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Regional Communications & Knowledge Management Manager
Organizational position
The Regional Communications & Knowledge Management Manager will report to the Managing Director. She/he will work closely with the Head of Programmes, regional program teams, regional innovations team (i.e. climate & landscapes, digital innovation, Access to Finance and gender), and quality functions team (including finance & operations HR and PMEL), for alignment to organizational procedures. The Regional Communications & Knowledge Management Manager will also work closely with Solidaridad Network team members. The right candidate will be based in Nairobi, Kenya with regular travel regionally and internationally.
Roles and Responsibilities
- Develop and implement communication and knowledge management action plans that include media outreach and social media content creation for projects
- Conceptualize and develop digital, printed and multimedia communications materials including presentations, press releases, fliers, brochures, posters, web and social media campaigns, infographics, informational videos, and blogs based on insights for projects and according to donor requirements and Solidaridad branding guidelines
- Identify and filter key messages and recommendations from technical projects reports and package for dissemination to different stakeholders.
- Develop news stories and opinion articles, cultivate relationships with journalists, coordinate interviews with project staff organize media participation in field visits and key events.
- Perform writing, editing, and, translating services to the Project teams.
- Develop and maintain contacts with the media and establish a media outlet database for the project.
- Public relations and engagement coordination: engage/network, support the identification of key clients and partners, maintain relevant information on and with them, and engage with projects.
- Build and maintain relationships with key stakeholders in development planning and policymaking.
- Compile, edit and distribute regular newsletters to targeted audiences and update project mailing lists.
- Support the documentation of internal and external meetings and workshops with clients and partners.
- Provide editorial assistance to ECA.
- Learn and share – develop systems to support learning, reflection, and sharing amongst teams, projects and partners.
- Liaise with the Solidaridad Global communication and KM Managers to provide information and materials as needed.
- Work with the other program team to document innovations and knowledge acquired by the program during implementation and use it as part of a learning platform for further improved service delivery;
- Maintain a database of best practices by the program and ensure that they are clearly seen by the audience especially Solidaridad using the various platforms including program websites and social media;
- Contribute to the preparation of project proposals to ensure inclusion of clear communications and uptake strategies, and activities.
- Manage all communications sub-contracts and service providers needed by the office and/or project teams e.g. graphic design firms, videographers, photographers etc.
- Support the update / enhance the knowledge management training materials.
Key Qualifications
- Strong background and experience in development communication or a related field, with at least six years of experience in strategic communications and knowledge management roles
- Demonstrated understanding of knowledge management processes and the development of knowledge management materials
- Attention to detail and excellent writing, proofreading, and communication skills
- Strong understanding of international development programs and ability to work sensitively in complex cross-cultural environments.
- Ability to lead, identify, plan, and execute communications activities and products with minimal supervision.
- Capable of working in a dynamic, inter-cultural and multi-stakeholder setting.
- Able to travel extensively within Eastern and Central Africa and occasional international travel.
- Excellent communication skills with ability to produce professional reports in English language.
Administrative Associate
Key Result Areas
Office Management
- Offer general support, sign for deliveries, receive and distribute mail or messages, answer telephones, handle face-to-face queries for respective staff members.
- Provide general support to visitors and deliver a high standard, efficient, courteous and professional client experience on behalf of the organization.
- Support and update administrative systems to make them more efficient.
- Develop and maintain a filing system, assist in photocopying and printing of documents on behalf of other colleagues, as well as offer document typing, copying, binding, scanning support to staff.
- Support the quality function team in managing the procurement function and maintaining an up-to-date petty cash impress system
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies, place and expedite orders for supplies and verify receipt of supplies
- Support the planning and organization of all logistics pertaining to meetings, workshops, training, events, staff travel and accommodation, taking minutes during meetings and distributing them.
- Assist project staff in data cleaning, entry, and any other computer processing duties.
- Efficiently manage correspondence sorting, deliveries, distribution, document logs and filing
- Ensure the cleanliness of the country offices, grounds, monitor visitor access to the organization’s premises and maintain security awareness, as well as oversee repair and maintenance of office furniture, equipment and any other assets that may require maintenance.
- Any other duties and responsibilities assigned, and deemed to reasonably fit within this job context.
Key Qualifications
- At least a Diploma in Office Administration, Customer Service, Procurement, Front Office Management, Secretarial Studies or any related areas of training.
- A minimum of three (3) years of office support management experience and administrative support.
- Solid knowledge of office procedures.
- Experience with office management software, including MS Office (i.e. MS Excel and MS Word).
- Proven work experience as an administrative officer, administrator or similar role.
- Strong organizational skills with a problem-solving attitude
- Excellent written and verbal communication skills
- Attention to detail.
- Strong time management and strategic planning.
- Good organizational and adept in technology and office systems