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Branch Business Manager
Reporting To: Regional Branch Business Manager
Overall Job Purpose
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The Branch Business Manager will be responsible for growing branch portfolio and balance sheet, and effective management of branch sales staff in order to maximise branch profitability.
- Develop strategies & execution plans to create new sales in all business lines in the branch.
- Develop strategies & execution plans to ensure growth of existing businessin the branch.
- Prepare & execute sales presentations & activations.
- Monitoring daily performance at the branch to ensure targets are met. Developing corrective action plan where necessary.
- Monitor & ensure customer service standards at the branch are met & maintained at all customer touchpoints.
- Preparing relevant management Information reports on the branch performance within stipulated timelines
- Manage the sales staff at the branch by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
- Continuous review & appraisal of branch sales staff performance and immediate corrective action.
- Ensure sales staff are motivated for maximum productivity
- Cultivate a team culture that enhances support for each other to ensure overall productivity.
- Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
- Ensure discipline and adherence to staff code of ethics by Branch sales staff.
- Ensure planned leave schedule & execution for branch sales staff.
- Supervise the development of a call program for all clients.
- Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
- Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
- Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
- Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
- Ensure that sales staff manage and maintain quality of Loan Portfolio in the branches
- Continuous review the branch credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
- Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
- Ensure that the branch strictly adhere to banks operating procedures & policies to ensure all controls are observed.
- Ensure the branch comply with AML/KYC guidelines in customer recruitments.
- Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed
Minimum Qualifications, Knowledge and Experience
- University degree in a business related field.
- Master’s degree in a business related field will be an added advantage
- Minimum of 3yrs experience in sales management within the Banking Industry
- Professional qualifications such as AKIB
Key Competencies and Skills
- Selling and Negotiation Skills
- Basic accounting skills
- Team Work and Interpersonal skills
- Leadership Skills
- Analytical Skills
- Integrity and Professionalism
- Communication Skills