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Technical Product Specialist

Job Purpose / Objective:

  • To deliver customer training/transfer product usage knowledge to internal/external staff/client as required
  • Responsible for the profitability, product strategy, roadmap of products in portfolio
  • Responsible for the overall success of the product and any improvement/transformational plans of product in portfolio.

Job Responsibilities:

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Product Management Duties

  • Define the product vision, strategy & roadmap
  • Work closely with technical, sales, marketing and support teams to ensure revenue and customer satisfaction goals are met
  • Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
  • Set pricing to meet revenue and profitability goals
  • Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
  • Develop pricing strategies and oversee product development
  • Responsible for gathering and prioritizing product and customer requirements
  • Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
  • Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product.  Maintain backlog of product(s)
  • Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
  • Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
  • Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
  • Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
  • Develop an understanding of customer needs, industry market trends and competitive landscape.
  • Gather market information to understand customer/product problems and design innovative solutions to translate them into revenue opportunities with assistance from requisite teams
  • Continuously benchmark product with that of competition and ensure own product is better and adds more value
  • Ensure all product documentation are accurate and up to date at all times
  • Propose an overall budget to ensure success of the products
  • Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary

 Periodic duties:

  • Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
  • Product Training
  • Quality Assurance

Relationship Management

  • Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues as pertaining to product usage and functionality
  • Develop a mechanism for obtaining feedback from clients (and key players) using products in portfolio

New Business Development

  • Recommend new business opportunities and develop business case in support of such opportunities.
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Project Management

  • Oversee the development of relevant company or client proposals for the products in portfolio
  • Develop relevant product training manual/presentation slides
  • Liaise effectively with development team and Project Management Office with respect to projects/integration handled
  • Participate in UAT sessions of developed solutions before deployment/customer sign off
  • Facilitate product training sessions/workshops of product(s) in portfolio as required
  • Perform solution testing and give feedback to clients and development team where necessary

Education Qualification 

  • A degree in Computer Science or Social Sciences

Experience

  • 3-5 years minimum experience in a similar function.
  • Demonstrated success defining and launching excellent products 

Send your application to; careers.ke@interswitchgroup.com

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