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Customer Care Executive

Customer Care Executive Job at Baus Optical, Kenya

Baus Optical Company Limited is a key player in the optics industry in Kenya. To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

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Duties & Responsibilities:

  • Following up on clients to constantly ensure we meet our service standards
  • Responding to clients enquiries through phone calls, messages and emails
  • Ensuring all clients complaints are sorted within the shortest time possible
  • Doing weekly, monthly and annual reports to the Head of Department regarding customer service
  • Any other role that may be assigned by supervisor or senior manager

Qualifications and Experience

  • Diploma or degree in Business Management or any related Course.
  • At least 2 Years’ experience in Customer care position with sales experience as an added advantage
  • People Management skills.
  • Pleasant personality & Good interpersonal skills.
  • Knowledge & Competencies of Computer skills.
  • Planning skills and Communication Skills (Written and oral).
  • Keen to Detail
  • Integrity, Professionalism and Unquestionable ethics

Assistant Auditor


  • Ensures compliance with established internal control procedures
  • Verifies assets and liabilities by comparing items to documentation.
  • Completes audit work papers by documenting audit tests and findings.
  • Reporting of fraud
  • Assistance in an investigation.


  1. Analytical thinker and problem solver
  2. High level of accuracy·        
  3. Trustworthy and discrete when dealing with confidential information
  4. Team player and can take directives accurately
  5. Adhere to the Code of Ethics and Code of Professional Conduct.
  6. ·Flexible to move since the job requires travel to all Baus branches
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  1. Degree or Diploma in Accounts/ Finance
  2. Professional course: CPA   section 4 or equivalent
  3. At least 2 years’ experience in accounting/ finance or audit
  4. Computer literate

Assistant Marketing Executive

Duties & Responsibilities:

  • Implement the organization’s marketing plan
  • Carry out market research on new products and services including competitor activity analysis with a view to identify emerging needs and gauge customer satisfaction, making recommendation to products and services
  • Drive customer acquisition through collaboration with partners across the country
  • Monitor progress of marketing events using various metrics and submit reports of performance
  • Initiate and control surveys to assess customer requirements and dedication
  • Conceive and develop efficient and intuitive marketing strategies
  • Organize and oversee Eye clinics and promotional events
  • Track marketing performance and return on investment and prepare weekly or monthly reports for management
  • Any other duty assigned by the supervisor / Manager

Qualifications and Experience

  • At least 2 Years proven experience as marketing executive or similar role
  • Good understanding of market research techniques, data analysis and statistics methods
  • Thorough knowledge of strategic planning principles and marketing best practices
  • Excellent communication and people skills
  • Strong organizational and time-management abilities
  • Creativity and commercial awareness
  • BSc/BA in marketing, business administration or relevant discipline

Interested and qualified candidates should forward their CV to: using the position as subject of email.

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