Job Opportunity at Ericsson

Customer Project Management jobs,Electrical Engineering jobs, Computer Engineering jobs,

Customer Operations Manager

What you will do

  • Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
  • Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
  • Handle customer and Internal Engagement
  • Develop and maintain customer relations to improve customer confidence and further develop the business
  • Share knowledge and success factors with other areas and functions
  • Handle portfolio finances and initiate actions when not meeting financial performance expectations

You will bring!

  • Education: Minimum of bachelor’s degree in electrical or computer engineer
  • Min 8 years or more solid experience in Customer Project Management or relevant line management role.
  • Domain experience: Networks area of expertise – e.g.: Radio, OSS, IP, CORE, etc.
  • Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
  • The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
  • Financial acumen
  • Business understanding
  • Financial analysis skills
  • Customer and Market insight
  • Negotiation 
  • Project management 
  • Knowledge sharing & collaboration
  • Proficiency in the English Language

You should also have

  • Entrepreneurial & commercial thinking
  • Persuading & influencing
  • Analysing
  • Leading & supervising
  • Relating & Networking
  • Delivering results & meeting customer expectations


UN Jobs Salary Scale | United Nations Salary Range

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