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Relationship Officer – Education & Religious Institutions
PURPOSE:
To generate revenues and maintain relationship from the education & religious institutions sector.
PRIMARY RESPONSIBILITIES:
- Generating new business from sector;
- Servicing existing clients;
- Training new and existing clients on products;
- Attending to customers complaints;
- Preparations of quotations;
- Promoting CIC brand;
- Develop and maintain close working relationships with church-based intermediaries;
- Building and maintaining strategic relationships in the church sector and
- Ensuring proper coding of business to ensure proper capturing of church business.
- Building and maintaining strategic relationships in the education sector.
Academic and Professional Requirements
Education
- Bachelor’s degree in a related field
- Computer literate in MS Office and other office applications
- Certification in either of the following; ACII, AIIK or COP
Experience Required:
- Relevant experience 3
Assistant Claims Analyst – General Business
PURPOSE:
To achieve customer satisfaction through efficient and prompt claims settlement.
PRIMARY RESPONSIBILITIES:
- Register and analyse intimated claims and advise client on supporting claims documents;
- Appoint service providers where applicable;
- Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
- Process fully documented claims and referring any suspicious claims to the supervisor;
- Initiate reinsurance and third party recoveries (written demand letters);
- Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
- Process all service providers invoices and payment within the set standards;
- Issue discharge vouchers for all fully documented claims;
- Attend to customer queries and complaints promptly and professionally;
- Communicate risk improvement measures to the underwriter to take appropriate action;
- Follow up on claims payments and
- Prepare various claims analysis reports for clients and management consumption.
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Academic and Professional Requirements
Education
- Bachelor’s degree in Business or in a related field
- Computer literate in MS Office and other office applications
- Part qualification in relevant professional field in IIK or ACII
Experience Required:
- Relevant experience 2
Claims Assistant – General Business
PURPOSE:
Responsible for effectively handling claims and settling them within stipulated timelines.
PRIMARY RESPONSIBILITIES:
- Register and analyse intimated claims and advise client on supporting claims documents;
- Appoint service providers where applicable;
- Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
- Process fully documented claims and referring any suspicious claims to the supervisor;
- Initiate third party recoveries (written demand letters);
- Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
- Process all service providers invoices and payment within the set standards;
- Issue discharge vouchers for all fully documented claims;
- Attend to customer queries and complaints promptly and professionally;
- Follow up on claims payments
Academic and Professional Requirements
Education
- Bachelor’s Degree in a relevant field,
- Computer literate in MS Office and other office applications
- Part qualification in relevant professional field -Diploma in Insurance, ACCI/AIIK will be an added advantage.
Experience Required:
- Relevant experience 1
Customer Experience Officer
PURPOSE:
To provide general customer service in respect to all lines of business for all CIC subsidiaries.
PRIMARY RESPONSIBILITIES:
- Champion the planning, execution, and oversight of the CRM implementation project;
- Collaborate with cross-functional teams to gather requirements and ensure alignment with organizational needs;
- Develop and deliver training programs to drive user adoption and satisfaction;
- Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
- Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
- Carry out monthly customer callouts for all lines of business;
- Collect and analyse customer feedback at the group level and document as required;
- Manage and efficiently resolve customer complaints;
- Provide customers with product and service information;
- Update existing customer information as required;
- Identify and escalate priority issues;
- Document all call information according to standard operating procedures and produce reports;
- Respond to queries on social media within the standard timelines;
- Conduct training of staff on customer service related topics.
Academic and Professional Requirements
Education
- Bachelor’s Degree in communication and public relations
- Computer literate in MS Office and other office applications
- Customer experience specialist (CXS) Certification
Experience Required:
- Relevant experience 2