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Relationship Management Jobs, Chief Executive Jobs, Operations Managememt Jobs,

Member Relationship Manager

Duties & responsibilities

Reporting to Operations Manager, the role holder shall be responsible for growing the Association membership and partners and maintaining excellent member relations. Specific duties shall include;

  • Onboarding of new members into the Association in line with the set targets within the region assigned;
  • Maintain an up-to-date and accurate register of the Association Membership for the regions assigned;
  • Ensuring all registered members pay their subscriptions promptly when due and in accordance with the Associations procedures;
  • Organize membership recruitment drives for the region assigned;
  • Ensure seamless coordination with the head office and regional leadership;
  • Market KPSA exams to all schools in the region assigned;
  • Organize the Association programs and activities in regions assigned in consultation with the local KPSA officials and head office;
  • Develop annual regional budgets for review and approval by the management;
  • Ensure all regional activities and programs are within the approved budgets;
  • Mobilize members and stakeholders to attend to functions organized by the Associations in the region assigned;
  • Cross-sell/market the Association value-added products and services in the region assigned;
  • Lead the effort in ensuring that the Association has a strong and good public image;
  • Ensure prompt resolution of all member issues and advise appropriately;
  • Gather/ collect and analyze vital member data to acquire in-depth knowledge for advisory purposes to the management; and
  • Any other lawful duties as may be assigned from time to time.

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Qualifications:

Appointment to the position shall be made from persons who: 

  • A Bachelor’s degree in business related field or its equivalent from a recognized university
  • 5 years of relevant experience in client relationship management
  • Professional qualification in marketing will be an added advantage
  • Good knowledge of the education sector in Kenya

Key attributes/skills

  • Excellent planning and organizational skills
  • Excellent communication skills- strong written & oral skills
  • Negotiation and selling skills
  • Excellent interpersonal and networking skills
  • Business driver and customer driven
  • Proficient in Microsoft office suite

Chief Executive Officer

Duties & responsibilities

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Reporting to the board of directors, the Chief Executive Officer shall be responsible for the day-to-day running of the Association’s operations. Specific duties shall include;

  • Co-ordinate the Association’s activities to ensure optimum and efficient utilization of assets and resources;
  • Oversee strategic growth of the Association through aggressive mobilization and onboarding of membership across the country;
  • Keep updated and complete the membership register of the Association;
  • Develop and sustain positive and proactive relationships with key education and industry stakeholders across the country;
  • Develop, review and oversee the implementation and adherence to the Association’s policies, procedures, internal systems, structures, standards, and controls to improve the quality of service;
  • Management and coordination of the daily affairs, programs, and activities of the association in a competent manner;
  • Development and supervision of all members of staff in the head office and various regions;
  • Setting up a performance management system and evaluation of staff performance;
  • Develop a realistic Association’s annual budget for approval by the national executive committee and operate within the budget;
  • Implementation of the Association’s Strategic plan and business plans;
  • Attend all national executive committee meetings as secretary and in an advisory capacity; 
  • Represent the association in forums, business transactions, and any other transaction authorized by the national executive committee;
  • Ensure compliance with all laws, regulations, and statutory requirements by regulatory bodies;
  • Keeping abreast of industry developments and updating the National executive committee members on a timely basis;
  • Timely preparation and presentation of various progress and management reports to the national executive committee;
  • Any other lawful duty that may be assigned by the national executive committee from time to time;

Key attributes/skills

  • In-depth understanding of the education sector in Kenya
  • Strategic thinker and results-oriented.
  • Proven leadership and administrative capacity
  • Judgment and decision-making ability
  • Excellent communication and presentation skills
  • An eloquent speaker and good presentation skills
  • High financial management capability 

Qualifications

The candidate should have:

  • Master’s degree in business related field or its equivalent from a recognized university
  • CPS (K) or its equivalent
  • 5 years of practical experience in a vibrant industry association of which 3 years must be in a management position
  • Work experience in the education sector will be an added advantage
  • Qualification/relevant experience in the education services sector and/ or membership to a recognized professional body advantage will be an added advantage
  • Proficient in Microsoft office suite

Operations Manager

Duties & responsibilities

Reporting to the Chief Executive Officer, the role holder shall be responsible for overseeing the operations function of the Association. Specific duties shall include;

  • Contribute to the development and implementation of strategic plans and decisions of the national executive committee;
  • Oversee the overall quality service delivery by the Association to its members, partners, and stakeholders;
  • Ensure smooth and effective member onboarding;
  • Plan, Organise and coordinate the Association programs and activities in the country;
  • Provide management direction to regional staff and representatives across the country;
  • Ensure compliance and adherence to the Association’s policies, procedures, internal systems, structures, standards, and controls to improve the quality of service;
  • Enforce operational risk requirements including audit reports recommendations;
  • Always keep an up-to-date and accurate membership register;
  • Ensure timely invoicing and annual subscription by members;
  • Review and approve payments as per approved policies, procedures, and set standards;
  • Ensure optimal resource allocation/utilization in the Association activities and programs;
  • Ensure compliance with all laws, regulations, and statutory requirements by regulatory bodies;
  • Develop and sustain positive and proactive relationships with key education and industry stakeholders across the country;
  • Always manage and maintain an accurate register of the Association’s assets;
  • General office administration e.g. cleanliness, security, environment, etc;  
  • Any other lawful duties as may be assigned from time to time.

Qualifications:

Appointment to the position shall be made from persons who: 

  • A Bachelor’s degree in Business related field or its equivalent from a recognized university
  • CPA (K) or its equivalent
  • 5 years of practical experience in a vibrant industry association in a management position
  • Membership in a recognized professional body advantage will be an added advantage
  • Proficient in Microsoft office suite

Key attributes/skills

  • Excellent communication skills- strong written & oral skills
  • Good analytical and problem-solving skills;
  • High level of independence and integrity;
  • Negotiation and coordination skills
  • Ability to coordinate the efforts of a large team of diverse creative employees
  • Excellent interpersonal and networking skills
  • Proficient in Microsoft office suite

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