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Director – Program Quality, Resourcing and Impact

  • The Director Program Quality, Resourcing and Impact contributes to the mandate of the Regional Management Unit of developing a coherent approach and setting priorities to advance CARE`s vision and mission in the ECA region as a dual mandated organization.
  • The incumbent oversees program quality across the country offices (COs) within the region, including (i) Supporting and coordinating the development and implementation of country office strategies (ii) supporting fundraising to ensure that COs have strong pipelines in place across all focus areas of their strategies (iii) overseeing the implementation of MEAL processes (monitoring, evaluation, feedback and accountability mechanisms, learning and impact) across the region (iv) knowledge management as it relates to critical business aspects which fall under this role (v) supporting and driving innovation across the programme portfolio of the ECA region.
  • This position contributes significantly to the attainment of CARE`s 2030 vision in the ECA region. The post-holder will be expected to lead technical improvements in program design and development to ensure quality and adherence to program standards. They will strengthen the team of Program and Impact professionals focused on the design, implementation, monitoring and evaluation of programs and projects (including emergency programs) that effectively address the underlying causes of poverty in line with CARE’s Programming Principles and CARE 2030 program strategy.
  • The Director of Programme Quality, Resourcing and Impact will ensure the relevance, coherence and legitimacy of CARE programs within rapidly changing and complex contexts context. A key aspect of this job will be to have a solid understanding and level of comfort of supporting programmatic success whilst working within the complex and dynamic political and security environments which typify many countries within the ECA region.
  • The position will support ECA COs to use innovation to multiply programme impact across COs and support COs in demonstrating that their programs are achieving impact at scale against agreed upon indicators with this impact being measured and reported. They will monitor CO programs on a regular basis, providing feedback, support, guidance and advise, as required. They will help facilitate technical assistance to COs as needed, as well as arrange for regional training in areas identified as regional/ organizational priorities including the power of story telling and engagement.
  • The Director of Programme Quality, Resourcing and Impact will be responsible for ensuring knowledge sharing and learning related to programming and program quality across all ECA COs, between the region and the rest of CARE International, and with other stakeholders including strategic partners. They will liaise closely with CARE USA and CI HQ and other regions, and keep informed of programmatic developments in other parts of the organization.

Organizational Programmatic Strategy and Priorities

  • Support development and ongoing monitoring of Long Range Strategic Plans. Ensure alignment and coherence with CARE USA, CARE International (CI), regional and national priorities.

Impact Measurement and Program Performance

  • Assist COs in reviewing their programs to ensure they are in line with CARE policies and standards with an emphasis on multiplying impact and innovation and that they are properly measuring, evaluating and reporting impact.

Technical Assistance and Knowledge Sharing – Learning

  • Acts as a conduit between country teams, CARE USA, CI and external centers of excellence.
  • Maintain close contact with program staff in CI and headquarters and assist COs in accessing assistance from those staff.

Staff Management, Networking and Liaison

  • Ensure the proper implementation of CARE’s performance management system for direct reports, including job description and IOP development, regular feedback, mid-term reviews and regular performance appraisals.
  • Actively contribute to strengthening the linkages between program and program support.


  • Masters degree or equivalent experience or relevant professional development in related discipline
  • Evidence of extensive experience at leadership level
  • Coordinating cross regional programs and teams
  • 7-10 years experience in strategic and operational management – including innovation and leading in Program strategy, design and implementation
  • Skilled in coordinating networks and building synergies across teams
  • Advanced communication, facilitation and consensus building skills
  • Demonstrated experience and success in fundraising and donor relations
  • Strong demonstrative experience in change management including strategic and business planning and leading organizational transformation

Logistics Workstream Lead, Supply Chain

Job Summary

  • The Logistics Workstream Lead on the Global Supply Chain Transformation Project leads the design and execution of CARE’s strategy for logistics as part of our overall supply chain strategy.
  • In this role, the Logistics Workstream Lead needs to have strong relationships with the key stakeholders across all areas of logistics in Country Offices, Regional Management Units and CARE Headquarters. In addition, the role will provide logistics technical guidance to other CARE Confederation Members.
  • This position provides leadership, oversight, and management of the logistics workstream on the Global Supply Chain Transformation Project. This includes defining the strategy and goals, defining the plan to deliver against this and being accountable for delivery against this plan for achievement of the goals and objectives, milestones and deliverables. This includes the processes, organization structure and skills requirements, capacity development and the enabling technology and data on the logistics component of the supply chain. It also includes coordinating with other supply chain components to ensure a holistic view of the end-to-end supply chain is delivered.

Oversight, ongoing supervision, leadership & management of the logistics workstream

  • Define the strategy and goals for the logistics function globally – ensuring that this has extensive input from country and regional offices. Specific focus areas are on warehousing and inventory management, asset management, distribution/transportation management and fleet management. This will include streamlining the logistics process and automating the process through technology solutions, improving data management and reporting, and capacity building of staff globally.
  • Define the project plan to deliver the strategy and goals.
  • Provide regular status checks and escalate any potential slippages, risks and issues through the Global Supply Chain Transformation Project governance structure and cadence.
  • Set a clear performance baseline, track and support improvement in the key performance indicators – including being an integral part of delivering on Global Supply Chain Efficiency.

Develop CARE’s global logistics capacity

  • Evaluate resources and capacity needs to ensure organizational needs are met. Develop and implement logistics related training programs.
  • Promote talent development across the logistics workforce and identify resources that can support the global logistics workstream.
  • Lead and support in the development and facilitation of training on new processes and ensure understanding across the user base.

Engagement and communication with stakeholders

  • Develop strong relationships with other functional groups within and beyond supply chain and executive leaders, particularly at regional and country level.
  • Ensure stakeholder alignment and coordination via clearly articulated governance processes.
  • Provide strategic consulting and analytic perspective to the stakeholders on logistics related areas.
  • Ensure a collaborative and effective approach within the extended team.
  • Ensure effective communication between units, other CARE entities and external parties.
  • Business partner to internal and external stakeholders.
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Best practices development

  • Identify best practices internally and externally.
  • Create a forum and knowledge repository to allow for sharing of these best practices.
  • Agree which best practices to adopt and incorporate into the logistics workstream strategy and plan.
  • Identify sustainability opportunities and deliver these within the overall supply chain sustainability strategy.


  • Bachelor’s degree in business field: Logistics or Supply Chain Management or equivalent work experience.
  • 7 years’ experience in implementing and/or using supply chain technologies within an international NGO.
  • Proven track record of defining logistics strategies, policies, procedures and key performance indicators.
  • Project Management
  • Planning and Budgeting
  • Leadership and Team Building Skills
  • Demonstrated leadership capabilities, both as a leader of teams and as a leader of projects – dynamic, strategic and resourceful.
  • Strong communication skills that demonstrate an ability to influence others through oral and written presentation. Successful candidates are able to persuade, motivate and compel support for key ideas and initiatives by delivering clear, well-structured presentations.
  • Strong business acumen and ability to bring a macro perspective to business opportunities.
  • Leading experience and knowledge in negotiations and the ability to coach and develop others to do the same.


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