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Branch Business Manager

Reporting To: Regional Branch Business Manager

Overall Job Purpose

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The Branch Business Manager will be responsible for growing branch portfolio and balance sheet, and effective management of branch sales staff in order to maximise branch profitability.  

Principle Accountabilities

  • Develop strategies & execution plans to create new sales in all business lines in the branch.
  • Develop strategies & execution plans to ensure growth of existing businessin the branch.
  • Prepare & execute sales presentations & activations.
  • Monitoring daily performance at the branch to ensure targets are met. Developing corrective action plan where necessary.
  • Monitor & ensure customer service standards at the branch are met & maintained at all customer touchpoints.
  • Preparing relevant management Information reports on the branch performance within stipulated timelines
  • Manage the sales staff at the branch by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
  • Continuous review & appraisal of branch sales staff performance and immediate corrective action.
  • Ensure sales staff are motivated for maximum productivity
  • Cultivate a team culture that enhances support for each other to ensure overall productivity.
  • Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
  • Ensure discipline and adherence to staff code of ethics by Branch sales staff.
  • Ensure planned leave schedule & execution for branch sales staff.
  • Supervise the development of a call program for all clients.
  • Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
  • Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
  • Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
  • Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
  • Ensure that sales staff manage and maintain quality of Loan Portfolio in the branches
  • Continuous review the branch credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
  • Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
  • Ensure that the branch strictly adhere to banks operating procedures & policies to ensure all controls are observed.
  • Ensure the branch comply with AML/KYC guidelines in customer recruitments.
  • Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed

Minimum Qualifications, Knowledge and Experience

  • University degree in a business related field.
  • Master’s degree in a business related field will be an added advantage
  • Minimum of 3yrs experience in sales management within the Banking Industry
  • Professional qualifications such as AKIB

Key Competencies and Skills

  • Selling and Negotiation Skills
  • Basic accounting skills 
  • Team Work and Interpersonal skills
  • Leadership Skills
  • Analytical Skills
  • Integrity and Professionalism
  • Communication Skills
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