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Senior Operations Manager

ob Description

Job Summary

Contract Type:

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Full time

We are looking for:

5+ years experience in management and analytical positions

A data-driven analytical mindset (great Excel skills)

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Amazing negotiation and communication skills

Be a hustler, not stopping after 20 obstacles a day

People management experience

A Bachelor’s Degree in Economics, Finance, Engineering or other analytical subjects

Passion about new technologies and ridesharingResponsibilities

Your daily adventures will include:

Define, implement and optimise local operational processes and procedures

Figure out the logistics of how many drivers are needed where and when

Design and execute strategies to increase driver’s engagement and loyalty while reducing churn rate

Develop complex analytical models and reporting systems at city and country level

Actively support the expansion through the rest of the country

Establish partnerships with local fleet owners and other relevant entities

Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives.

Courier Operations Manager

Job Description

Job Summary 

Contract Type:

Full time

We are looking for:

BS degree in Business Administration or related field.

3+ years of previous relevant experience in operations, sales operations, consultancy or analytics.

You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).

Be an owner and proactively find solutions to business problems.

You are organised. You deliver stuff on time & handle stress well.

You are social. You can easily network with people of all backgrounds.

Excellent communication & written skills in English.Responsibilities

Your daily adventures will include:

Launch and manage courier operations in the market.

Hire, train and lead a team dedicated to courier operations to ensure we have good relationships with couriers and fleet partners (if applicable).

Create, improve and scale courier operations processes.

Manage the onboarding process of couriers to ensure service levels are met.

Monitor, improve and optimise key delivery metrics to increase efficiency and ensure a great experience for our users couriers and partners (groceries & restaurants).

Scale courier operations to new cities in the country.

Work closely with the Country Manager, operations teams and HQ functions to develop local strategy and implement global initiatives.

Solve blockers such as forecasting supply and lead the team by example – be confident to roll your sleeves and get things done.

Build complex financial and operational models focussed on optimising each component of deliveries.

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