Job Vacancies at Co-Op Consultancy & Bancassurance Intermediary Limited (CCBI) – Co-operative Bank of Kenya

Relationship Management Jobs, Chief Executive Jobs, Operations Managememt Jobs,

Member Relationship Manager

Duties & responsibilities

Reporting to Operations Manager, the role holder shall be responsible for growing the Association membership and partners and maintaining excellent member relations. Specific duties shall include;

• Onboarding of new members into the Association in line with the set targets within the region assigned;
• Maintain an up-to-date and accurate register of the Association Membership for the regions assigned;
• Ensuring all registered members pay their subscriptions promptly when due and in accordance with the Associations procedures;
• Organize membership recruitment drives for the region assigned;
• Ensure seamless coordination with the head office and regional leadership;
• Market KPSA exams to all schools in the region assigned;
• Organize the Association programs and activities in regions assigned in consultation with the local KPSA officials and head office;
• Develop annual regional budgets for review and approval by the management;
• Ensure all regional activities and programs are within the approved budgets;
• Mobilize members and stakeholders to attend to functions organized by the Associations in the region assigned;
• Cross-sell/market the Association value-added products and services in the region assigned;
• Lead the effort in ensuring that the Association has a strong and good public image;
• Ensure prompt resolution of all member issues and advise appropriately;
• Gather/ collect and analyze vital member data to acquire in-depth knowledge for advisory purposes to the management; and
• Any other lawful duties as may be assigned from time to time.

Qualifications:

Appointment to the position shall be made from persons who: 

• A Bachelor’s degree in business related field or its equivalent from a recognized university
• 5 years of relevant experience in client relationship management
• Professional qualification in marketing will be an added advantage
• Good knowledge of the education sector in Kenya

Key attributes/skills

• Excellent planning and organizational skills
• Excellent communication skills- strong written & oral skills
• Negotiation and selling skills
• Excellent interpersonal and networking skills
• Business driver and customer driven
• Proficient in Microsoft office suite

Chief Executive Officer

Duties & responsibilities

Reporting to the board of directors, the Chief Executive Officer shall be responsible for the day-to-day running of the Association’s operations. Specific duties shall include;

• Co-ordinate the Association’s activities to ensure optimum and efficient utilization of assets and resources;
• Oversee strategic growth of the Association through aggressive mobilization and onboarding of membership across the country;
• Keep updated and complete the membership register of the Association;
• Develop and sustain positive and proactive relationships with key education and industry stakeholders across the country;
• Develop, review and oversee the implementation and adherence to the Association’s policies, procedures, internal systems, structures, standards, and controls to improve the quality of service;
• Management and coordination of the daily affairs, programs, and activities of the association in a competent manner;
• Development and supervision of all members of staff in the head office and various regions;
• Setting up a performance management system and evaluation of staff performance;
• Develop a realistic Association’s annual budget for approval by the national executive committee and operate within the budget;
• Implementation of the Association’s Strategic plan and business plans;
• Attend all national executive committee meetings as secretary and in an advisory capacity; 
• Represent the association in forums, business transactions, and any other transaction authorized by the national executive committee;
• Ensure compliance with all laws, regulations, and statutory requirements by regulatory bodies;
• Keeping abreast of industry developments and updating the National executive committee members on a timely basis;
• Timely preparation and presentation of various progress and management reports to the national executive committee;
• Any other lawful duty that may be assigned by the national executive committee from time to time;

Key attributes/skills

• In-depth understanding of the education sector in Kenya
• Strategic thinker and results-oriented.
• Proven leadership and administrative capacity
• Judgment and decision-making ability
• Excellent communication and presentation skills
• An eloquent speaker and good presentation skills
• High financial management capability 

Qualifications

The candidate should have:

• Master’s degree in business related field or its equivalent from a recognized university
• CPS (K) or its equivalent
• 5 years of practical experience in a vibrant industry association of which 3 years must be in a management position
• Work experience in the education sector will be an added advantage
• Qualification/relevant experience in the education services sector and/ or membership to a recognized professional body advantage will be an added advantage
• Proficient in Microsoft office suite

Operations Manager

Duties & responsibilities

Reporting to the Chief Executive Officer, the role holder shall be responsible for overseeing the operations function of the Association. Specific duties shall include;

• Contribute to the development and implementation of strategic plans and decisions of the national executive committee;
• Oversee the overall quality service delivery by the Association to its members, partners, and stakeholders;
• Ensure smooth and effective member onboarding;
• Plan, Organise and coordinate the Association programs and activities in the country;
• Provide management direction to regional staff and representatives across the country;
• Ensure compliance and adherence to the Association’s policies, procedures, internal systems, structures, standards, and controls to improve the quality of service;
• Enforce operational risk requirements including audit reports recommendations;
• Always keep an up-to-date and accurate membership register;
• Ensure timely invoicing and annual subscription by members;
• Review and approve payments as per approved policies, procedures, and set standards;
• Ensure optimal resource allocation/utilization in the Association activities and programs;
• Ensure compliance with all laws, regulations, and statutory requirements by regulatory bodies;
• Develop and sustain positive and proactive relationships with key education and industry stakeholders across the country;
• Always manage and maintain an accurate register of the Association’s assets;
• General office administration e.g. cleanliness, security, environment, etc;  
• Any other lawful duties as may be assigned from time to time.

Qualifications:

Appointment to the position shall be made from persons who: 

• A Bachelor’s degree in Business related field or its equivalent from a recognized university
• CPA (K) or its equivalent
• 5 years of practical experience in a vibrant industry association in a management position
• Membership in a recognized professional body advantage will be an added advantage
• Proficient in Microsoft office suite

Key attributes/skills

• Excellent communication skills- strong written & oral skills
• Good analytical and problem-solving skills;
• High level of independence and integrity;
• Negotiation and coordination skills
• Ability to coordinate the efforts of a large team of diverse creative employees
• Excellent interpersonal and networking skills
• Proficient in Microsoft office suite

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