thank you

Sales Attendant

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Job Purpose

Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

 Job Responsibility and Accountability

  • Ensure personal presence on the floor and aid customers in locating merchandise.
  • Take customers through all products and provide maximum information.
  • Recommend on the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
  • Capture client details on the e-warranty forms.
  • Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
  • Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
  • Provide customer feedback on completion of the sale.
  • Share information to customers on the offers available.
  • Inform the customers about purchasing incentives.
  • Responsible for helping build up a business by identifying new business prospects and selling products to them.
  • Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
  • Coordination with the delivery team and ensure that products are delivered in a timely manner.
  • Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
  • Replenish stock from stores or go down when it reaches the reorder level.
  • Supervise and ensure that merchandize is dust free.
  • To ensure the price tags & feature cards in the appropriate product.
  • Ensuring daily stock checks carried out for the impulse product category assigned.
  • Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
  • Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
  • Ensure all stocks under your custody is balanced monthly.

Qualification

  • A minimum of Certificate in Sales, Marketing, Customer care or equivalent.
  • Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience

  • At least 1 year experience in a sales environment preferably in retail.
  • Must be friendly with a pleasant and engaging personality.
  • Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
  • Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
  • Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
  • Should be well-organized and detailed-oriented.
  • Should have basic knowledge of inventory management.
  • Should be of a smart appearance and articulate.
  • Should be able to work under pressure.

Key Skills:

  • Good selling skills.
  • Good negotiation and influencing skills.
  • Good interpersonal skills.
  • Teamwork and Collaboration.

Application Criteria:

Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 13th September 2022. Only shortlisted candidates will be contacted. Thank you

Customer Care/ Sales Supervisor

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Job Title: Customer Care /Sales Supervisor

Reports to: Sales Manager/Administrative Manager

Department: Retail

Location: Mombasa

Job Purpose

  • To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
  • Ensure presence on the shop floor and manage the sales staff.

Job Responsibility and Accountability

  • Manage and resolve problems by clarifying issues, exploring answers & alternative solutions, implementing solutions and escalating unresolved problems.
  • Answer all retail related phone calls and direct them to concerned individuals for action.
  • Ensure sales staff are completing feedback forms; Customer Feedback at SCR is updated on the Report and analyzed and full information especially for negative comments is collected from the same Staff.
  • Ensure monthly customer report is sent to management for analysis and further input/action.
  • Maintain a retail customer database and update customer information on the system.
  • Maintain a customer complaint register and ensure all details are correctly captured and reported.
  • Ensure customers are called daily when delivery has been done, obtain feedback information; update the report and also action the negative feedback where required, send monthly reports to management for analysis and further input/action.
  • Carry out customer call survey and document in the system (Salesforce and Orion).
  • Responsible for Showroom display management, ensure full display of stock items; pop in place; price tags in place and enough stocks available in accordance to procedure for direct sales and stock management.
  • Provide customers with our product information.
  • Document all call information according to HAL standard operating procedures and generate reports.
  • Repairs – Ensure 3rd Party suppliers repairs for customers is processed in accordance to procedures, records are updated and clients are notified.
  • Process all customer orders on behalf of sales staff.
  • Manage the Customer Care Email address and respond to all queries.
  • Send quotations to customers and follow up on the same.
  • Act as a reliever for the Cashier whilst absent or on leave.
  • Assist clients in the showroom and ensure sales are achieved as per target.
  • Ensure Sales staff and Helpers management and discipline is maintained at all times.
  • Assist the Transport Co-coordinator to order stocks from the warehouse as per the daily requirement for deliveries and displays.
  • Assist the Transport Co-coordinator with the correspondence on emails and also contacting clients updating them on their deliveries and most importantly contacting them if they are being delayed.
  • Receipt all the money received from invoices.
  • Print out all invoices.

Qualification

A Minimum qualification of a Diploma in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

  • At least 2 years’ experience in sales or marketing, customer care representative from a service industry back ground.
  • Excellent personal presentation and telephone etiquette.
  • Speaks and writes excellent English.
  • Proficient in relevant computer applications.

Key Skills:

  • Excellent people /customer service skills.
  • Excellent Report writing skills.
  • Excellent interpersonal skills.
  • Excellent communication skills both verbal and written.
  • Good problem analysis and solving skills.
  • Good listening skills.
  • Computer skills.
  • Good organizational skills.

Customer Service Supervisor

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Job Purpose:

To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.

Ensure presence on the shop floor and manage the sales staff.

 Job Responsibility and Accountability:

  • Manage and resolve problems by clarifying issues, exploring answers & alternative solutions, implementing solutions and escalating unresolved problems.
  • Answer all retail related phone calls and direct them to concerned individuals for action.
  • Ensure sales staff are completing feedback forms; Customer Feedback at SCR is updated on the Report and analyzed and full information especially for negative comments is collected from the same Staff.  
  • Ensure monthly customer report is sent to management for analysis and further input/action.
  • Maintain a retail customer database and update customer information on the system.
  • Maintain a customer complaint register and ensure all details are correctly captured and reported.
  • Ensure customers are called daily when delivery has been done, obtain feedback information; update the report and also action the negative feedback where required, send monthly reports to management for analysis and further input/action.
  • Carry out customer call survey and document in the system (Salesforce and Orion).
  • Responsible for Showroom display management, ensure full display of stock items; pop in place; price tags in place and enough stocks available in accordance to procedure for direct sales and stock management.
  • Provide customers with our product information.
  • Document all call information according to HAL standard operating procedures and generate reports.
  • Repairs – Ensure 3rd Party suppliers repairs for customers is processed in accordance to procedures, records are updated and clients are notified.
  • Process all customer orders on behalf of sales staff.
  • Manage the Customer Care Email address and respond to all queries.
  • Send quotations to customers and follow up on the same.
  • Act as a reliever for the Cashier whilst absent or on leave.
  • Assist clients in the showroom and ensure sales are achieved as per target.
  • Ensure Sales staff and Helpers management and discipline is maintained at all times.

Qualification

  • A Minimum qualification of a Diploma in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

  • At least 2 years’ experience in sales or marketing, customer care representative from a service industry back ground.
  • Excellent personal presentation and telephone etiquette.
  • Speaks and writes excellent English.
  • Proficient in relevant computer applications.

 Key Skills:

  • Excellent people /customer service skills.
  • Excellent Report writing skills.
  • Excellent interpersonal skills.
  • Excellent communication skills both verbal and written.
  • Good problem analysis and solving skills.
  • Good listening skills.
  • Computer skills.
  • Good organizational skills.

Method of Application

Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

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