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Facilities Coordinator

Facilities Repair and Maintenance

  • Attend to facilities (UPSs, HVAC, Gensets, Inverters, Lifts, electric fences, fire suppression systems etc) calls and requests raised from various users across the bank within SLA ensuring minimal disruption to normal business operations and keeping all the stakeholders constantly informed of progress at every stage of progress. Maintain a failure log for all reported faults vis a vis the equipment and associated rectification costs incurred
  • Offer on-phone user support on lighter issues such as trouble shooting and contractor liaison for reported faults.
  • Maintain up to date preventive maintenance plans for various facilities/sites. Coordinate with respective vendors for PM to be carried out on schedule. Log any arising issues from PM exercises in a tracker and follow to closure
  • Coordinate EMI exercises for various sites/facilities as per statutory requirements or as needed. Analyze the reports and log any identified issues. Follow all to closure.
  • Attend to all HD logged calls in a timely manner. Target 100% closure within SLA
  • Foster good working relationship with various property managers at various bank sites. Offer support in addressing all facilities and premises related issued raised by the property managers at various sites including Westend, Bishops Gate, Diani, ABSA Sports Club and G4S at Supplies complex MSA road

Contractual Services Maintenance Management

  • Manage 3rd party relationships for contracted services ensuring service delivery as per the contractual obligations are met. Monitor performance of all contract arrangements in place and provide constant feedback and where applicable MI both ways. Ensure acceptable E2E service levels as per the stated KPI protecting best interests of the bank
  • Ensure quality supply of maintenance services as contracted and within contractual schedule including maintenance services on UPSs, Aircons, Generators, Lifts, Monitoring systems etc. Keep a schedule detailing service type, vendor and timelines

Electro-Mechanical Support for Critical Sites/Data Centers

  • Attend to all electro-mechanical facilities support for data centers and critical sites including contract-based routine maintenance services, new installations, and engineering resilience. Scoped sites include Westend, Ngong Data Recovery Site, Bishops Gate Data Centre and BCM site. Manage all facilities contracts related to Data Centers and critical sites
  • Attend to SNOW logged calls. Monitor and keep the system up to date with latest updates
  • Maintain liaison with IT on any arising issues related to Data Centers and critical sites and their associated environments. Always observe the set Data Centre access protocols

Facilities Management Support to Associate Entities

  • First Assurance Kenya (FAK) – Support FAK in delivery of branch network strategy including:
    • Prepare facilities BQs, analyze tenders and offer technical recommendations.
    • On site job supervision
    • Attend to any technical issue originating from FA
  • Bank Accommodated Staff & Expatriates Residences – Attend to any facilities issues raised by users on site. Includes maintenance of all items enjoyed by the staff within their package. For installations including generators, inverters, general electrical works and electric fences:
    • Carry out site survey,
    • prepare BQs,
    • analyze tenders and offer technical recommendations,
    • on-site work supervision and handover
  • ABSA Pension Fund – Act as a liaison on all facility management issues with property managers ensuring arising issues are addressed in a timely manner and at reasonable cost. Attend to any issues raised by ABSA Pension Services (BPS). For new installations support in:
    • Carry out site survey,
    • prepare BQs,
    • analyze tenders and offer technical recommendations,
    • on-site work supervision and handover

Projects and General Facilities Management Best Practice

  • Conduct site visits to Branches/Head office Departments to take details of proposed works to help in preparation of scope of works and working drawings
  • Carry out discussions with contractors on proposals for new equipment and repair works to ensure that high quality is achieved at minimum costs
  • Analyze tenders received through consultants/ procurement and recommend approval/award of works to the most competitive contractor
  • Supervise on-going repair and construction works by regularly visiting the sites allocated to ensure contractor is:
    • Following agreed specifications
    • Achieving quality workmanship
    • Adhering to Bank’s approved design guidelines
    • On-schedule and there are no delays

Customer Service 10%

  • Seek to attend to facilities requests within set SLAs
  • Keep clients posted on with updates on progress for queries raised
  • Conduct regular user and site visits for assessment of ongoing works to ensure quality and integrity of electro-mechanical installations
  • Proactively advising the business on power interruptions, planned maintenance and service on equipment to ensure business continuity with little or no interruption to BAU operations

Team & Self Development – 10%

  • Champion the development and embedding of best practice models within the team
  • Contribute to team spirit and team morale, bearing in mind the particular demands placed on colleagues during the periods of leave.
  • Hold service review meeting with other team members to enhance team spirit and proactively participate in other departmental meetings
  • Put leave plan in place and adhere to mandatory leave requirements as per HR leave policy

Planning and Controls – 10%

  • Hold and manage a live record of inventory of bank facilities. Mainly generators, ACs, UPSs, inverters and ATMs
  • Keep record of all newly acquired assets and monitor movement of assets
  • Provision of proper contractors/ consultants’ details to branch official to ensure proper identification before access is given
  • Maintain up to date PM schedule for all critical sites
  • Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
  • Deliver Green Audits/RCSAs and ensure timely closure of all issues raised
  • Ensure a Green RAG status on ACM capture and upload month on month
  • Records Management should be done in line with the existing policies
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Technical Skills

  • Communication skills
  • Report writing/presentation skills
  • Leadership skills
  • Ability to interpret drawings and contract documents
  • Technical skills
  • Organizational skill

Knowledge Experience & Expertise

Knowledge of the bank’s products services and policies and or other specialist knowledge required to undertake the role:

  • Clear understanding of Bank’s premises design guidelines, security requirements and Bank’s operational standards
  • Knowledge of local policy on energy management, NEMA, County bylaws
  • Knowledge of procurement and sourcing of reliable service providers.
  • In-depth understanding of Health and Safety regulations.
  • Clear understanding of tendering procedures.

Other requirements specific to the role:

  • Knowledge of Local Authority Building Act and regulations
  • Knowledge of Law of Contract
  • PC Skills
  • Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:
  • Professional Training being offered at Public Universities e.g. Bachelors degree in Engineering, Energy Management
  • Application Feedback – 17th May 2023***

Education

  • Higher Diplomas: Business, Commerce and Management Studies (Required)

Records Management and Data Privacy Analyst

Job Description

Records Management and Data Privacy Analyst

Job Purpose:
The job holder will be a member of ABK Information Risk Management Team responsible for implementing the Data Privacy and information risk program in ABK. The primary function of the role is to ensure information is protected effectively and consistently with its criticality. Also ensuring that Audit, Regulatory and Governance requirements are realized in the Bank.

Key Accountabilities:
Accountability: 30%

  • Working together with and operating as a direct report to Information Risk Manager and working closely with LAM, Data Privacy, Risk and Project stakeholders.
  • Build and maintain effective relationships between the Information Risk function and local business areas.
  • Continuously support the development of IRM records management capability in line with needs and expectations. Find and share best practice.
  • Identify and assess key IRM risks and issues of significance.

Accountability 30%:

  • Be a point of contact and give guidance to the business on Data Privacy and Records Management matters, being the custodian of Data Privacy and Records Management.
  • Understand and manage risks and risk events (incidents) relevant to the role.
  • Monitor compliance of policy and standards and drive the closure of gaps.
  • Use risk management principles to safeguard Data Privacy, and the confidentiality, integrity and availability of information in accordance with the bank’s operating model and risk appetite.
  • Monitor and report on Key Risk Indicators.
  • Identify remediation activity and agree action plans with the business

Accountability 30%

  • Carry out impact Assessments on new initiatives/projects the bank is running
  • Oversee records archiving and retrieval SLAs are adhered to
  • Act as a liaison between business units and records archiving centre
  • Ensure the electronic archival sheets are complete and retention schedules aligned to local/group policy requirements.
  • Ensure expired records have destruction approvals in place and coordinate destruction of records with the archiving centre.
  • Maintain accurate business list of records

Accountability 10%

  • Perform any other duties as may be assigned by the information risk manager
  • Through the IRM manager, be accountable for IRM policy implementation across the business

Education And Experience Required

  • B-degree
  • (5) years’ experience, preferably in Information Risk Management.

Knowledge and skills: (Maximum of 6)

  • Risk Assessment
  • Records management
  • Related Data Privacy Laws and regulations
  • Information Management
  • Principles, practices, and techniques related to Information Risk Management.
  • Vendor Management.

Competencies: (Maximum of 8 competencies)

  • Deciding and initiating action
  • Learning and researching
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Adapting and responding to change
  • Persuading and influencing
  • Creating and innovating
  • Communication: Written and Spoken
  • Application Deadline – 17th May 2023***

Education

  • Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Credit Analyst

Job Description

Credit Analyst

Job Purpose

  • Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Corporate & Investment Banking stakeholders.
  • Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
  • Improving the control and governance environment for risk activities.
  • A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
  • Improve and deepen understanding of our clients needs through joint client visits with the assigned portfolio Relationship Managers.
  • Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
  • Delivering high quality and consistent, credit applications and making sound recommendations.
  • Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
  • Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
  • Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
  • Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
  • Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
  • Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

Key Accountabilities

Understanding Credit/ Solutions Development – 35%

  • Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
  • Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
  • Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

The Credit Process – 35%

  • Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
  • Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
  • Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
  • Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured.
  • Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
  • Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

Portfolio Management – Monitoring and Control – 20%

  • Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
  • Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
  • Recognise and control potential lending fraud risk through robust operational risk and control management.

Staff Management – 10%

  • Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
  • Drive proactive application of Absa values both personally and throughout the team.
  • Coach and support colleagues within the Team

Technical Competencies

  • Bachelor’s degree or equivalent and/or the ACIB
  • Knowledge of credit analysis techniques
  • Accreditation on use of the Commercial Credit Risk system would be an added advantage
  • Proven experience in a Credit role at a junior management level gained within banking industry or a blue-chip financial organisation
  • Excellent understanding of credit and associated risks
  • Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyse, monitor and report on credit applications.
  • Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge & Skills

  • Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
  • Products and services frequently used by customers 
  • Knowledge of Commercial Credit Risk System and other relevant bank systems.
  • Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
  • A fair understanding of current issues including macro and micro economic environment.
  • Analytical skills
  • Communication and presentation skills
  • Negotiation skills
  • Inter-personal skills
  • Report writing skills

**Application Deadline – 18th May 2023**

APPLY HERE

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