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1st Level Operations

What you will do

  • Delivery, execute the MS Broadcast Playout MSTOP processes to ensure that services provided to our customers align to SLA performance levels and delivery expectations. Manage 1st Level Service Monitoring and Event Management
  • Ensures the contribution and distribution of primarily live content is scheduled, received, recorded and transmitted as per requirements, following the MSTOP MS Broadcast Content Logistics process.
  • Secure that distribution transmissions are being delivered to the Ericsson demarcation point as per SLA.
  • Perform continuous resource and service status and performance monitoring to proactively detect possible failures and act upon them to ensure 1st level restoration and repair

You will bring

  • Bachelor level, in engineering (IT, Telecom) or
  • Minimum 2-5 years’ experience.
  • Experience in Unix, IT Operations.

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Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology

Kenya Engineering Graduates

We are looking for Engineering Graduates who have completed their studies between 2021 and 2022 with one of the following bachelor’s degrees:

  • Computer Science / Software/Computer Engineering / IT or Information Systems / Networks Engineering/Communications degrees with a focus on Telecommunications
  • Candidate should not have more than 1 year of work experience

To be successful in the role you must have

  • Basic Network level competence
  • Database Understanding
  • Basic understanding of programming and scripting language
  • Broad Technical Acumen
  • Entrepreneurial & commercial thinking
  • Problem Solving Ability
  • Creative Thinking
  • Good planning and organizing skills
  • Teamwork & collaboration skills
  • Presentation skills (oral and written)
  • Proficiency in Microsoft office
  • Good Communication skills

We believe in growing our graduates and giving them a chance to have the best possible start in their career. Graduates at Ericsson gain valuable work experience, skills and knowledge that will assist them in furthering their career. We therefore not only let you work with the teams on live projects, but you will be receiving training courses throughout the program and will also be assigned a dedicated mentor who will be providing formal as well as informal mentorship.

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What we are offering you

  • 12 months (plus) graduate program – we offer you a great training program before you move into an experienced job
  • Explore your passion for innovation and your desire to join a leader. You’ll enjoy an open, inspiring culture that encourages idea generation and thought exploration
  • Working in an international environment with colleagues from all over the world.
  • Continuous on-the-job training, in classrooms and via e-learning.
  • A mentor and buddy program.
  • An opportunity to work for the Global leader in the Telecommunications industry.
  • Mentorship programs provided by senior specialists in the industry.

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