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Human Resources Manager

Position Description

• The Human Resources Manager will lead all aspects of the Human Resources (HR) function, which will include recruitment, onboarding, performance management, training, administering pay, benefits and leave, and enforcing EDC policies and practices for personnel in the central Nairobi office as well as in the regional offices. The successful candidate will be a conceptual thinker with outstanding relationship building, cross-functional communication, and conflict management skills.

The incumbent must exhibit strong decision-making skills and have experience with Kenyan local labor laws, employee relations, talent acquisition, onboarding, offboarding, training, and overall personnel management. The HR Manager is expected to be comfortable managing grey areas and introducing processes and technology solutions to streamline and strengthen HR’s ability to be an agile partner to the organization. The HR Manager will handle sensitive and confidential documents and information and dealings with co-workers and EDC partners with the highest level of professionalism. The HR Manager will report to the Finance and Administration Manager. This is a full-time position based in Nairobi, Kenya. The HR Manager’s responsibilities will include, but are not limited to:

• Under the oversight of the Finance and Administration Manager and working closely with EDC’s Home Office (HO) Human Resources team, ensure that all employee relations procedures including disciplinary actions, employee counseling, dispute resolution, and separation procedures are handled promptly, professionally, and in compliance with EDC policies and Kenyan labor law; 
• Serve as the main liaison with EDC Home Office Human Resources team; 
• Manage all employment actions including recruitment, hiring, new employee orientation, performance management, capacity building activities, employment agreement drafting and renewals, disciplinary process, and separations;  
• Work with local and Home Office leadership to set local recruitment, onboarding, and training initiatives to maximize staff productivity; 
• Act as a trusted and strategic advisor to leadership in all matters related to Human Resources management; 
• Establish and maintain effective working relationships with staff members at all levels; 
• Monitor employee relations practices and proactively coach managers and staff to ensure a productive work environment; 
• Coordinate with USAID KPLP partners to facilitate alignment of HR policies and practices; 
• Encourage problem-solving and direct communication among employees and supervisors; 
• Ensure HR record keeping is accurate and up to date as per EDC guidelines; conduct frequent HR record audits with assistance from Home Office team members when needed; 
• Manage staff benefits procurement (in conjunction with procurement team), renewals and, reconciliations; 
• Administer all staff benefits programs, enrollments, changes, removals; and maintain appropriate documentation; 
• Support monthly payroll as appropriate, including management of leave requests, timesheet reconciliations and all payroll records; 
• Conduct onboarding and off-boarding meetings; orientations and exit meetings, assigning and collecting project equipment, keys, phones, and other materials as appropriate; 
• Track all performance evaluations to ensure timely completion, accuracy, and fairness in accordance with EDC policies and procedures; 
• Keep up to date with local labor laws and support revision of employment documents and manuals to ensure EDC’s compliance with local laws and regulations. 
• Participate in senior management meetings and decision-making processes, as appropriate; 
• Proactively assess and address potential or existing risks or problems and work with project management and leadership to minimize or eliminate them; 
• Assist with periodic reporting as appropriate and when necessary, submit inputs to periodic reports in a timely manner; 
• Comply with project and EDC policies concerning security, HR, data privacy, and confidentiality; 
• Perform other duties as assigned. 

Qualifications

The candidate for the position of HR Manager shall have at a minimum the following qualifications: 

Education:  

• Master’s degree in Human Resources, Business Administration, or related field. 

Skills and Experience:  

• A minimum of 7 years of progressive experience in Human Resources and Operations Management; 
• Management experience required; 
• Strong knowledge of Kenyan labor regulations;  
• Solid experience with the entire employee life cycle (hire, onboard, train, performance management, employee relations, and separations); 
• Demonstrated leadership skills as it relates to HR initiatives;  
• Experience leading the entire recruitment cycle, conducting market scans and managing external talent acquisition resources, such as contractors; 
• Understanding of nonprofit management and governance preferred;  
• Demonstrated ability to exercise sound judgment, and handle highly confidential information appropriately; 
• Ability to work independently and collaboratively within a cross cultural setting, negotiate diplomatically, and function well under pressure; 
• Supervision experience required;  
• Excellent verbal and writing skills; 
• Flexible approach to problem-solving; 
• Strong interpersonal & organizational skills; 
• Excellent analytical skills and aptitude for details; 
• Willingness and availability to travel to regional offices and areas covered by the project;  
• Proficiency with MS Word and MS Excel required;  
• Knowledge of USAID regulations preferred. 

IT Officer

Position Description

• The IT Officer will provide IT technical support and network support at headquarters and in regional offices. The IT Officer will be responsible for overseeing the installation, usage, and maintenance of office IT systems, as well as troubleshooting and managing IT solutions. This position will work in close collaboration with Home Office support and Home Office Help Desk. This position reports to the Finance and Administration Manager. This is a full-time position based in Nairobi, Kenya.

Primary Responsibilities:

• Provide technical set-up and needed support on all IT related issues, including installation and testing of LAN, servers, Internet gateways, workstations, printers, client software, upgrades, and configuration; 
• Liaising with and overseeing all work done by outside IT agencies and consultants, e.g. installations performed by third parties such as cabling, Internet connectivity, etc. 
• Responsible for tracking Helpdesk requests, issues, and service requested by the project staff. 
• Deploy and implement office network according to Home Office specifications; 
• Document network operations, processes, and procedures; 
• Serve as the Nairobi office Network Administrator; 
• Oversee and support network administration in the regional offices;  
• Identify and solve possible problems in the network; 
• Supervise and follow-up on equipment maintenance provided by other contractors; 
• Provide in-person and virtual support and troubleshooting problems for all employees in the Nairobi and regional offices; 
• Implement and enforce security on the network and prevent misuse of IT resources; 
• Participate in writing office IT policy as required; 
• Advise on all IT related procurement; 
• Responsible for IT inventory; work closely with the Logistics Officer to monitor distribution and location of IT equipment by performing at least a yearly inventory check-up; 
• Set up, implement, and maintain hardware firewall; 
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates; 
• Implement and document a disaster recovery plan and offsite storage of backed up data. 
• Provide guidance and support to all project regional offices for all the functions above as needed. 

Qualifications

The candidate for the position of IT Officer shall have at a minimum the following qualifications:

Education:

• Minimum of a bachelor’s degree in IT, Information Systems sciences or related field. 

Skills and Experience:

• Must have at least 5 years of experience in IT systems management;  
• Candidates who demonstrate previous experience working on USAID-funded projects is preferred; 
• Advanced and extensive knowledge of MS Excel and ability to do macro programming and ODBC connection;  
• Demonstrated capacity to work effectively with teams;  
• Excellent people skills at all levels, cultural sensitivity, ability to work well under pressure, negotiate diplomatically, and the ability to work well in a multicultural and multi-disciplinary work environment; 
• Effective oral and written communication skills in English; 
• Willingness to travel in all program areas, as necessary. 

Language:

• Fluency in English is required. 

Method of Application

Use the link(s) below to apply on company website.

• Human Resources Manager
• IT Officer