Job Vacancies at Safaricom Kenya

Engineering Jobs, Safaricom Jobs, Communications Jobs, Jobs in Kenya,

Senior Cyber Defense Centre Analyst

JOB DESCRIPTION

Reporting to the Team Leader – Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate any key concerns to Level 2/3 for additional analysis & communication. Additionally, he/she will take up tasks in threat research, threat simulation, content engineering and infrastructure management

RESPONSIBILITIES

• Work in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom
• Serves as a primary point of contact for reporting potential security incidents
• Validate, classify and open tickets for security incidents
• Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication
• Document security incidents as identified by the case management process
• Provide feedback on enhancing the operations of the cyber security operations Centre
• Respond to generated security alerts within the time window as defined in procedural SLAs
• Pick out potential intrusions from seemingly benign sets of audit logs or security alerts
• Triage (primary investigation) of detected security alerts and make necessary escalation decisions
• Escalation to appropriate teams, follow ups and help during remediation.
• Take part in purple team activities. 
• Review threat intelligence and take part in threat intel activities. 
• Carry out content engineering tasks assigned. 
• Take up threat hunting tasks. 

QUALIFICATIONS

• Bachelor’s degree in Electrical Engineering/Computer Science/IT Security/Information Technology
• Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work
• Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc.
• Experience with Microsoft Windows and *NIX operating systems is required.
• Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage
• Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage
• Good communication and presentations skills are required
• Enthusiasm, curiosity, thirst for knowledge and passion for the job is required
• Analytical thinking
• Customer focused. Team spirit
• Learning agility 

Corporate Communications and Social Manager ( FTE)

JOB DESCRIPTION

Reporting to the HOD- PR & Corporate Communications the position holder will be responsible for developing innovative Digital PR and external communications strategies, and PR campaigns that are tailored to meet Safaricom’s strategic goals. This includes managing the social media platforms for Safaricom PLC, Safaricom Foundation and M-PESA Foundations, and working collaboratively with the customer care team to ensure online customer care is delivered efficiently. The role also involves generation of content across multiple mediums and proactively building and managing relationships with key stakeholders across businesses functions, critical partners and media.

RESPONSIBILITIES

• Lead the execution of Digital PR and Social Media strategies for Safaricom PLC, Safaricom Foundation and M-PESA Foundation across different social media platforms (Facebook, X, Linkedin, Youtube, Instagram, Tiktok etc).
• Provide strategic communications support for the Brand Assets and Sponsorships team.
• Provide strategic online communication advise to the senior leadership team.
• Build and protect the organization’s reputation through effective online monitoring and developing strategies to counter any negative narratives and ensure that Safaricom is perceived positively through proactive digital storytelling and collaboration with influencers and content creators.
• Support and contribute to the crisis communications team and the larger Crisis Management team.
• Cultivate and manage media relationships with traditional media, influencers, industry experts and beyond to amplify the organisation’s strategic messaging. 
• Manage relationships with digital, production and communication agencies.
• Manage online coverage of Safaricom news, events, activities, customer notices and statements on all social media platforms to elevate and protect the brand.
• Manage communication budgets and ensure resources are used effectively.
• Manage and support issues management, when necessary.
• Ensure & maintain absolute confidentiality on information obtained.

QUALIFICATIONS

• Degree in Communications, Marketing, Business Administration, Journalism or Public Relations or any related field.
• Over 8 years’ experience in PR & Communications, Digital Marketing, Marketing (agency or in-house).
• Demonstratable and impeccable skills across social media, PR and the rest of the communications mix.
• Excellent communication skills and be a strong persuader and influencer at a senior level.
• Self-motivated, highly driven, resilient, enjoys working autonomously, hits the ground running, stays up to date on the latest online trends and demonstrates a willingness to learn.
• Excellent presentation, writing, proofing & editing skills.
• Pays attention to detail, strong analytical skills, and thinks outside the box to generate new ideas.
• Demonstration of experience in content generation, video editing is an added advantage.
• Possess a strategic approach to problems solving; able to anticipate potential reputational risks and issues.
• Creative yet analytical approach to creating content, setting up processes and utilizing data at hand.
• Highly driven, self-motivated, target oriented, resilient, and tenacious.

Engineer Infrastructure Operations & Security Remediations

JOB DESCRIPTION

Reporting to the Team Lead Infrastructure Operations & Security Remediations, the position holder will be responsible for Systems Administration, security patch and vulnerability management of Safaricom Windows/Linux/UNIX based servers. Other tasks to include AD, DNS, DHCP, ADFS, Microsoft Entra ID and Exchange systems administration; servers, storage and SAN support; systems integration, backups, system monitoring, performance tuning, troubleshooting, skills transfer and customer management.  Configuration management and documentation. 

RESPONSIBILITIES

Incidents and problem resolution

• Working in an agile environment and utilizing relevant tools such as Jira & Confluence.
• Private and Public Cloud Compliance management and implementation for servers based on Windows, Linux and UNIX Operating Systems.
• AD, DNS, DHCP, ADFS, Microsoft Entra ID, Exchange, Email Archiving and Windows Servers Administration.
• Patch and vulnerability management and implementation for servers based on Windows, Linux and UNIX Operating Systems.
• Administering, configuring and troubleshooting servers based on UNIX/Linux and Virtualization. This includes response, problem resolution and escalation of server issues.

Service Excellence

• Analysis of server/storage hardware and operating system software. This includes implementation of tactical service improvements, upgrades and system patching.

Systems Maintenance and SLA Support

• Liaise with users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems.

Backup and Recovery

• Operations of backup tools and testing of disk and data recovery.
• Provide solutions on all business systems. Prompt restoration of lost data for the business.
• Backup, hardware and software assurance.

Projects Implementation and Reporting

• Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
• Maintenance of systems documentation and procedures.

QUALIFICATIONS

• University Degree in Computer Science or Related Field. 
• 5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
• 5+ Years’ Experience as Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed Windows, UNIX/Linux server environment. High Level System Administration – understanding OS Performance, highly complex systems providing service for the corporate user community and the GSM. 
• Excellent knowledge on Active Directory, DNS, ADFS, Microsoft Entra ID, Exchange, Email Archiving and Windows Server Administration.
• Experience in patch and vulnerability management
• Knowledge of vulnerability scoring systems (CVSS, CVE) and the different standards/frameworks for cyber security e.g. NIST, CIS, owasp
• Knowledge in threat modeling and different ways of remediating/eliminating vulnerabilities.
• Basic principles of information security (CIA triad, AAA, DiD)
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
• Security Administration Techniques – Ways of identifying vulnerabilities in a system (dynamic scans, static scans and penetration testing), 
• Attention to details and analytical thinking
• Strong oral, written, interpersonal communication and leadership skills

Certification in any of the following Systems and Network or related trainings is an added advantage

• Scripting 
• Cloud Technology Associate
• Cloud Administrator 
• Cloud Developer
• Cloud Security & Governance 
• Cloud Service Manager 
• Certified in Cloud Infrastructure and Services Associate (EMCCIS)
• Cloud Architect, 
• Virtualized Infrastructure Specialist 
• Network certification e.g. CCNA, CCNP 
• UNIX/Linux certification e.g. VCP

Front-end Web developer

JOB DESCRIPTION

We are looking for a qualified Front-end web developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring great user experience.

Your responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities

• Reviewing application requirements and interface designs.
• Developing and maintaining highly responsive and reusable user interface components using react concepts.
• Ensure the technical feasibility of UI/UX designs.
• Optimize web applications for maximum speed and scalability.
• Documenting web application changes and developing updates.
• Maintain and update project dependencies as well as fix any conflicts.
• Collaboration with other Javascript Engineers to develop front-end and backend architectures that are well structured and flexible.
• Integrate to Rest and GraphQl API’s.

QUALIFICATIONS

• Bachelor’s degree in computer science, software development or a related technical field. This is optional, as long as you can showcase what you can do.
• Proficient understanding of HTML, CSS and Javascript.
• Good understanding of common programming paradigms and fundamental React principles such as React components, hooks, and the React lifecycle.
• Good understanding of SSR, SSG and CSR.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Good understanding of Node Js and GraphQL.
• Good understanding of writing unit tests.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of version control (Git)
• Familiarity with Apollo client and Apollo server is a plus.
• Familiarity with Material UI is a plus.

Programme Analyst – Foundations

JOB DESCRIPTION

Reporting to the Manager – Monitoring Evaluation Reporting and Learning, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, Monitoring and Evaluation, Data analysis and ISO integration activities (ISO 26000)

RESPONSIBILITIES

• Management of Safaricom & M-PESA Foundation Websites.
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
• Assisting the Monitoring and Evaluation team to update the project database, synthesizing M&E data, and review of projects/programme.
• Preparing final analysis reports for Management to understand the -analysis steps, enabling them to take important decisions based on various facts and trends.
• Supporting the team in write ups for prospect projects that the foundation has interest in and would wish to engage in.
• Working closely with Digital Transformation Team to identify process improvements opportunities, propose system modifications and device data management strategies.
• Collating all the required information for the Foundations digital assets
• Provide quality assurance of Safaricom and M-Pesa Foundation data.
• ISO integration activities (ISO 26000).
• Ongoing employee engagement.

QUALIFICATIONS

• A degree in Information Technology
• Proven working experience as a Data Analyst
• Proven experience of relevant IT systems
• Excellent Microsoft Power BI & Microsoft Excel capability (Macros, complex queries, etc.)
• Experience of producing coherent reports to include statistics and graphical analysis of information.
• The ability to carry out some data analysis would be highly advantageous.
• Conceptual thinker, ability to wade through data and arrive at conclusions.
• Strong communication skills – written and verbal – with graphs and trends for ease of understanding.
• Multitasking and prioritization skills required to function in a fast-paced environment.
• Professional presentation required.
• Uphold 100 % accuracy, integrity, professionalism, and confidentiality at all times.
• Ability to work under tight timelines and deliver accurate results.
• Conceptual thinker, ability to wade through data and arrive at conclusions.
• Strong communication skills – written and verbal – with graphs and trends for ease of understanding.
• Multitasking and prioritization skills required to function in a fast-paced environment.
• Professional presentation required.
• Uphold 100 % accuracy, integrity, professionalism, and confidentiality at all times.
• Ability to work under tight timelines and deliver accurate results.