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Service Availability Tech Lead – (22000014)

JOB DESCRIPTION

We are pleased to announce the following opportunity in the Digital IT within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here)

 Brief description

Reporting to Core Billing and BSS Operations Lead, the position holder will ensure 99.99% system and service availability.

RESPONSIBILITIES

  • Onboard systems to the service monitoring tool.
  • Ensure transfer of system knowledge to the team on new features and support processes by arranging for knowledge transfer sessions.
  • Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure.
  • Project Management: Actively contribute to the management of the projects by ensuring timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable.
  • Operational Excellence: Focuses on achieving maximum performance and driving continuous improvement
  • Work closely with front runner squads to ensure released solutions are well monitored.
  • Drive AIOPs within the monitoring space.
  • Drive auto remediation using DevOps tools to reduce MTTR.
  • Have working experience with Microservices, API Gateways, REST APIs
  • Be well versed with Docker and other container technologies systems availability, Orchestration with a  special focus on Kubernetes.
  • Be very conversant with DevOps tools especially Continuous Delivery tools such as Ansible, Jenkins etc

 

QUALIFICATIONS

  • Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
  • At least 4 years’ experience in a busy telco or IT setup.
  • Domain knowledge in at least 3 of the following areas, Mpesa, VAS, IOT,  Integrations ,Channels, Revenue Management, Databases, Digital Engineering, Infrastructure including cloud environments.
  • Good understanding of the micro service architecture & appreciation of the traditional/classic SOA
  • Technical Knowledge of working on Dev-Ops
  • Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver
  • Being able to implement strict change management policy
  • Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered
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