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Job Vacancy at Telkom Kenya

Job Vacancy at Telkom Kenya

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Telkom Kenya Jobs, IT Mediation and Business Intelligence Specialist Jobs

IT Mediation and Business Intelligence Specialist

  • Region:   Nairobi
  • Reporting to: Manager – Business Support Systems
  • Band: 3
  • Department: Technology Division

Who We Are

  • Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.


About This Role

  • Reporting to the Manager of Business Support Systems, the job holder will be required to administer and support BI and Mediation applications. In addition he/she will liaise with the business to ensure expectations are met on time.

What will you do

  • Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.
  • Perform data catch-up and other corrective actions in the event of faults.
  • Perform data quality and consistency checks on data in the BI and Mediation applications.
  • Generate and circulate daily, weekly and monthly application QOS reports.
  • System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.
  • Handling business requests which involve carrying out feasibility study and implementation on BI & Mediation systems.
  • Document BI and Mediation processes/systems and ensure they are up to date.
  • Perform troubleshooting, first/second level support and resolution of issues with respective system vendors.
  • Project involvement in procuring and implementation of BI and Mediation systems /upgrades.
  • Involvement in system design and assess the effectiveness of technology resources already in use or new systems that are being implemented
  • Redundancy and back up management – ensuring redundancy for BI and Mediation are backed up and that backup system is available and working.
  • Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
  • Generate on-demand reports for the business users
  • Training of users
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Requirements for the job:

  • A degree in Computer Science or Information Technology
  • Qualification in Programming / Databases
  • Qualification in ITIL /E-TOM,

Experience:

  • At least 5 years background in IT with specialization in Telecommunication B.I and Mediation applications
  • Proficient in Unix & Microsoft OS, Unix Scripting, programming and Relational Databases
  • Experience in documenting processes and system architectures
  • Proven experience in implementation of projects with regards to B.I. and Mediation

Professional Skills:

  • Drive and Initiative
  • Customer focus
  • Ability to work well as a part of a team
  • Problem solving
  • Ability to work long hours to meet deadlines
  • Good interpersonal skills, innovative and creative
  • Ability to work without supervision

How to Apply

  • Application should be sent by 17th June 2020, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability
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