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Head of Fulfilment

About The Role

Oversee warehouse management. Facilitating the Inbound, Inventory, Outbound and After Sales departments to achieve their KPIs and targets. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.

Responsibilities

Operations management

  • Create KPIs and implement simple systems for evaluating and improving performance
  • Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
  • Setup and continuously improve warehouse operations processes
  • Design dashboards to easily identify bottleneck areas of the operational processes
  • Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
  • Liaise with the technical teams as well as the local teams on all matters related to warehousing systems
  • Controlling Out-of-Stock (OOS)

Finance, Stock, Fulfilment and Warehouses

  • Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
  • Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
  • Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops

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Required Skills & Qualifications

  • Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
  • Relevant professional certification in Logistics or supply chain management will be an added advantage
  • Minimum of 6 years FMCG, E-Commerce or warehouse management experience
  • Demonstrated competency in data reporting and analysis
  • Experience or high level of comfort in logistics operations
  • Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
  • Self-Driven and great independent follow-through Ability
  • Strong entrepreneurial skills, leadership, and drive

We offer

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds

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