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Job Opportunity at OXFAM Kenya
One person in three in the world lives in poverty. Oxfam is determined to change that world by mobilizing the power of people against poverty.
Around the world, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives and help rebuild livelihoods when crisis strikes. And we campaign so that the voices of the poor influence the local and global decisions that affect them. In all we do, Oxfam works with partner organizations and alongside vulnerable women and men to end the injustices that cause poverty.
Oxfam is an international confederation of 20 organizations networked together in more than 90 countries, as part of a global movement for change, to build a future free from the injustice of poverty. The Oxfam International Secretariat is currently headquartered in Nairobi, with offices in Oxford, Washington DC, New York, Brussels, Geneva, and a liaison office with the Africa Union in Addis Ababa.
OIS Service Operations Lead for Microsoft Stack
- Closing date: 12th October 2018
- Interviews: Date to be confirmed (between 22nd and 26th October)
- Location: Nairobi, Kenya Candidates must have and be able to retain the legal right to work in Kenya
- Contract: 4 years fixed-term contract
- Hours: Full Time (40h per week)
- Salary: In line with Oxfam Values & based on national salary benchmarks
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This post will be part of the OI Secretariat Office of the CIO, Service Delivery team.
Oxfam International is looking for a brilliant Service Operations Lead with strong support, operations and maintenance of IT systems and infrastructure skills to lead OIS Service Desk team and coordinate business as usual activities falling within the team’s remit. As a part of the Service Delivery team, we are seeking someone who is passionate about service delivery performance that is monitored, reported and meets defined Service Level Objectives.
The successful applicant will have significant demonstrable IT experience at an operations role. You will have 2 years of (tier 3) administration experience in an enterprise IT environment, having performed operational and break/fix activity. You will have proven experience working with and administering Case Management Systems such as ServiceNow. You will also have proven experience working in virtual team and supporting end users and key stakeholders remotely.
You will need to have a minimum of 2 years administering a Microsoft Windows and Active Directory-based enterprise environment and proven experience administering a Microsoft Office 365 suite of applications and solutions, and how they interoperate, integrate, and complement each other. You will also need to be a great problem solver using design thinking to develop solutions collaboratively yet decisively.
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Fluency in English required and competence in French and/or Spanish is desirable.
Method of Application
Interested and qualified? Go to Oxfam career website on recruitment.oxfam.org to apply
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