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Fleet, Logistics and Stores Administrator
Job Description
- Support the Fleet, Logistics and Stores administrator
- Flight bookings Local and International travel for directors, Staff, Executive and Expatriates – Sourcing of quotes, approvals, and fast-tracking issuance of LPOs
- Booking conferences and accommodation both local and international for directors, Staff, Executive and Expatriates – Sourcing of quotes, approvals, and fast-tracking issuance of LPOs
- Booking airport transfers and manual transfers for Staff, Executive, Directors, and Expatriates – Planning and coordinating all activities inbound logistics necessary to achieve desired levels of delivered services and quality at lowest possible cost. Ensuring that that staff seek further approvals before travelling locally and internationally (enforcement of the travel approval form)
- Assigning daily duties to drivers – Managing the execution, direction, and coordination of all transportation matters within the organization and ensuring vehicles are timely serviced, clean & insured.
- Store management – Monitoring stock purchase, storage and dispatching of goods to branches & Group offices.
- Ordering Drinking water for staff in tower and all branches – Ensuring that drinking water is delivered to all our branches and Group offices as per agreed schedules.
- Staff Tea at Tower – Ensuring that staff are served with quality tea at the right time and taking staff count daily to ensure payment is made as per consumption.
- Generating monthly reports for all Group Entities & branches – Taxi Reports (Little cab), Tea Reports for Tower, bottled drinking water report, company vehicles report, flights & accommodation trackers, monthly stock take.
- Processing of all admin invoices in the system for payment of vendors for services rendered – ensure all vendor payments are processed promptly as per SLAs.
- Raising cash advances for the business security team and expensing after payment is done.
- Manning LAN Support for Group Administration Team – generating weekly reports and reassigning workflow to persons responsible, closing workflows for resolved work and escalating any unattended requests that are beyond the SLA timelines.
Closing Date
19th June 2023
Case Management Nurse
Job Description
- To control and manage medical benefit utilization through preauthorization and case management activities and ensure quality, appropriate cost effective care and good customer service
KEY TASKS AND RESPONSIBILITIES
- Pre-authorize scheduled and nonscheduled admissions within the set guidelines.
- Negotiate/discuss professional fees as appropriate for each admission.
- Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
- Visit all admitted clients within Nairobi region and its environs
- Liaise with Doctors on the day to day management of patients and obtain medical reports/ expected length of stay where indicated.
- Ensure smooth discharge process and co-ordinate any necessary post- hospitalization/ step down facility care.
- Revise reserves after discharge of member.
- Collect feedback from admitted clients on quality and scope of service by the service provider.
- Assist in carrying out verification and medical audit of claims/invoices before settlement.
- Develop and maintain monthly database on admissions, large claims and extended length of stay.
- Respond to queries from clients, intermediaries and service providers.
- Liaise with other medical underwriter for purposes of market surveys and development of new controls, standards and products.
- Any other duty assigned by management.
SKILLS AND COMPETENCIES
- Excellent communication and negotiation skills.
- Excellent public relations and interpersonal relationship skills.
- Extensive networking with SP and other medical insurers.
- Excellent analytical and monitoring skills
- Good IT skills in database management and office systems.
- Good decision making in benefit utilization management.
- High levels of integrity and honesty
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Diploma or Degree in Nursing
- Diploma in Insurance/ COP
- Degree in Health systems Management/ Business management
- 3 years’ experience in clinical setting +2 years in insurance set up
Closing Date
23 June 2023
Assistant Underwriting Manager – General Insurance
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KEY RESPONSIBILITIES
- Ensure risks accepted are within the set underwriting guidelines and are covered under the reinsurance Programme
- Assist in Providing technical advice to staff on rating and underwriting of complex risks.
- Support management of underwriting processes like business on-boarding, documentation, risk surveys, valuations, policy issuance, certificates management, cancellations , refunds, review of underwriting manual.
- Support product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
- Assist in product review, risk pricing and quotes
- Response to daily operational queries to ensure smooth operation and efficient customer experience within the stipulated turn around times
- Assist in Reviewing of underwriting business processes, systems, and standard operating procedures to meet the changing business needs and emerging control environment risks
- Preparation and submission of monthly underwriting returns to IRA
- Preparation and update of all compliance, risks, events, indicators, and actions into the risk management system.
- Auditing and monitoring compliance levels on various compliance issues such underwriting guidelines , documentation, authority matrix, data completeness , risk cessioning in the system and compliance with filled and reinsurance rates.
- Enforce and ensure 100% compliance
- Review and approval of policy schedules and documents.
- Identify process and product training needs and organizing relevant trainings to fit such identified gaps
- Assist on coaching and mentoring staff on underwriting guidelines, standard operating procedures, and technical product knowledge
SKILLS AND COMPETENCIES
- Sound Technical Underwriting skills
- Intensive and extensive product knowledge
- People Management and overall managerial skills
- Good analytical skills
- Customer service skills
- Good Communication Skills
- Computer Literate with good knowledge of Excel
QUALIFICATIONS (Academic, Professional, Experience)
- Degree in insurance, actuarial or business related
- Professional qualification (CII or IIK) or good progress
Experience:
- Minimum 5 years’ experience
Closing Date
23 June 2023
Investment Manager
Responsibilities
- Investment process management and transaction execution:
- Responsible for investments within the team and be able to evaluate, structure and execute investment opportunities
- Lead due diligence processes with guidance from senior team members
- Perform valuations and sensitivity analysis
- Perform risk analysis and review financial statements
- Support senior team members in the negotiation of transaction and project documents
- Oversee bid documents in tender submissions
- Consideration of environmental and social risks
- Financial modelling:
- Independently perform comprehensive company valuations leveraging the junior team members
- Review, run and adapt deal financials models
- Guide and provide oversight to junior team members on financial modelling tasks
- Train and mentor junior team members with regards to financial modelling
- Investment papers and Investment Committees:
- Compile investment papers with guidance from senior team members and support from junior team members
- Present deals to Investment Committees together with senior team members
- Asset management:
- Track asset performance against original projections
- Structure and execute value-enhancing initiatives
- Engage with portfolio company management
- Participate in and contribute to board and sub-committee meetings
- Revalue existing assets on a semi-annual basis for portfolio valuations
- Monitoring and reporting on environmental and social performance of the assets
- Transaction origination, fund-raising and profile-raising:
- Build and maintain strong relationships with counterparts
- Contribute to marketing documents and engage with potential investors
- Attend and speak at industry conferences
- Project-related travel for site visits, deal negotiations and industry conferences
Experience and Core Competencies
- An Honours Financial, Legal or Engineering degree
- Excellent financial modelling skills
- 6-8 years of M&A experience (preferably bulge bracket investment banks)
- Transaction experience in Africa preferred but not essential
- The following sector expertise is advantageous:
- Renewable energy
- Digital infrastructure (fibre, data centres, telecoms towers)
- Mobility and logistics (ports, multipurpose logistics, temperature-controlled logistics, roads)
- Project/process management – ability to run M&A processes with limited guidance (from hiring of advisors through due diligence engagements to transaction execution)
- Financial acumen – the capacity to demonstrate knowledge of and insight into financial principles and processes and identify inconsistencies in data
- Ability to apply sound business judgment and an analytical, pragmatic and creative approach to problem solving
- Good understanding of transaction documentation (SPAs, SHAs etc)
- Ability to plan and prioritise effectively and meet deadlines
- Commercial orientation
- Excellent verbal and written communication skills in English
- Very strong attention to detail and history of academic excellence
Personality Attributes
- Flexible & dynamic – self-motivated, results-driven, ability to deal with change
- Excellent intellectual & conceptual abilities
- Resilience
- Excellence orientation (concern for high-quality work) – follow-through; the motivation to ensure the highest standards of quality and productivity are consistently maintained
- Invests high levels of energy in work
- Outcome focused
- Team player
- Willingness to teach and learn
- Passionate about Africa
Member Relationship Officer
Job Description
To engage corporate clients, pension scheme trustees and manage the relationships of the said stakeholders in respect to retention of pension business.
To build a strong pension portfolio for OMLAK through business retention and bulk transfers
Drive innovations on retirement benefits & solutions and position OMLAK as a preferred provider for retirement benefit solutions
Stakeholder engagement such as brokers, pension administrators and regulators.
- To manage high level relationships with key decision makers in participating employer organizations, scheme trustees and the regulators.
- Acting as the customer main point of contact dealing with member queries and building a good client relationship.
- Manage pension customer communications.
- Liaising with other team members to ensure excellent customer service.
- Customer feedback and complaints management.
- Proposing and implementing value propositions to retain and grow client relationships.
- Organize for events and meets that will create networking platforms with key decision makers.
- Ensure all statutory meetings are held for all clients.
- Ensure 100% compliance with the regulatory requirements.
- Growth and retention of the OMLAK pension book e.g. through transfer ins
- Accurately and timely generation of business retention reports
SKILLS & COMPETENCIES
- Good communication skills and Analytical skills
- Excellent relationship management and networking skills
- High level of initiative and self-motivation
- Strong negotiation skills
- Excellent Market Knowledge
- Keeping abreast with the ever-changing pensions legislation and its effects on the pension Schemes within the country
- Resilience to cope with pressure of working in a fast paced dynamic and rapidly changing environment.
- Ability to work as a team.
KNOWLEDGE & EXPERIENCE
- Product and process knowledge
- Possess strong verbal and written communication skills
- Ability to work as part of a team
- Proven analytical skill
- Possess excellent arithmetic skills.
- Self-starter who shows initiative and is able to work under minimal supervision
QUALIFICATIONS
- Degree in Business related Course
- At least 2 years’ experience in a similar role.
Group Life Administrator
KEY TASKS AND RESPONSIBILITIES
- Manage relationships with intermediaries, brokers and clients and ensure that Service Level Agreement standards are met.
- Drive retention of the existing business including renewal discussion in line business process and market intelligent information.
- Create collaborative relationships with other departments (underwriting/pricing, claims, BD and product development) to determine value additions, process improvements designed to enhance the customer experience.
- Retentions – Managing renewal to ensure high retentions.
- New business onboarding process in line with laid processes i.e KYC and AML guidelines.
- Preparation of costing schedules for group risk schemes based on data provided by the brokers or clients and raising the invoice in the system.
- Follow ups on premium payments in conjunction with the credit control teams.
- In liaison with Legal teams ensure timely contract executions and sign offs
- Preparing policy documents/renewal endorsements and ensuring scheme records are maintained both in various scheme files as well operating IT system.
- Preparation of monthly reports as required i.e managements, finance, actuarial and reassurance.
- Managing the last Expense client portfolios both direct, digital or through the various distribution channels.
- Carry out member education to create awareness of the benefit scope and day to day scheme management.
- Prepare letters for members whose sum assured are above FCL and ensure follow up with client/intermediaries.
- Liase with underwriting team for cover acceptance and ensure underwriting terms are shared with the scheme.
- Daily scheme management i.e query management within TAT, adding new members to the scheme/Deleting exits and raising debit/credit note as required.
- Ensuring adequate scheme reassurance placement is done for all new business and renewal as per the treaty.
- Provide quarterly reports to the brokers and clients.
- Follow up with brokers and clients to ensure timely payment of premium.
- Carry out premium reconciliation and prepare premium statements for the clients to adequate cover.
- Analyse reported claims to ensure the scheme and the members was fully declared prior to claim occurring.
- Prepare commissions payments for our brokers and agents.
- Provide quality customer service to both internal and external clients.
- Preparation and production of monthly schemes management reports.
- Liaise with brokers and direct clients and respond promptly to verbal, written and telephone enquiries on policy benefits and operation.
- Producing quarterly reinsurance reports to the Reasurers.
- Any other roles assigned by the supervisor.
SKILLS AND COMPETENCIES
- Good communication skills
- Computer literate
- Good assessment and analytical skills
- Ability to interact at all levels
- Knowledge of insurance market
- Report writing and presentation skills
- Good product knowledge
KNOWLEDGE & EXPERIENCE
- Product and process knowledge
- Possess strong verbal and written communication skills
- Ability to work as part of a team
- Proven analytical skill
- Possess excellent arithmetic skills.
- Self-starter who shows initiative and is able to work under minimal supervision
QUALIFICATIONS
- Undergraduate Degree in Commerce (Insurance Option), Actuarial Science or Business related.
- Professional qualifications in Insurance such as AIIK,CII, COP added advantage.
- At least 2 years’ experience in a similar role.
Team Leader -Account Opening (Faulu MFB)
Job Description
Ensure KYC Policy, ALM Account review, process and controls in account opening are implemented in line with overall operations policy and prudential guidelines
- Oversee receiving and sorting all customer documents received against the submission tracking form. and ensuring that they are processed within the applicable Service Level Agreements (SLAs).
- Ensure all Account opening documents are counter checked and relevant documents are attached, and the required parties have approved.
- Ensure all accounts being opened observe AML guidelines
- Ensure all new accounts are KYC compliant.
- Facilitate the sending of search requests and sharing of the report with the Branches.
- Ensure timely feedback concerning any account opening enquiries and resolution of issues.
- Ensure compliance to operational policies and procedures.
- Oversee filing of all original source documents and all designated periodic reports.
- Performing any other duties as assigned by the immediate Supervisor from time to time.
- To manage staff leave in accordance to the leave policy guidelines.
- Offer leadership and guidance to the account opening services team
- Manage, motivate and train staff to ensure productivity is optimized and level of staff competency is continuously upgraded.
Minimum Qualification
- Bachelor’s degree/Diploma in a business-related field
- Over 3 years’ experience in Operations
- Strong communication and negotiation skills with the ability to network.
- Experience in all aspects of Customer Service and banking processes
Competencies Required
- Good interpersonal skills.
- Ability to communicate effectively.
- A team player
- Pleasant disposition
- Willing to learn, a fast learner preferred.
- Ability to work independently or with minimal supervision.