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Managerial jobs,Administration jobs,supervision jobs,

Administration Services Supervisor

Main Duties/Responsibilities:

  • Provide visible leadership as part of the management team for the Global Admin team staff
  • People development and performance management through active coaching, clear and constructive feedback and an open management style.
  • Manage team resources through planning and leveraging the available talent to optimise team performance
  • Engage staff in order to create a dynamic working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey
  • Proactively optimizing the unit’s workflows to achieve set targets.
  • Organising and monitoring work flow to ensure TAT targets are achieved and inventory levels are managed.
  • Effectively manage the administration process liaising with the SME & Operations Manager about any identified gaps or improvements and proactively contributing to the solution.
  • Ensure Quality Audit targets are achieved month on month
  • Instrumental in Employee Engagement activity

Your Profile

  • Proven data analytics skills (advanced Excel, Qlikview, Tableau …) 
  • Experience with systems like KOFAX, Octopus, Salesforce is a plus
  • Excellent networking skills 
  • Active language knowledge of at least English (additional languages are a plus)
  • Experience in coaching, managing, developing and motivating individuals
  • Clear experience in driving a team to achieve excellent customer service results
  • Excellent inter-personal skills
  • Negotiation and influencing skills
  • Action-orientated problem-solving skills / process improvement
  • Excellent organisation, planning and prioritisation skills
  • Strong communication skills: demonstrating drive and enthusiasm
  • Demonstrating flexibility and adaptability to change
  • Result-oriented, able to mobilise the team to achieve key objectives
  • Accountability – assumes ownership for achieving personal results and collective goals
  • Customer oriented

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Key Competencies

  • Leadership
  • Transformation
  • Manage ambiguity
  • Balances stakeholders
  • Organizational Savy
  • Drives Engagement
  • Build effective teams
  • Tech savvy
  • Global perspective
  • Data driven

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