Banking jobs, Sales jobs, Business-related jobs, Jobs in Kenya
Relationship Manager – Public Sector
Principle Accountabilities
- Business planning and growth within government and quasi-government institutions.
- Undertake market situation analysis to identify new business opportunities.
- Understand customers’ businesses and anticipate their requirements.
- Match customers’ needs with HFC product capabilities through presentations and proposals.
- Negotiate terms and conditions with customers to maximize revenue and profitability.
- Offer need-based solutions to meet the specific investment needs of our customers and prospects.
- Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
- Ensure smooth deal implementation while maintaining high levels of service quality.
- Identify opportunities for cross-selling and referrals to other HFC business lines through developing a good understanding of client needs.
- Ensure the best in class in terms of quality of customer experience, sales, turnaround time, and productivity standards.
- Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
Key Competencies and Skills
Technical Competencies
- Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
- General knowledge in banking processes.
General Competencies:
- Excellent written and oral communication skills.
- Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
- Basic analytical ability with active listening skills.
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Education:
- Bachelor’s degree
Experience:
- A minimum of 5 years’ experience in sales preferably within the Banking Industry.
- Demonstrate knowledge of banking operations
- Problem-solving and analytical skills
- Demonstrate integrity and ethical standards
- Attentive to details
Branch Business Consultant – Personal Banking
Principle Accountabilities
- Cross-selling of HFC Bank products by establishing new relationships in order to grow both the assets and liabilities book.
- Maintaining customer relations through regular contact to ensure customer satisfaction and business continuity
- To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC-compliant
- To check data entry by verifying the data captured against source documents to ensure accuracy in data capture
- To analyze mortgage loan applications by interviewing the customers.
- To identify customers’ borrowing needs by interviewing them so as to ensure the sale of the right mortgage product.
- To safeguard bank assets by being a dual custodian to minimize fraud and losses
Key Competencies and Skills
IMPORTANT: Write a Perfect Cover Letter in minutes and start getting interviews! Get expert advice as you write.) Use These Examples Proven to Work.
Technical and General Competencies:
- Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
- General competencies: teamwork, Listening skills
Minimum Qualifications, Knowledge and Experience
Education:
- A business-related degree
Experience:
- 3 years in the Banking Industry