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BRANCH CUSTOMER SERVICE ASSISTANT – ELDORET

PRIMARY RESPONSIBILITIES

  • Check compliance of agents with IRA regulations;
  • Confirm compliance of the necessary regulatory business licenses;
  • Provide input for the branch reports;
  • Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
  • Receive, stamp, scan, index and distribute mail within and outside the Branch;
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
  • Introduce various CIC products to both new and existing clients;
  • Handle customer service issues in underwriting and claims;
  • Escalate Customer queries to the relevant job role if necessary;
  • Maintain professional ambience within the office premises;
  • Promote the organization’s customer service charter;
  • Generate quotations in consultation with the Branch Underwriter and Branch Manager;
  • Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
  • Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public; and
  • Participate in premium collection and renewal follow up for the branch.

PERSON SPECIFICATION

Academic Qualifications

  • Bachelor’s degree in a related field

Professional Qualifications

  • COP, Insurance/Business Diploma as an added advantage

(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here)

Experience

  • Up to three (3) years’ relevant experience

FINANCIAL REPORTING AND BUDGET ACCOUNTANT (INTERNAL)

PRIMARY RESPONSIBILITIES

  • Provide inputs, information and statistics for all stakeholders’ periodic financial reports.
  • Preparation and analysis of consolidated monthly management accounts and quarterly board reports.
  • Preparation of annual consolidated financial statements and returns for statutory audit.
  • Preparing of consolidated budget reports, tracking monthly analytical variances and ratios.
  • Ensure data, information and reports remains clear and are consistent across the Group entities (single source of truth)
  • Liaison with all reporting entities (including Regions) to ensure timely and accurate reports as per set TAT’s and SLA’s.
  • Support in Implementation of AX Microsoft Dynamics ERP and IFRS 17 reporting compliance requirements.

PERSON SPECIFICATIONS
Academic Qualifications

  • Bachelor’s degree in a commerce, Finance or any other related field.

Professional Qualifications

  • CPA (K) or ACCA
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Experience

  • Minimum of Three (3) years’ relevant experience.

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