Latest job opportunities at HF Group

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Relationship Manager – Personal Banking

Principle Accountabilities

• Provide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
• Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis.
• Ensure clients are aware of all the Privileges & Solutions offered under Personal Banking.
• Ensure clients are aware of all financial services offered by the bank- drive full service bank agenda.
• Use systems effectively for customer contact management, sales and service activity.
• Ensure delivery of service promise for improved customer satisfaction levels.
• Minimize client attrition.
• Ensure set Complaint Management processes are followed and TATs are met.
• Source New Business from Personal Banking clients through referrals, marketing activities and personal contacts.
• Develop the Personal Banking customer base and expand the unit’s business growth through marketing of the Personal Banking products and services.
• Enhance HF Personal Banking sales/ revenues and promote cross selling of bank products to all existing clients.
• Achieve Revenue goals, Sales and Portfolio growth targets across a range of products and services.
• Achieve Product Holding per customer growth targets
• Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
• Participate in SME and Institutional Bank customer calls for marketing initiatives.
• Drive segment based focus products agenda and conduct branch product trainings.
• Complete training programs allocated in line with your Role.
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services.
• Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed.
• Ensure required approvals are obtained before authorizing payments.
• Monitor overdrawn accounts/ overdue loans and follow up for clients to regularize.
• Ensure accounts are not overdrawn without authorization.
• Adhere to set processes and procedures.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in a business related field
• Master’s Degree will be an added advantage
• Retail Banking Associate (RBA UK)
• Customer Relationship Management Course
• Minimum 3 years’ experience in similar job with a financial services institution
• CISI Certified Level 1 will be an added advantage

Key Competencies and Skills

• Knowledge of Banking and Business Operations
• Audit Standards and Legislations
• Compliance and Regulatory Framework
• Conceptual and Analytical Skills
• Intricate understanding of products pertaining to HNW customers both internal and external (competitors).
• Basic market knowledge of various investment vehicles / markets/ economics.
• Strong interpersonal skills and appreciation for diversity.
• Team player with ability to train, develop and mentor junior staff.
• Relationship Management skills.
• Networking Skills.
• Communication and Interpersonal Skills
• Personal Ethics
• Negotiation Skills
• Extrovert/ Amiable personality.

Relationship Manager – Trade Finance

Minimum Qualifications, Knowledge and Experience

• Business related degree from an accredited university preferably with a major in Finance, Marketing and/or Economics.
• At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of SME or Commercial/Corporate Banking clients.
• Experience managing borrowing customers and analyzing financing proposals, especially for SME.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and basic accounting skills.
• Demonstrated good planning and organisation skills.
• Strong leadership and management skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.

Fraud Analyst

Principle Accountabilities

• Constantly monitor and identify high-risk & unauthorized transactions and fraudulent accounts.
• Identify fraudulent transactions and institute prompt mitigating actions.
• Review daily reports & escalate suspicious transactions to relevant stakeholders.
• Recommend and action appropriate holds on accounts identified as having potentially fraudulent issues.
• Contact Customers & Banks to verify transactions and resolve fraud-related account issues, if fraud confirmed, initiate investigations and dispute process.
• Facilitate understanding of fraud prevention and detection across the Bank network.
• Track status of resolved items to provide a record of activities and support identification of trends or persistent issues.

Minimum Qualifications, Knowledge and Experience

• University Degree in Computer Science / Finance / Business/ Banking / Criminal Justice studies.
• At least 2 years’ experience in Banking Operations; 1 years’ experience in Fraud Monitoring, Prevention and Detection
• Experience using Analytics techniques in Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees is an added advantage.
• Familiarity with wide array of Fraud Analysis tools, applications and solutions.

Key Competencies and Skills

• Attention to detail
• Organization skills
• Problem-solving skills
• Trustworthiness
• Computer competency

Relationship Manager – Diaspora Banking

Principle Accountabilities

• To be the principal point of contact for the Bank’s relationship with a designated portfolio of diaspora customers and non-customers to all other HF Group units as customer needs dictate.
• To sell, grow business and ensure there is increased customer base, deposits, earnings, facility utilization and usage of all bank products and services.
• To achieve the set growth targets for the portfolio in terms of numbers and values for both Liabilities and Assets.
• To ensure the existing customer relations are well maintained to achieve customer retention.
• Plan, manage and execute campaigns in International markets with high customer potential for recruitment and articulate Bank focus with targeted presentations.
• Analyze market intelligence across the global markets to facilitate development of innovative products.
• To ensure quality service delivery for customers to achieve agreed service levels.
• Undertake existing customer profiling and upselling to increase value per customer.
• Manager diaspora customer requests/transactions in compliance with HFC operational guidelines and procedures with zero tolerance to operational risk and frauds.
• Manage customer portfolio at risk (PAR), account migration and provisions to ensure they are within the Bank’s acceptable levels.

Minimum Qualifications, Knowledge and Experience

• University Degree preferably in a business related field.
• Professional qualifications (AKIB/CIB/CPA/ACCA) 
• MBA is an added advantage
• At least 5 years general banking experience and must have proven experience in Relationship Management ,Customer Service,Credit Analysis & Administration and Sales/product development.

Key Competencies and Skills

• Ability to travel abroad for Diaspora Market Activations
• Ability to build long term,high quality and trusted relationships.
• Excellent planning and organizational skills as well as be an excellent communicator with ability to set and meet stretching targets and  strict deadlines.
• Result driven with a track record of demonstrable networking selling and influencing skills as well as ability to identify new opportunities.
• Demonstrate solid awareness in operational risk and quality in driving service excellence.
• Ability to take initiative and prioritize tasks; good time-management, problem-prevention and problem-solving skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Relationship Manager – Institutional Banking

Principle Accountabilities

• Business planning and growth within government and quasi government institutions.
• Undertake market situation analysis to identify new business opportunities.
• Understand customers’ businesses and anticipate their requirements.
• Match customers’ needs with HFC product capabilities through presentations and proposals.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Offer need based solutions to meet the specific investment needs of our customers and prospects.
• Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
• Adhere to set guideline and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles
• Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
• Tracking and monitoring of TAT and errors to ensure the minimum threshold is met

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree
• Minimum of 3 years’ experience in sales preferable within the Banking Industry
• Demonstrate knowledge of banking operations

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Creative Designer

Principle Accountabilities

• Develop campaign concepts in liaison with other marketing team members
• Design and define look and feel for brand collateral and assets in line with the brand guidelines
• Collaborate with other marketing team members to decide the best channel selection for design briefs
• Amends and edits to existing artworks
• Application of concepts for various channels
• Ensure all artworks are relevant for to the target audience and on brand
• Development of key visuals, identities and logos
• Design of fascia’s and signage including liaison with production houses on best materials
• Design of digital content in liaison with the Content management officer and digital media buyers

Minimum Qualifications, Knowledge and Experience

• Degree in Design or any other related field / Degree and diploma in graphic design 
• At least 3 years’ experience as a designer or art director preferably in an agency setting with demonstratable work portfolio.

Key Competencies and Skills

• Computer fluency in Mac and PC
• Knowledge of design techniques, tools, and principles
• Typography knowledge
• Multimedia content development
• Media production, communication, and dissemination techniques
• Understanding browser capabilities
• Creativity and originality
• Attention to detail
• Adaptability, flexibility
• Teamwork
• Organization, ability to juggle multiple projects
• Self directed

Internal Auditor

Principle Accountabilities

• To plan and conduct/ execute / carry out the internal audits of all the business functions of the company with a view to identifying risks and recommend corrective actions to improve the business control environment.
• Generate quality audit reports on findings for reporting to management and to highlight exceptions noted and recommending improvements. 
• Following up on corrective measures to ensure the corrective actions are undertaken as agreed for both internal and external reports by the regulators i.e. KPMG and CBK.
• To review policies and procedures to ensure they are adequate and minimize risks by building in internal controls within the internal procedures and policies.
• Maintenance and archiving of audit reports and audit working papers for internal and external audit assignments.
• To review and advise on any new product features, policies, procedures and services to ensure adequacy and suitability.
• Conduct investigations to identify any lapses or fraudulent transactions as when required with a view to recommending further controls to avoid future losses. 
• Peer review of the audit reports to ensure this captures all the relevant value adding issues and are understood by the teams.

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution.
• Must have qualifications in CPA (K), CISA, ACCA.
• CIA is an added advantage.
• A minimum of 3 years working experience in an audit function in a financial institution or an external audit firm.

Key Competencies and Skills

• Must have Information Technology and accounting skills.
• Practical experience in use of CAAT tools skills e.g. ACL
• Proficient in use of  MS Office tools.  
• Working knowledge of electronic working papers tools e.g. Team Mate.
• Report writing and analytical skills.
• Good understanding of the Bank’s processes and procedures.
• Ability to think broadly and critically.
• Ability to work independently under strict deadlines.
• Must have good interpersonal and communication skills.
• Demonstrated good planning and organisation skills.
• Must be a team player and have integrity
• Must be adaptable to working in different locations/ environments.

Branch Business Consultant

Minimum Qualifications, Knowledge and Experience

• A Business related degree from a reputable institution
• Atleast 3 years in the Banking Industry
• Strong appreciation of banking Products.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Excellent selling skills and negotiation skills
• Practical experiences in use of MS Office applications.
• Must have good interpersonal skills and communication skills (both oral and written).
• Results oriented, problem analysis and problem-solving skills.
• Demonstrated good planning and organizational skills.
• Good listening skills.
• Attention to detail and accuracy.
• Must be a team player and have integrity.

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