Latest Jobs at Avenue Healthcare

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Health-related field jobs, Management jobs, Marketing jobs,Nursing jobs,Surgery jobs, Medical Imaging Sciences jobs,Business Management jobs, Pharmaceutical jobs,Medicine jobs,

General Nurse

  • Key Responsibilities
    • Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to the Branch Manager
    • Maintain and enforce infection control standards per the Avenue policies and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
    • Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
    • Provides patient and family education/teaching applicable to the patient’s medical condition. 
    • Organize emergency trolley for ease of use during resuscitation. The drugs and supplies should be well stocked, damaged equipment removed and reported promptly. 
    • Manage the clinic’s triage process, prioritizing care to emergencies and needy cases.
    • Manage the clinic’s diary- book patients and inform patients of any changes, delays, cancellations or other relevant information
    • Assist with queue management and inform the patients of any anticipated delays
    • Perform all invasive nursing procedures under aseptic technique
    • Collection of KEPI vaccines from the depot, maintenance of daily cold chain records, ensuring no stock outs.
    • Managing and assisting the doctors in running the Ante Natal, Well Baby, Diabetic, Obs/Gynae, VCTT, Review & other clinics as per AHC guidelines.
    • Compiling government reports and submitting them by 2nd of every month
    • Special Clinic and Chronic Care patients follow up; keep an updated list of the special clinics/Chronic Care patients, manage their follow up by active call back, defaulter tracing, address or escalate their concerns.
    • Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
    • Any other duty as assigned by the supervisor 
  • Personal Specifications
    • A nursing diploma 
    • A valid nursing council of Kenya license
    • Updated BLS, ACLS certificate
    • Updated BLS, ACLS/ATLS certificate
    • 1 year experience in nursing
    • Excellent interpersonal and communication skills 
    • Should be reliable
    • Customer focus
    • Strong analytical and reporting skills
    • Ethical

Branch Manager

  • Key Responsibilities
    • Initiate and maintain proper management and treatment of patients.
    • Be involved in people management in coordination with the HR department.
    • Lead the clinic in management of resources effectively and efficiently.
    • Lead in the development and enhancement of scope of services.
    • Participation in incident reporting, root cause analysis and Quality Improvement Plan.
    • Ensure there is utmost patient satisfaction.
    • Responsible for Clinical risk management within the Clinic.
    • Responsible for developing and implementation of annual budgets for the clinic
  • Personal Specifications
    • Be a holder of a Bachelor of Medicine and Bachelor of Surgery or A nursing Diploma/BsN in Nursing
    • Experience in management/ master’s degree will be an added advantage
    • A valid KMPDB license or valid Nursing Council License
    • Updated BLS, ACLS/ATLS certificate
    • Minimum of 3 years of relevant working experience.
    • Proficient in computer and Health Information Systems
    • Confident, organized and with excellent communication 
    • Critical thinking, Analytical and problem-solving skills
    • Excellent interpersonal and a team player

Nurse In Charge

  • Key Responsibilities
    • Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and customer service assistants in delivering individual and team targets.
    • Monitor and ensure clients satisfaction and proactively manage their complaints as they arise as well as ensuring collection of patient feedback and its analysis.
    • Review and ensure that nursing care plans are scientific, evidence based and address the  priority needs of the patients.
    • Engage with doctors and other care providers regarding patients’ plan of care and care solutions with emphasis on a team-based problem-solving approach to provide unified approach to patient care.
    • Maintaining the inventory of all assets in the section and ensuring minimal stock of consumables and drugs is maintained in the section sub stores.
    • Ensure real time billing of procedures and accurate transfer of consumables from pharmacy stocks.
    • Directly supervise and ensure timely customer service within the agreed turnaround time. 
    • Ensuring proper and timely documentation, maintaining proper records, confidentiality, and always handing over between shifts. 
    • Participate in development and ensure implementation of organizational and departmental policies and procedures (SOPs) and quality improvement plans in the section including infection prevention.
    • Spearhead clinic quality agenda in line with organizational quality goals
    • Ensuring all planned sectional activities are geared towards meeting growth and quality objectives. 
    • Preparing routine reports as required. 
    • Preparing monthly work schedules (ROTA) and supervising section operations and staff.
    • Providing leadership ensuring, employee development, employee engagement and   performance management to deliver departmental objectives and goals.
    • Control the departmental budget within the agreed parameters by ensuring efficient utilization of resources to maximize effect and take charge on stock control.
    • Participate in business development and marketing activities and follow up on customer feedback
    • Ensure safe and clean environment for staff patient/clients and visitors compliance with policies and protocols including health and safety, risk management and critical incident reporting.
  • Personal Specifications
    • Recognized diploma with professional qualification at diploma level or Bachelor of Science in Nursing
    • More than 4 years post registration experience
    • Proven Leadership skills 
    • Excellent interpersonal and communication skills
    • Should be reliable
    • Customer focus
    • Strong analytical and reporting skills
    • Ethical

Radio Sonographer

  • Key Responsibilities
    • Perform imaging procedures on patients to meet the established practice parameters and standards of care while ensuring client satisfaction.
    • Processing and printing of quality and appropriate images to assist in diagnosis.
    • Ensuring availability and optimum utilization of consumables for cost effectiveness.
    • Producing timely and accurate results in line with Imaging SOPs
    • To ensure real time billing of all procedures has been done before they are carried out.
    • Accurate identification and preparation of the client prior to imaging procedures
    • Counseling of patients and next of kin about the procedure and obtain consent.
    • To provide high quality care and services and maintaining the professional ethics.
    • Ensure radiation safety within the facility for both staff and patients.
    • Adhere to Infection Prevention Control measures per the hospital policies.
    • Performs calibration and routine preventive maintenance on imaging equipment per the established procedures and protocols.
    • Safeguard and provide basic maintenance and safety of imaging equipment in the facility.
    • Report daily to the Branch Manager on the status and usage of radiology equipment, and radiology supplies
    • Track and report equipment downtime
    • Track and report equipment usage
    • Daily monitoring of stock levels to ensure no stock outs and provide feedback to the Radiology Manager for new orders.
    • Maintain imaging records, ensure filing of patient records and tests results to comply with the legislative regulations.
    • Tracking and check patient images and correct reports from the radiologists
    • Advice on appropriate and/or additional imaging procedure to aide in diagnosis. 
  • Personal Specifications
    • Higher Diploma in Ultrasound. 
    • Diploma in Medical Imaging Sciences.
    • 2 years working experience in a similar position. Registered and licenced by the Kenya Nuclear Regulatory Authority
    • Special skills in Echocardiography will be an added advantage.
    • Radiation and Protection Board Licence
    • 2 years working experience in a similar position
    • Should be reliable
    • Customer focus
    • Basic IT skills
    • Attention to detail

Relationship Executive

  • Key Responsibilities
    • Preparation of marketing plans 
    • Preparation of periodic business and marketing analysis
    • Client acquisition by:
    • Maintaining client relationships
    • Responding to prospective client’s enquiries.
    • Attending and giving presentations to prospective clients
    • Supporting the unit by giving logistical support for assigned clinic events e.g. workshops, medical camps and other AHC sponsored events & public presentations etc
    • Preparation of weekly and monthly marketing reports 
    • Engaging in corporate and industry events
    • Maintain client and patient privacy and confidentiality at all times
  • Personal Specifications
    • Bachelors in Business Administration (Sales, Marketing or other) or any other related degree 
    • 2years’ experience in business development, relationship management or marketing. Healthcare Industry experience preferred but not mandatory.
    • Excellent verbal and oral communication skills

Receptionist

  • Key Responsibilities
    • Maintaining proper patient / client records depending on the designated department / branch.
    • Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, cash patients ,  prepaid and credit / insurance clients.
    • Ensure proper patient registration per the defined protocols
    • Ensure accurate billing and timely finalization of invoices
    • Ensure  proper cash handling as per defined protocols
    • Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.   
    • Ensure client satisfaction through quality of service, communication and feedback.
    • Maintain patient privacy and confidentiality at all times.
    • Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to the Branch Manager
  • Personal Specifications
    • Certificate in Business Management or a relevant business course
    • 1 year experience in front office
    • Excellent interpersonal and communication skills 
    • Should be reliable
    • Customer focus
    • Ability to multitask
    • Ethical

Pharmaceutical Technologist

  • Key Responsibilities
    • Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition.
    • All processed drug orders should be checked, and counter signed by the nurse and the Pharm-Tech
    • Ensure that all insurances exclusion lists are adhered to.
    • Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Branch Manager.
    • Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
    • DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Branch Manager.
    • Drugs/surgical items expiry management.
    • Record and report all sentinel incidents/events to the Branch Manager within 24 hours using the provided tools.
    • Maintain and enforce infection control standards when doing extemporaneous preparations.
    • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.
    • Always maintain patient privacy and confidentiality.
  • Personal Specifications
    • A  diploma in Pharmacy
    • A valid  pharmaceutical technologist license
    • 3 years experience 
    • Excellent interpersonal and communication skills 
    • Should be ethical
    • Customer focus

Business Manager – Homecare

  • Key Responsibilities
    • Promote and enforce the principles of medical ethics, Autonomy, Informed consent, confidentiality, Beneficence, and non-maleficence.
    • Ensure compliance with protocols, policies and acts relevant to homecare services and products including licensing, and other statutory obligations.
    • Ensure regular training of care providers in line with patients’ needs.
    • Monitor, evaluate, and investigate clinical quality indicators and clinical outcomes.
    • Maintain an updated risk register for all homecare departments.
    • Identify quality improvement opportunities and ensure development of appropriate quality improvement initiatives are developed.
    • Oversee the implementation of practices and processes to improve, sustain, and monitor patient experience, obtaining feedback, and complaint resolution.
    • To lead the implementation of the Homecare strategic plan including expansion of Homebased services, new trainings, introduction and expansion of retail pharmacies, equipment rental, and equipment sales.
    • Lead the budgeting and planning for the Homecare Business.
    • Undertake activities to drive growth of the homebased care client base, increased equipment utilization and sales, and the setup a functional accredited training center for emergency courses.
    • Establish partnerships with international training associations for emergency courses to enable accreditation/certification as a training center for trainers and grow the number and quality of trainings
    • Establish consumer partnerships and relationships with insurance companies, NHIF, hospitals, and corporate organizations for homebased care, equipment hire, and equipment sales.
    • Establish distributor contracts with equipment manufacturers and grow the equipment sales.
    • Innovation and creativity leveraging on technology to increase visibility and accessibility to Homecare Services and products including but not limited to drug deliveries and teleconsultations. 
    • Ensure efficiency through strategic and tactical cost management including supply chain management, stock management, and employment cost, to achieve the budgeted bottom line.
    • Implement processes to prevent revenue leakage across all revenue/product/service lines
    • Identify human resources needs and initiate the recruitment process for Homecare in line with the strategic organization structure.
    • Lead a competent and motivated Homecare workforce.
    • Ensure succession planning and continuity in all roles.
    • Facilitate a culture supportive of talent, professional growth, and accountability.
    • Performance management 
    • Optimal staffing and manage Leave
    • Facilitate effective change and conflict management
    • Develop and execute the homecare annual marketing and sales plan
    • Recruit and maintain an effective and motivated sales team
    • Oversee the execution and monitoring of regular planned homecare marketing activities
    • Identify opportunities for valuable partnerships to enhance the homecare’s market positioning and brand equity.
    • Effectively utilize Avenue Healthcare’s mainstream and social media assets to promote services.
  • Personal Specifications
    • A bachelor’s degree in a health-related field, management, or marketing 
    • BLS and ACLS tutor training will be an added advantage
    • 5-7 years’ experience in business development for any one of the following: healthcare, health insurance, pharmaceutical products, and medical equipment

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