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Associate, KYC Operations
Responsibilities include but are not limited to:
- Ensure new customers are onboarded in accordance with the company’s KYC procedures by creating customer profiles, inclusive of reviewing and verifying customer documentation, where required. Examples of specific responsibilities may include:
- Reviewing customer-provided documentation;
- Conducting research on internal and external systems;
- Evaluating, decisioning, and documenting potential name matches;
- Review customer file for completeness and accuracy;
- Risk rate customers in accordance with a methodology;
- Escalate certain customers to Compliance or Risk Management in accordance with KYC policy and procedures;
- Reviewing potential name matches and conducting supplemental research;
- Conducting outreach within the organization and externally, where required; and
- Use translation tools to conduct research and decipher documents in other languages.
- Identify gaps in customer profile requiring further information to facilitate customer onboarding.
- Collaborate with internal teams, such as sales, to obtain necessary customer information (non-client facing).
- Maintain detailed and accurate customer profile records to ensure compliance with regulatory requirements and internal procedures.
- Conduct a periodic review of the customer profile to ensure relevant KYC data is up to date in accordance with KYC policy and procedure.
- Serve as the first line of defense, identifying and escalating potentially suspicious behavior or documents.
- Stay updated on the latest regulatory developments and changes in KYC requirements as well as potential indicators of fraud or other suspicious activity.
- Assist the KYC Team Lead and VP of KYC Operations in the development and implementation of KYC procedures that adhere to KYC Policy.
- Learn and adapt new technology systems or processes, as required.
- Adhere to internal review deadlines to minimize impact to the customer experience.
Required competency and skillset to be a waver
- Bachelor’s degree in Finance, Business, or a related field.
- Previous experience in a KYC, due diligence investigations, or compliance role, preferably in the payment industry. Specific experience conducting external research / screening tools a plus.
- Strong understanding of customer verification and investigative due diligence methods and ability to execute due diligence and verification checks based on this understanding.
- Good understanding of KYC requirements and anti-money laundering regulations.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to make quick decisions and work effectively in a fast-paced, dynamic environment.
- Proficiency in English required, with additional proficiency in French [required/preferred].
- Proficiency in [Particular tools or technology you would like – Excel, Word, Google docs, etc.
Manager, KYC Regional Operations
Responsibilities include but are not limited to:
- Oversee the execution of the KYC process for both enterprise and SMB customers to ensure compliance with all regulatory requirements relating to customer identification and verification.
- Lead, mentor, and manage a team of approximately 5-10 KYC Associates. Ensure completeness, accuracy, and timeliness of KYC Associates’ work product. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster KYC Associate development.
- Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on KYC Associates’ work product, and provide clear and direct feedback to KYC Associates to improve quality.
- Recommend strategies to enhance the efficiency and effectiveness of the implementation of the KYC process.
- Manage relationships with stakeholders. For example, conduct regular checkpoints or discussions with the applicable Compliance and Risk Management personnel, escalating any material risks or issues to regulatory compliance. This role will also communicate directly with sales personnel to facilitate the collection of appropriate KYC document.
- Track and report on team performance to the VP of KYC Operations. Assist VP of KYC Operations with department-wide performance reporting as required.
- Collaborate with other KYC Managers in facilitating consistent and quality execution of procedures.
- Stay updated on the latest regulatory developments and changes in KYC requirements
Required competency and skillset to be a waver
- Bachelor’s degree in Finance, Business, or a related field.
- 5-8 years of experience in a similar role, including significant people management experience, preferably in the payment industry. Specific experience with customer onboarding or due diligence a must.
- Strong understanding of KYC requirements and anti-money laundering regulations.
- Proven leadership skills with experience managing and mentoring a team.
- Experience in conducting a quality assurance/quality control function with a proven ability to deliver clear, direct feedback.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to make sound decisions.
- Ability to work effectively and drive results in a fast paced environment.
- Proficiency in English required, with additional proficiency in French preferred.
- Experience with customer onboarding verification tools and research databases a must.