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Operations Jobs, Business Related Jobs, Bank Jobs, Sales Jobs,

Branch Operations (Nairobi)

Key Responsibilities

  • Ensure the Smooth Running of Branch Operation according to the Bank Procedures and under the Central Bank Guidelines.
  • To have Customer Satisfaction by providing top quality services to the Valued customer.
  • To ensure NO financial losses occur due to process breakdown/process failure.
  • To build controls in order to eliminate the chances of process failure/breakdown and to eliminate chances of internal fraud.
  • Preparation of Instant Debit Card and Cheque book.
  • Forward Clearing cheques to Centralized Operations
  • Perform Scanning activity and forward various documents to Centralized Operations.
  • Assist the internal/external auditors in their review of the unit.
  • Daily check of Head Teller & vault cash and ensure no cash difference.
  • To ensure optimum cash management.
  • To arrange for central Operation cash withdrawal/deposit as and when required.
  • Ensure Key register is up to date.
  • To daily review, float stock of Draft & verify the branch reports on a daily basis.
  • To ensure compliance with laid down guidelines and take the necessary sign-offs wherever required.
  • To ensure all suspense accounts are reconciled on regular basis and returns checked and submitted to HO on schedule.
  • Responsible for all records management and archiving of Banks documents as it relates to the department for safekeeping and retrieval.
  • Taking necessary measures to maintain up-to-date records of all archival documents and ensure proper access control, retrieval and return to the archives.
  • Familiarise with archival policy and procedure and to ensure adherence by all within the department as a Champion.
  • To manage the cash position of the branch in order to ensure that sufficient cash is available in the branch to meet customer immediate needs while not carrying unnecessarily large holding of any particular denomination.

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Education:

  •  Minimum Bachelor’s degree

Training/Skills

  • Islamic Finance / Sharia Standards,
  • Computer proficiency for using word/ excel sheet / SWIFT etc,
  • Knowledge of Foreign Murabaha & Wakala,
  • Knowledge of Trade Wind, IFLEX and SWIFT Systems,
  • Knowledge of Trade Operations Accounting Policies,
  • Knowledge of related Shariah and Legal aspects,
  • Knowledge of Operation Risk standards,
  • Knowledge of banking practices and local rules and regulations.

Work Experience :

  • Minimum of  4 years of Banking Experience.

Competencies:

  • Interpersonal and communication skills,
  • Coaching and Mentoring,
  • Problem Solving Skills,
  • Analytical Thinking,
  • Team Orientation,
  • Assertiveness.

Teller (Nairobi)

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Key Responsibilities

Customer Service:

  • Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
  • Consistently meet and exceed service standards set for customer services.

Service Quality & Business Operations Control:

  • Adherence to all established Banks’ Policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
  • To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

Internal Process

  • Checking notes & denominations to ensure accurate delivery of cash to customers.
  • To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
  • To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales).
  • Responsible for custodianship of securities as assigned by the Branch Manager.
  • To facilitate and participate in the achievement of branch sales targets.

Training & Development:

  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies, and procedures.
  • Maintain effective relationships with supervisors and peers to ensure teamwork.

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

  • Minimum Bachelor’s Degree  

Training/Skills

  • Ability to apply Sharia principles to Bank’s transactions
  • Ability to deal with numbers.
  • Ability to distinguish fake notes & security items and suspicious cases.
  • Banking knowledge
  • Computer Skills

Work Experience :

  • Minimum 2 years Experience.

Competencies:

  • Communication skills
  • Assertiveness
  • Customer focus
  • Team orientation
  • Shariah. Banking services (types and Sharia provisions)
  • Shariah. Foundations & principles of Islamic finance

Sales and Service

Key Responsibilities

Business Growth

  • Ensure the achievement of targets assigned by the Branch Manager by conducting phone calls, cross-selling, and referrals.
  • Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations. 

Customer Service

  • Provide customers with competent, timely, and error-free services in the area of account opening and account management (Assets & Liability products, After sales…etc)  to ensure high levels of service and customer satisfaction.
  • Consistently meet and exceed service standards set for customer services.
  • Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.

Service Quality & Business Operations Control

  • Adherence to all established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
  • Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.

Internal Process

  • To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
  • To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
  • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank departments in order to ensure 100% closing mandates.
  • Responsible for custodianship of securities as assigned by the Branch Manager

Training & Development

  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.
  • Maintain effective relationships with supervisors and peers and provide support whenever it is required.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

  • Minimum Bachelor’s Degree.

Training/Skills

  • Commercial Market knowledge
  • Relevant Product Knowledge
  • Computer skills

Work Experience :

  • Minimum 3 years Experience.

Competencies:

  • Communication Skills
  • Liaison Skills
  • Selling Skills
  • Team Orientation
  • Banking services (types and Sharia provisions)
  • Shariah, Foundations & principles of Islamic finance.

Branch Manager (Nairobi)

Key Responsibilities

  • Cascade the sales targets assigned to branch staff.
  • Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives.
  • Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business
  • Manage the product portfolio of each line of products and control the cost and profitability of the branch

Customer Service

  • Maintain high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales, and after-sales by efficiently abiding by the process and by reducing customer waiting time and service time.
  • Promote a high level of customer service culture among the branch staff for potential acquisitions.

Service Quality & Business Operations Control

  • Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance with the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.
  • To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers.
  • Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction.
  • To ensure a high level of safety & security measures are in place as well as to maintain a proper communication with the police department whenever it is required.

Internal Process

  • To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan.
  • To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports.etc.
  • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.

Training & Development

  • Analyze the training and development needs of staff and nominate them for an appropriate training courses in order to close the skill gaps and ensure that all staff are well trained and fully aware of bank’s products and services, policies, and procedures.
  • Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions in order to have a high level of staff engagement and Job satisfaction.

Education:

  •  Bachelor’s degree as a minimum, Master’s degree will be an advantage.

Training/Skills

  • General Banking knowledge
  • Local and/or international Market knowledge
  • Computer skills
  • Accountig & Financial capability

Work Experience :

  • Minimum 8 Years in a banking environment and at least 5 minimum years’ experience in managing a Branch.

Competencies:

  • Analytical Thinking
  • Coaching and Mentoring
  • Communication Skills
  • Flexibility
  • Leadership
  • Liaison Skills
  • Planning & Organizing
  • Relationship Management
  • Banking Services
  • Sharia Foundations & principles olf Islamic finance

Sales and Service (Mombasa)

Key Responsibilities

Business Growth

  • Ensure the achievement of targets assigned by the Branch Manager by conducting phone calls, cross-selling, and referrals.
  • Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations. 

Customer Service

  • Provide customers with competent, timely, and error-free services in the area of account opening and account management (Assets & Liability products, After sales…etc)  to ensure high levels of service and customer satisfaction.
  • Consistently meet and exceed service standards set for customer services.
  • Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.

Service Quality & Business Operations Control

  • Adherence to all established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
  • Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.

Internal Process

  • To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
  • To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
  • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank departments in order to ensure 100% closing mandates.
  • Responsible for custodianship of securities as assigned by the Branch Manager

Training & Development

  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.
  • Maintain effective relationships with supervisors and peers and provide support whenever it is required.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

  • Minimum Bachelor’s Degree.

Training/Skills

  • Commercial Market knowledge
  • Relevant Product Knowledge
  • Computer skills

Work Experience :

  • Minimum 3 years’ Experience.

Competencies:

  • Communication Skills
  • Liaison Skills
  • Selling Skills
  • Team Orientation
  • Banking services (types and Sharia provisions)
  • Shariah, Foundations & principles of Islamic finance.

Sales Officer (Nairobi)

Key Responsibilities

  • To achieve the set sales targets monthly.
  • To achieve the set sales targets on a monthly basis.
  • To promote outdoor sales by visiting and exploiting new market opportunities.
  • To proactively call on showrooms and customers and promptly respond to calls from them in order to negotiate and finalize business deals within the targeted turnaround time and to ensure high customer satisfaction.
  • To analyze documents submitted by the customers and prepare credit proposals for submission to appropriate approval authorities based on Shariah.
  • To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shariah principles.
  • To prepare regular Sales reports and obtain & provide market, customer, and competitor information and feedback to management to facilitate decision making.
  • To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.
  • To ensure a high level of portfolio credit quality is maintained across the sales activities.

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the Line Manager.

Education:

  • Bachelor’s degree 

Training/Skills

  1. Banking Knowledge,
  2. Computer Skills,
  3. Functional Policies and Procedures,
  4. Knowledge & Skills,
  5. Relevant Product Knowledge,
  6. Foundations & principles of Islamic finance.

Work Experience :

  • Minimum 2-3 years experience in Sales Function preferably in reputed banks & Financial institution.

Competencies:

  1. Selling Skills,
  2. Customer Focus,
  3. Communication Skills,
  4. Foundations & principles of Islamic finance,
  5. Closing Date: Friday, 04th February 2022,

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