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IT Services Specialist

Responsibilities

Duties and Responsibilities

  1. To provide user support in the use of hardware and software, including Guests’ ICT services.
  2. To ensure the smooth operation of all ICT equipment within scope.
  3. To ensure data integrity, data security and proper data organization on all user workstations.
  4. The upkeep, maintenance and security of IT equipment including management of anti-virus software on computer workstations.
  5. To ensure the availability of comprehensive and updated documentation concerning equipment under scope.
  6. Troubleshooting of all user hardware and software problems on workstations and peripherals.
  7. Installation of software on workstations and configuring them to the network as per ICT policy.
  8. Configuration and deployment of ICT Hardware including Computer Networks devices.
  9. Assist in the enhancement of ICT Systems and the optimal application of existing systems by helping user departments identify systems improvement and enhancement needs.
  10. Assist to ensure optimum user skills by identifying users training gaps and conducting and coordinating training on user applications
  11. Assist in ensuring Data Backup procedures as per ICT policy.

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Knowledge, Skills & Experience required:

  • Bachelor’s degree in Computer Science, Information Technology, or closely related discipline
  • Minimum of 2 years’ experience in a similar position
  • Working knowledge of Computer Networks
  • Proficiency in Microsoft Office, with excellent knowledge of Microsoft Excel
  • Excellent verbal, written and interpersonal skills
  • Analytic, Troubleshooting, and Training skills
  • Proven leadership skills
  • Self-motivated and a good team player
  • Ability to work under pressure

If you believe that you have the required qualifications and experience, please apply in confidence by 25th October 2021, enclosing a detailed CV, names and addresses of three referees, your current salary and your telephone contact to itvacancy@serenahotels.com.

Only successful applications will be responded to.

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