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Social Behaviour Change (SBC )Officer – Turkana

ROLE PURPOSE:

The SBC Officer will implement Health, Nutrition and adolescent sexual reproductive health (ASRH) SBC related interventions in Turkana. The SBC Officer will support in the designing of the overall SBC strategy and integrated umbrella campaign. S/he will ensure that all SBC activities support the achievement of health & nutrition targets in the project sites. The position will be responsible for the timely implementation of all SBC related activities based on state of the art SBC practices and capture lessons learned. The SBC officer will also take a leading role in coordination with all project staff and partners in the consortium to adhere to the SBC strategy and approach in their respective Counties.  S/he will work closely with project technical and management staff to generate stakeholder inputs, support in development of implementation plans and suitable knowledge management and measurement

The Program / Department / Team

With funding from USAID’s Bureau for Humanitarian Assistance (BHA), Mercy Corps’ USAID Nawiri Program is leading a consortium of Kenyan and international partners on a five-year journey to sustainably reduce persistent acute malnutrition in Turkana and Samburu Counties of Kenya. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation, the program takes a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Mercy Corps’ consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties. The project is co-created, co-implemented, and co-measured to address problems and solve them at the county level. Save the Children is a member of the Mercy Corps Led USAID Nawiri consortium implemented in Samburu and Turkana counties. 

SCOPE OF ROLE:

Reports to: Social and Behavior Change Advisor

Indirect Reports: None

Staff reporting to this post:

Direct: None

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Country Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH. In 2012, as part of a global reorganization process, Save the Children combined the programmes of SC UK, SC Canada and SC Finland to create a single operation in Kenya. In Feb 2014, we completed a second transition, which saw us join forces with the British INGO, Merlin, and merge their health and nutrition programmes with our own. Save the Children now has an operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Turkana, Wajir and Nairobi and we work through partners in many other parts of the country. In total, we employ around 200 staff and had an operating annual budget in 2019 of approximately US$ 13 million.

KEY AREAS OF ACCOUNTABILITY : 

Technical assistance and capacity building

  • This staff will be the primary driver of developing the SBC approach, branding campaign platforms and working with all purpose leads (Governance, health & nutrition, WASH and Livelihoods) to ensure they are using state-of-the-art SBC approaches linked to the overall strategy and work with them on the development of SBC content (i.e. trigger videos, forum theatre, experiential fairs, radio diaries, experiental and participatory learning) as appropriate.
  • Mobilize and engage with communities through the MOH structures including Community Health Services and other change agents in the project to address negative social determinants to health and nutrition.
  • Support in provision of state of the art and evidence based technical inputs and guide priority setting for the research agenda and activities in collaboration with the SBC Advisor and other technical teams.
  • Support in designing strategy and umbrella campaign with stakeholder input and audience testing
  • Support in actively identifying direct technical inputs from all technical areas to ensure effective support for their targets; coordinate project SBC activities and provide direct technical support to other technical counterparts as needed.
  • Cultivate strategic relationships with government ministries, and other stakeholders for the smooth implementation of program activities in their assigned County.
  • Coordinate monitoring of SBC activities with other staff according to the M&E framework and assess if targets are achieved and document results in their assigned County.
  • Ensure the timeliness and quality of all SBC content for reports and meet all reporting requirements.

Capacity Building, Mentorship and development

  • Build the capacity of USAID Nawiri field staff to be able to support and oversee the community change agents’ engagement with the community members. Support in the identification and development of innovative approaches for changing the attitudes, perceptions, and practices around decision-making for health and nutrition outcomes, at multiple levels and scales (e.g. individual, HH, community, public and private sector institutions, etc.)
  • Lead and motivate the community own resource persons (e.g. CHVs) to ensure effective project implementation. 
  • Work with Civil Society Organizations(CSOs)/Sub grantees (e.g. Local implementing partners, community based organizations (CBOs), Faith based Organizations(FBOs) to define expectations, provide leadership and support as needed, and evaluate performance regularly
  • Capacity built the CSOs, CBOs, FBOS, Community own resource persons to ensure they have the requisite skills and knowledge to be able to implement projects as required.

Representation and advocacy

  • Represent NAWIRI in relevant internal and external fora as required.
  • Represent Save the Children in relevant internal and external fora as appropriate
  • Work closely with the Health and Nutrition team and any other project and operations teams in advocating for the survival of the child in line with the Country Strategic Plan and global strategy of Save the Children
  • Work with consortium members to further Save the Children’s mission for children.

Assessment, monitoring, evaluation and documentation

  • Participate in the annual work planning process in close collaboration with USAID, MOH and County health teams and the project staff
  • Prepare narrative reports for the donor(s) and Save the Children as required, ensuring these are of a high quality and submitted for review in a timely manner. This will involve compilation of information from a range of project staff and MoH partners
  • Monitor program outputs and results and work closely with the Monitoring, Evaluation and Research team to ensure that results are documented and reported accurately and in a timely manner
  • Work closely with the Monitoring, Evaluation and Research team and ensure that all monitoring plans, baselines, reviews and evaluations are in line with the project design and donor guidelines and are being implemented as required.
  • Facilitate appropriate dissemination of research findings and good practices documentations in the project internally and externally to donors, governments, consortium partners and other key actors for immediate and sustainable development of children in Kenya
  • Escalate complaints and feedback of a serious nature to field manager/Technical Head and child safeguarding focal point.

Knowledge management

  • Serve as a technical knowledge, skills and experience hub for the sector in USAID Nawiri in documenting and sharing best practices and innovations for replication and advocacy together with quality programme team.
  • Work with technical resources among Save the Children members to facilitate sharing and learning in child survival and nutrition good practices and leverage their support for strengthening HSS related studies, assessments, innovations, advocacy and capacity building in favour of children in Kenya   

BEHAVIOURS (Values in Practice)

Accountability:

  • holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • future orientated, thinks strategically and on a global scale.

Collaboration:

  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • approachable, good listener, easy to talk to.

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks.

Integrity:

  • honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS AND EXPERIENCE

  • Minimum Bachelor’s degree in social sciences or related field.
  • Experience implementing SBC, ASRH, health promotion, social marketing, child health, nutrition or similar programs in Kenya. Knowledge of and ability to implement using the Human Centred Design (HCD) would be an advantage as experience in water, sanitation, and hygiene.
  • Minimum of 4 years of experience required in health communication, public health promotion, health or behavioural sciences, or related field and demonstrated experience in community-based and inter-disciplinary teams.
  • Demonstrated ability to implemented effective behaviour change campaigns, including community engagement and experiential activities in Kenya; prior experience working in Northern Kenya highly desired
  • Demonstrated abilities and experience in SBC strategy and materials development, implementation and monitoring and evaluation of SBC interventions.
  • Experience of working with local/national governments and capacity building of systems, partners and staff.
  • Demonstrated problem solving skills, collaboration experience, creativity and willingness to innovate;
  • Demonstrated ability to lead and work effectively in a team
  • Familiarity and understanding of USAID & FFP policies and procedures, or those of other donors, or those of donor-funded projects or community-based projects;
  • Highly developed interpersonal, communication and facilitation skills including participatory approaches, influencing and negotiation.
  • Strong results orientation, with the ability to challenge existing mind-sets
  • Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in and ability to present complex information in a succinct and compelling manner
  • Outstanding report writing skills
  • Fluent oral and strong analytical, written English communication skills is required
  • Qualified candidates from Samburu County are encouraged to apply.

Internal Controls and Compliance Assistant

ROLE PURPOSE: 

S/He will work closely with the finance and programme teams to ensure efficient support is given to external audit teams with the aim of minimising any issues arising from external audits. In addition, he/she will promote and instil a culture of compliance throughout SC Kenya programme and its partners. Under the direction of the Internal Controls and Compliance Coordinator, he/she will support in overseeing adherence to internal policies and procedures and donor compliance regulations, ensuring that any non-conformities are documented, investigated, and resolved.

Contract Duration: 1 year

Location: Nairobi

Reports to:Internal Controls and Compliance Coordinator

Directly reports: None

KEY AREAS OF ACCOUNTABILITY: 

EXTERNAL AUDIT SUPPORT

  • Under supervision of the Line Manager, lead on project audits in liaison with Awards, Finance staff and the relevant project managers ensuring donor compliance with responsibilities including:
  • Coordinating the entire process of external audits and if need be, accompany the auditors to field offices. 
  • Identification of documents required by the auditor.
  • Sharing with the area offices the audit timelines and requirements.
  • Liaise with programmes and departments in providing management comments to issues raised by the auditors.
  • Clarify and share questioned transactions from auditors for cross department responses.
  • Coordinate entry and exit meetings with the auditors.
  • Track and communicate audit findings and recommendations to the Line Manager for sharing with SMT on a quarterly basis and follow up with relevant department to ensure corrective actions are taken.
  • Visit field offices and review internal processes (financial and non- financial) according to Save the Children regulations.
  • Document audit findings and report to the line manager.
  • Review award files, reports and documents prior to any in country donor audit, making sure that everything is present and that all main compliance points have been tested.

DONOR COMPLIANCE

  • Summarizing regulations and requirements for all Save the Children Kenya programme donors and all other major institutional donors, and circulating to relevant staff.
  • Train and support budget holders, other departments, staff and partners in the relevant donor regulations, promote awareness of the importance of adherence to all guidelines.
  • Take part in proposal development and advise on donor compliance. 
  • Take part in new award start-up meetings to ensure that budget holders understand donor compliance regulations.
  • Ensure Save the Children Kenya programme is complying with all applicable, reporting requirements and regulations.

PARTNERSHIP COMPLIANCE

  • Visit field offices and partners to review source documents and processes according to donor guidelines.
  • Document findings and report to budget holders and Line Manager.

INTERNAL SYSTEMS COMPLIANCE

  • Update the operations teams, finance and partners with changes in donor regulations.
  • Make sure that document retention is in accordance with donor guidelines and a clear process is in place for regular secure storage.

FRAUD AND INVESTIGATION

  • Participate in fraud investigation cases that may arise under the supervision of the Line Manager.

BEHAVIOURS (Values in Practice) 

Accountability:

  • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters.
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks

Integrity:

  • Honest, encourages openness and transparency

EXPERIENCE AND SKILLS

Essential

  • Bachelors of Commerce degree in Finance or equivalent. 
  • Professional qualifications in Accounting (CPA part III or ACCA II).
  • Recommended a minimum of 2 years’ experience in Auditing, Awards (Grants) management or donor compliance.
  • Proven knowledge of compliance regulations for all major donors; USAID, EC, ECHO, DFID, UN bodies.
  • Strong working computer skills especially in accounting packages.
  • Highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
  • Strong results orientation, with the ability to challenge existing mind-sets.
  • Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in.
  • Ability to present complex information in a succinct and compelling manner.
  • Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies.
  • Fluency in English, both verbal and written, required. 
  • Have strong report writing skills. 
  • Willingness to undertake high amount of travel to field locations (up to 50%).
  • Commitment to Save the Children values.

MEAL Coordinator

ROLE PURPOSE: 

Monitoring, Evaluation, Accountability & Learning (MEAL) is a core function in all Save the Children programs globally, representing our commitment to accountability and transparency, it is also a crucial aspect of program quality management. Save the Children in Kenya is looking for a creative and motivated individual who has the experience and competencies to work as Monitoring, Evaluation, Accountability and Learning (MEAL) Coordinator.

The MEAL Coordinator will bring significant experience and fresh ideas to develop and implement a realistic MEAL strategy and systems, ensuring that they are institutionalized within the existing project cycle management framework, and that staff have the capacity to implement them. The MEAL Coordinator will have a key role in establishing and promoting programme quality and innovation, which will be achieved through developing and improving monitoring, evaluation, impact assessment and learning methodologies.

SCOPE OF ROLE:

Reports to: Head of MEAL

Staff reporting to this post: None for now

Budget Responsibilities: None

Role Dimensions: Ensure that quality is built in programmes at the design of projects, that all project have log frame and MEAL plans using a standard framework; quality benchmarks for all projects are up to date and are being used to monitor quality of all projects in the CO, build capacity of the program and MEAL teams in data collection, analysis and update Indicator Performance Tracking Table (IPTTs) of projects that he/she will be responsible for.  Ensure that data reported in project reports is accurate and that it reflects project achievement.  Make sure the complaints & feedback mechanisms are functional; strengthen coordination and collaboration with all program team and partner staffs. Ensure that MEAL is visible within projects. With support of the Research and Learning Manager and Head of MEAL, lead baseline and endline surveys; and support formative and operational research.

KEY AREAS OF ACCOUNTABILITY:

Monitoring and reporting: 

  • Implement the MEAL system, which includes use of PRIME system for indicator progress tracking, monitoring progress against targets through Logframe, track beneficiary reach, develop monitoring tools and guidelines for data collection using technology, use of CommCare for beneficiary tracking and reporting etc. 
  • Carry out field monitoring visits to monitor quality of program interventions against Quality Benchmarks and update actions in the action trackers. Share monitoring feedback with program team and follow up. 
  • Conduct Data Quality Assessments (DQA) for the program to ensure that data reported is validated, is accurate and consistent while providing feedback as necessary to program teams for continuous improvement. 
  • Conduct regular data analysis and share with program teams to inform projects progress and guide in making any adjustments to programs based on the data. 
  • Maintain close coordination with program managers at field level and Head of MEAL on Quality and Accountability issues. Share all information (monitoring reports, CFM analysis, etc. with Head of MEAL. 
  • Support program teams to develop high quality reports that include analysis of data to illustrate SC’s impact including providing evidence of good practices

Evaluations, Research, Learning and Knowledge Management

  • Provide a synthesis of all evaluations; professionally document and proactively share information and learning from projects, that could be adapted and emulated by other stakeholders as necessary.
  • Provide support for all internally and externally led needs assessments, formative, operational research, and evaluations etc- this includes supervision of consultants. 
  • With support from communications, research and learning manager and programs teams develop quality case studies 
  • Upload data and reports into SharePoint and other relevant online repository systems and maintain such database.
  • Update the online evaluations tracker on a regular basis and ensure that it is up to date with all the studies and evaluations that are implemented within programs

Accountability to participants

  • Maintain a functional accountability mechanism where projects information is shared with children, adults and communities on a regular basis and through the most appropriate mechanisms.
  • Promote use of innovative child-participation methodologies during feedback collection while ensuring that every child has opportunity to participate, to influence others, especially decision makers.
  • Maintain and update a Feedback and Response Mechanism database for tracking feedback from communities and ensure that the feedback/complaints loop is closed.
  • Develop regular feedback trend analysis and share analysis with program team
  • Build capacity of other program staff to document feedback from children and communities, including ensuring participation of communities in program activities and sharing information with communities 
  • Share MEAL findings & FRM issues in each monthly reporting

Programme Design and MEAL Resourcing:

  • Contribute to the quality of program design – reviewing log-frames, results frameworks, project plan, strategic plans, MEAL Plan etc. 
  • Ensure that MEAL is an integral part of the programme design stage and features in all proposal development, and during the project budgeting.
  • Responsible for effectively managing the MEAL budget within the project
  • Ensure the key learning’s are incorporated in upcoming project plans and interventions

SKILLS AND BEHAVIOURS (SCI)

Accountability:

  • Holds self-accountable for making decisions, managing the above responsibilities efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

  • Sets ambitious and challenging goals for themselves, takes responsibility for their own personal development and encourages partner staffs to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically and on a global scale.

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues, and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to.
  • Open to a digital and innovative way of thinking 

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks.

Integrity:

Honest, encourages openness and transparency; demonstrates highest levels of integrity

EXPERIENCE AND SKILLS

Essential

  • Recommended a minimum of five years practical experience in M&E system coordination/implementation in a large international NGO or other international relief/development body; in a both emergency and development contexts, preferably with solid MEAL experience in more than one of the Save the Children priority sectors: education, child protection, rights governance, Health & Nutrition and emergencies.
  • Excellent knowledge of information technology systems and proficient in the use of Kobo and CommCare data collection tools
  • Skilled in quantitative and qualitative data analysis using appropriate software i.e. Stata and/or SPSS and ATLAS.ti 
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
  • Ability to analyze and disseminate complex information to a range of stakeholder audiences;
  • Demonstrated ability to use existing digital platforms for tracking and reporting such as the Digital Attendance Application
  • Ability to present complex information in a succinct and compelling manner
  • Open to a digital and innovative way of thinking
  • Excellent planning, coordination, and reporting skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities;
  • Strong communication and interpersonal with experience working in multicultural, multi -location, values driven teams;
  • Commitment to Save the Children values

Desirable

  • Remote management/contingency planning
  • Experience in Monitoring and Evaluation of Advocacy programmes.
  • Previous experience working in hard to reach areas

QUALIFICATIONS :

  • Bachelor’s Degree in Social Sciences, Statistics, Biostatistics, Operational Research, Population Studies, Demography Education, Development Studies, or Information Technology is required
  • Master’s Degree in International Development, Statistics, Development Studies, Population Studies, Monitoring and Evaluation, Education or Information Technology is desirable

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